Note fondée sur 219 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,9 Service et personnel
5,0 Confort de la chambre
4,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
25 oct. 2023 par Guest Service , Gestion de l’hôtel
Thank you very much, Mirelle, for sharing your rating on your recent stay with us at Grand Velas Los Cabos. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.
par un voyageur
Publié le 1 févr. 2024 sur Expedia
Fun and Luxury Get Away
Commentaires de Gestion de l’hôtel
2 févr. 2024 par Guest Service , Gestion de l’hôtel
Thank you very much for taking the time to share with the world your wonderful thoughts and perceptions on your recent vacation experience at Grand Velas Los Cabos. We are pleased to have exceeded all of your expectations and look forward to having the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,
par un voyageur
Publié le 14 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 janv. 2024 par Guest Service , Gestion de l’hôtel
Thank you very much for sharing your rating on your recent stay with us at Grand Velas Los Cabos. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,
par un voyageur
Publié le 10 janv. 2024 sur Expedia
The property was beautiful and the staff were friendly and helpful. BUT, the hotel wrongfully overcharged us. We pre-paid our rooms through Expedia, and when we showed up at check-in, the hotel claimed that we owed an additional $864 because two of our children were over the age of 3. We were a party of 6. 2 adults and 4 children ages 17, 16, 13 and 11, all of which was entered with Expedia at booking. When we disputed at check-in that we owed any additional money over what we pre-paid, they told us they were dropping the issue. Then we noticed on our final bill, that the hotel did not drop it, but wrongfully charged us the $864. Expedia eventually refunded us the wrongfully charged amounts, but the hotel charging us under these circumstances was absolutely not appropriate. I WOULD NOT RECOMMEND STAYING AT THIS PROPERTY. WE WERE NOT TREATED ETHICALLY BY THE MONEY PEOPLE THERE. This is a shame as the staff at the resort were otherwise very friendly and helpful people.
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Guest Service , Gestion de l’hôtel
Thank you for taking the time to share your feedback. We are truly disheartened to read your review and wish to apologize for not meeting your expectations. Please know that we take all guest feedback very seriously and will be reviewing the details with staff to ensure we do better next time. If you wish to contact us directly, we are at your service, Thank you,
par un voyageur
Publié le 22 déc. 2023 sur Expedia
Exceptional service
Commentaires de Gestion de l’hôtel
23 déc. 2023 par Guest Service , Gestion de l’hôtel
Paolo, we’re very excited to learn that you had a great stay with us and that you took the time to share your feedback. We truly appreciate it. We hope that you will return to Grand Velas Los Cabos when you’re back in town for more wonderful vacation experiences. As always, we remain at your service,
par un voyageur
Publié le 9 déc. 2023 sur Expedia
If you want to have a beautiful relaxing experience and feel completely catered to the entire time, then book an all inclusive package at Grand Velas. All of the dining options are incredible, and a personal concierge assigned to you the moment you arrive. Turn-down service, and don’t even get me started about the spa. We booked an aromatherapy massage that was incredible. Trust us, you won’t be disappointed.
Commentaires de Gestion de l’hôtel
10 déc. 2023 par Guest Service , Gestion de l’hôtel
Thank you so much, Anthony, for taking the time to review Grand Velas Los Cabos. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re delighted that you enjoyed the experience and that we were able to provide you with a great stay. As always, we remain at your service,
par un voyageur
Best all inclusive
Publié le 5 déc. 2023 sur HotelsThis hotel is the best all inclusive hotel you could imagine . The food is far in excess of normal all inclusive fare. If I could I would give it 6 stars
Commentaires de Gestion de l’hôtel
6 déc. 2023 par Guest Service , Gestion de l’hôtel
Steve, we’re very excited to learn that you had a great stay with us and that you took the time to share your feedback. We truly appreciate it. We hope that you will return to Grand Velas Los Cabos when you’re back in town for more wonderful vacation experiences. As always, we remain at your service,
par un voyageur de Henderson
Publié le 27 nov. 2023 sur Expedia
They were not vacuuming the room every day, the food quality at buffet low , they canceled a bunch of stuff like taco stand
Commentaires de Gestion de l’hôtel
28 nov. 2023 par Guest Service , Gestion de l’hôtel
Thank you for taking the time to share your feedback. We are truly disheartened to read your review and wish to apologize for not meeting your expectations. Please know that we take all guest feedback very seriously and will be reviewing the details with staff to ensure we do better next time. If you wish to contact us directly, we are at your service, Thank you,
par un voyageur
Publié le 21 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
22 nov. 2023 par Guest Service , Gestion de l’hôtel
Thank you very much, Ariya, for taking the time to share with the world your wonderful thoughts and perceptions on your recent vacation experience at Grand Velas Los Cabos. We are pleased to have exceeded all of your expectations and look forward to having the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,
par un voyageur
Publié le 11 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
6 déc. 2023 par Guest Service , Gestion de l’hôtel
Thank you very much, Fereshteh, for sharing your rating on your recent stay with us at Grand Velas Los Cabos. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.
