Ratings based on 925 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Excellent location
Posted Feb. 16, 2024 on HotelsClose to many major points of interests.
Service was fast when power went out.
Very small shower and toilet - barely turn around. Wash basin is seperate from toilet which is inconvenient.
Comment from Hotel Management
Feb. 17, 2024 by Jurgen Van der Haegen, General Manager, Hotel Management
Dear Guest, Thanks for sharing your experience with us.We're delighted to hear that our prime location made your visit to the major points of interest convenient. It's also great to know that our team's prompt service met your expectations during the unexpected power outage. Regarding the size of our shower and toilet, we acknowledge that while our rooms are designed to optimize space, some guests may find them compact. We appreciate your feedback on the separation of the wash basin and toilet, and we aim to provide a comfortable environment for all our guests.We're glad that the overall cleanliness of our hotel and the condition of our facilities contributed positively to your stay.It would be a pleasure to welcome you back in the future. Kind regards,Jurgen Van der Haegen, General Manager
by A traveller from Edmonton
Posted Feb. 4, 2024 on Expedia
Beautiful room, felt so comfortable. Service at the hotel is brilliant as well. Loved everything about it.
Comment from Hotel Management
Feb. 5, 2024 by Jurgen Van der Haegen, General Manager, Hotel Management
Dear Melinda,Thank you for sharing this positive review.We're thrilled to hear that the comfort and aesthetic of your room met your expectations and that our service made a positive impact on your stay. It's wonderful to know you enjoyed the extensive amenities we provide, a testament to our commitment to guest satisfaction.We look forward to welcoming you back. Best regards,Jurgen Van der Haegen, General Manager
by A traveller
Posted Jan. 22, 2024 on Expedia
The location is perfect.
lots of restaurants,shops,landmarks around the hotel. The room is clean,facilities are great. It was a freezing day, but a hot bathtub made us warm.
Comment from Hotel Management
Jan. 22, 2024 by Jurgen Van der Haegen, General Manager, Hotel Management
Dear Mio,Thank you for taking the time to review your stay.We're delighted to hear that our prime location enhanced your stay, surrounded by various dining options, shops, and landmarks. It's wonderful to know that the cleanliness and facilities of our hotel met your expectations. On those chilly days, our bathtubs indeed provide a comforting respite from the cold.We appreciate your positive feedback on our service and amenities, and we're glad to have contributed to a warm and welcoming stay.It would be a pleasure to welcome you back. Best wishes,Jurgen Van der Haegen, General Manager
by A traveller
Not worth the Novotel name
Posted Jan. 16, 2024 on HotelsOnly good quality is the location. The room we got might have been slept in. The beds were barely made. The sheets were loose and untucked. The sofa beds already open. There was only 1 working elevator. They refused to allow early check in when the room was ready, without charging, which is just not done. An embarrassment to the Novotel name.
Comment from Hotel Management
Jan. 17, 2024 by Jurgen Van der Haegen, General Manager, Hotel Management
Dear Ausar,Thank you for taking the time to share your feedback.We are pleased to hear that you found our location to be a highlight of your stay. Our hotel's proximity to Brussels' Grand-Place indeed makes it an ideal base for exploring the city.We regret to hear about your concerns regarding the room preparation and elevator availability. Please rest assured that we strive to provide a comfortable and pleasant experience for all our guests, and your comments are important to us. While early check-in is subject to availability and may incur a fee, we understand this may have caused inconvenience. Our team is dedicated to offering quality service and we apologize if we fell short in this instance.We take pride in our hotel's amenities and services, including our 24-hour front desk and daily housekeeping, and we aim to ensure every guest enjoys a comfortable stay.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Jurgen Van der Haegen, General Manager
by A traveller
Posted Jan. 15, 2024 on Expedia
Excellent hotel I a great area
Comment from Hotel Management
Jan. 16, 2024 by Jurgen Van der Haegen, General Manager, Hotel Management
Dear Melania, thank you for taking the time to share your experience at our hotel.We're thrilled to hear that you found our hotel's location to be excellent and appreciated the cleanliness of your room. Our staff will be pleased to know that their service met your expectations. Moreover, it's delightful that the amenities added comfort to your stay. We continuously strive to provide our guests with a memorable experience, and your feedback is a testament to our team's efforts.We look forward to seeing you again. Best wishes,Jurgen Van der Haegen, General Manager
by A traveller from Yorkton
Posted Jan. 5, 2024 on Expedia
We had a family room. The two kids beds were cot style but both kids found them comfortable.
Comment from Hotel Management
Jan. 6, 2024 by Jurgen Van der Haegen, General Manager, Hotel Management
Dear Michael,Thanks for this review about your experience.It's wonderful to hear that your family found the beds comfortable during your stay, our aim is to provide a restful night's sleep for all our guests. We are also delighted that our service met your expectations and appreciate your recognition of our dedicated staff. Our team strives to maintain the hotel's condition to the highest standard and we're grateful for your rating. While our room amenities are designed to enhance your stay, we are always open to suggestions for improvement and value your feedback.We look forward to having the opportunity to welcome you back in the future. Best wishes,Jurgen Van der Haegen, General Manager
by A traveller
Posted Jan. 4, 2024 on Expedia
Amazing hotel! Outstanding location within 5 minutes walk to Centraal station. The staff is amazing and always available to help! The luggage storage service after checking out is just the icing on the cake!
Comment from Hotel Management
Jan. 5, 2024 by Jurgen Van der Haegen, General Manager, Hotel Management
Dear Mohamed, Thank you for your review.We're thrilled to hear that our prime location, just a short walk from Centraal station and the Grand-Place, greatly contributed to your enjoyable stay. It's also wonderful to know that our staff made a lasting impression with their dedication to service. We appreciate your kind words regarding the convenience of our luggage storage service, which we're glad to offer for a smoother travel experience.We hope to see you again soon for another enjoyable experience.Best wishes,Jurgen Van der Haegen, General Manager
by A traveller
Posted Jan. 3, 2024 on Expedia
Great location right in the heart of Brussels and very close to the train. Everything is walkable from here. Hotel was clean, room was ready on arrival and the included breakfast was good.
Comment from Hotel Management
Jan. 4, 2024 by Jurgen Van der Haegen, General Manager, Hotel Management
Dear Brian,Thank you for sharing this review of your time at our hotel.We're delighted to hear that our prime location provided you with the convenience of exploring Brussels with ease, and that our efforts in maintaining cleanliness met your expectations. It's also gratifying to know that you enjoyed the breakfast offerings to start your day. Our team takes great pride in ensuring our guests have a comfortable and enjoyable stay, and we appreciate your recognition of their service.We look forward to welcoming you again. Best regards,Jurgen Van der Haegen, General Manager
by A traveller
Posted Dec. 30, 2023 on Expedia
Comment from Hotel Management
Dec. 31, 2023 by Jurgen Van der Haegen, General Manager, Hotel Management
Dear Leonidas,We thank you for this positive feedback.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to seeing you again in the future.Kind regards,Jurgen Van der Haegen, General Manager
by A traveller
Posted Dec. 30, 2023 on Expedia
Property staff is rude
Comment from Hotel Management
Jan. 23, 2024 by Jurgen Van der Haegen, General Manager, Hotel Management
Dear Steve,Thank you for sharing your review.We are sorry to hear that your experience did not meet your expectations. It is disappointing to hear that you found our team to be less than courteous, as we pride ourselves on our attentive staff and service which is often highlighted by our guests. We are committed to providing a welcoming and professional environment, and we will certainly look into your comments to ensure that our high standards are maintained. Regarding the condition of the hotel, we take pride in our recent renovations of the ground floor, which included updates to the bar, reception, and restaurant areas. We strive to offer a contemporary and modern atmosphere for all our guests.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Jurgen Van der Haegen, General Manager
