Ratings based on 704 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 2, 2024 on Hotels
Comment from Hotel Management
Apr. 6, 2024 by Yoann, Hotel Management
Dear Junior, Thank you for taking the time to let us know about your recent stay at Citadines Toison D'Or Brussels. Comments like yours encourage us to continuously improve the level of service expected by our residents.We look forward to welcoming you back to our residence in the near future. Yours sincerely,Yoann L. Front Office Manager
by A traveller
Posted Feb. 13, 2024 on Hotels
Comment from Hotel Management
Apr. 6, 2024 by Yoann, Hotel Management
Dear Maciej, Thank you for taking the time to let us know about your recent stay at Citadines Toison D'Or Brussels. Comments like yours encourage us to continuously improve the level of service expected by our residents.We look forward to welcoming you back to our residence in the near future. Yours sincerely,Yoann L. Front Office Manager
by A traveller
Great central location
Posted Feb. 5, 2024 on Hotelsby A traveller
Very poor experience - avoid!
Posted Feb. 4, 2024 on HotelsWhile this place is well located and has good restaurants nearby it wasn’t a nice place to stay. The drain in the bath was blocked so water from the shower collected in the tub. We brought this to the attention of staff each day of our 3 night stay. We were told that they would send someone but never did. This resulted in us needing to step into the dirty water in the bath to have a shower. Not acceptable. The lobby was under construction but there was no mention of this. It also meant the lift didn’t go to the entrance. Also, the heating was always on which made the room very uncomfortable. We had to sleep with the window completely open. We booked a double room but the bed was just two singles pushed together. You might expect this level of unbothered from a discount budget hotel, but this stay wasn’t cheap. Overall, very disappointing stay made worse by a complete lack of communication from staff and no solutions offered.
by A traveller
Great location
Posted Jan. 15, 2024 on HotelsThe place is being remodeled, therefore the lifts were not working properly and we had to use the stairs, but the room was perfect.
Great location and comfortable.
by A traveller
Posted Jan. 13, 2024 on Expedia
Great place to stay, handy to the metro and shops. Rooms were an excellent size. There were 4 adults staying and we didn't feel cramped. The entrance was being renovated so the lifts didn't always do what we wanted, but that didn't really hinder us and should be completed in a timely manner. Good sized kitchen. Would stay again.
by A traveller
Posted Jan. 5, 2024 on Expedia
by A traveller
Brussels stay
Posted Jan. 4, 2024 on HotelsPlace was smelly, Pictures doesn't at all match the place, beds weren't comfortable, the sofa bed was in a very bad shape.
by A traveller
Excellent location and facilities
Posted Jan. 2, 2024 on HotelsExcellent location for uptown restaurants and close to metro hub for getting anywhere quickly. Surprised to have no room housekeeping for all our five day stay, would have been nice not to have to ask for toilet rolls! But though basic the room had everything we needed and despite some building works all worked well. Staff was helpful. Altogether good stay.
by A traveller
Posted Dec. 31, 2023 on Expedia
The hotel is going through renovations. No one mentioned it. Lifts don’t work properly due to the construction.
