Ratings based on 936 Guest Reviews
Hear it directly from our travellers
3.2 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 24, 2024
Very disappointed in what I paid for. Paid over 300$ and would not have spent 50$ to stay there. Many things in the room was broken needing repairs and shower did not drain. Couldn’t even take a shower.
by A traveller
Posted Feb. 25, 2024 on Expedia
Water kept running and there.was a backup in the tub
Comment from Hotel Management
Feb. 27, 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Joel,Thank you for taking the time to tell us about your experience at the RED ROOF INN BUFFALO - HAMBURG/ I-90. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you had regarding the water that kept running in the tub. However, on your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist
by A traveller
Posted Feb. 16, 2024 on Expedia
Great low rates and polite staff, room smelt badly of smoke
Comment from Hotel Management
Feb. 17, 2024 by OnielRediresponse Specialist, Hotel Management
Hi Jessica,Thank you for taking the time to write a review of your stay at the Red Roof Inn Buffalo – Hamburg/ I-90. I'm really happy to read that our prices and services were to your liking, however, please accept our apologies for any inconvenience caused by the smell the room had. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
by A traveller
Posted Feb. 16, 2024 on Expedia
Staff was great. Room was ok. Not undated, no refrigerator and the cable was not really cable. Very few channels. Fitted sheet kept coming 😒. It was pretty quiet but had a few inconsiderate people being loud outside the rooms. But....they dont charge for pets.
Comment from Hotel Management
Feb. 17, 2024 by OnielRediresponse Specialist, Hotel Management
Hi Robin,Thank you for taking the time to write a review of your stay at the Red Roof Inn Buffalo – Hamburg/ I-90. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our staff. Relative to the room not having a fridge, upon investigating I saw that you booked a standard room which doesn't consist of the amenity mentioned. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
by A traveller
Posted Feb. 1, 2024 on Expedia
Comment from Hotel Management
Mar. 26, 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your perfect rating, Laurie. The staff at the RED ROOF INN BUFFALO - HAMBURG/ I-90 and I were over the moon when we saw your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to your next stay at Red Roof. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A traveller
Posted Jan. 30, 2024 on Hotels
Comment from Hotel Management
Jan. 31, 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Daryl, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BUFFALO - HAMBURG/ I-90 and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
by A traveller
Posted Jan. 22, 2024
by A traveller
Posted Jan. 15, 2024 on Expedia
The property was very disappointing. From Vehicles in the lot on jack stands, hairs on the "clean" sheets, and roaches in the fridge, I did not want to stay in that room any longer than 30 minutes. We opted to leave the majority of our stuff in my truck rather than bringing it in as I was concerned about the cleanliness. When I realized exactly how bad the room was, I walked to the front desk and told them I was leaving and why. I will say that the staff did offer to move us to a different room, however there was no way I would let my family stay there. I was genuinely fearful for my children's safety. I found it more convenient to drive through white out conditions and thunder snow to a different hotel, rather than stay any time in this hotel. Thankfully for my family we made the decision to leave as we were snowed into our next hotel for 2 nights. Would not recommend anyone to stay at this hotel. Will be filing a complaint with expedia for a refund, or with my credit card company if it comes to that.
Comment from Hotel Management
Jan. 16, 2024 by Nishaye RediResponse Specialist, Hotel Management
Thank you Josh, for writing to us about your recent stay at our hotel Red Roof Inn Buffalo – Hamburg/ I-90. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review.We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A traveller
Posted Jan. 9, 2024 on Hotels
Comment from Hotel Management
Jan. 10, 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for sharing your 10/10 rating with us, Blanca. Our staff at the Red Roof Inn Buffalo – Hamburg/ I-90 was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management
by A traveller
Posted Jan. 4, 2024 on Expedia
Ok
Comment from Hotel Management
Jan. 9, 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for sharing your 4/5 rating with us, Bennie. Our staff at the Red Roof Inn Buffalo – Hamburg/ I-90 was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management
