Note fondée sur 793 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,2 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 avr. 2016 sur Hotels
Hotel très intéressant concernant le rapport qualité prix! Un des plus intéressant de Cabo San Lucas!! Le personnel est très gentil, serviable et honnête!
par un voyageur
Publié le 4 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 mars 2024 par Chief Concierge, Gestion de l’hôtel
Dear Gary Thank you so much for your kind review, this is very important for us.Warm regards
par un voyageur de Metepec
Publié le 26 févr. 2024 sur Expedia
Para todo cobran y muy alto el costo de alimentos. No permite transportación particular así que salir a carretera en terracería para abordar.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Nathasha Colin, Gestion de l’hôtel
Estimado Huésped,Lamentamos que su experiencia con nosotros no haya sido completamente placentera. Entendemos la inconformidad sobre el acceso de transportación privada ajeno al complejo, ya que son normas y medias de seguridad para nuestros huéspedes. Tomaremos en cuenta sus comentarios para también mejorar de nuestra parte la transportación dentro de nuestro hotel. Esperamos que nos den otra oportunidad de poder brindarle un mejor servicio y tenerlos en casa.Atentamente,Nathasha ColinGerente Contenidocontenido@mexicograndhotels.com
par un voyageur
Publié le 15 févr. 2024 sur Expedia
Beautiful property, but it shares the property with timeshare owners and you are treated very much second rate if you aren’t an owner. Best pool and gym are limited to owners. Pressure sales to get you to timeshare presentations and to get you to sign up for all inclusive. Exorbitant prices for food, drink and transportation to push you towards all inclusive, which isn’t worth it if you can’t get reservations or you want to explore off property. $95 for three smoothies and three medium coffees, as an example.
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Chief Concierge, Gestion de l’hôtel
Dear Nanci.We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services.Sincerely
par un voyageur
Publié le 12 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Chief Concierge, Gestion de l’hôtel
Dear Anonymous,Thank you so much for your kind review, this is very important for us, we hope to see you soon.Warm regards
par un voyageur
Publié le 4 févr. 2024 sur Expedia
I reserved an Ocean View Room through Expedia. The room they wanted to give me was not an ocean view. When I showed the check-in associate the Expedia listing I booked it from, the associate threw the paper back at me and said, "That's not us, that's their ad". Upon me insisting that they should honor their ad, he told me that owners get the good ocean views. With further pressing by me, we ended up with a Partial Ocean View.
The original rooms are starting to show their age. The toilet "ran water" the entire week even after us asking for service. The drain in the shower was slow. The water in the shower fluctuated between hot and cold. Tough to take a shower.
The shuttle use to be free to their sister property in the Marina. Now it's $32 round trip for two people unless you are an owner. A cab ride into town is now $30. Unless you are an owner it's an expensive place to stay. The breakfast buffet in one restaurant on property is $50 a person. If the food was great it would be one thing but it's not. I have stayed there five times. We will be looking at other
choices for our next trip.
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Chief Concierge , Gestion de l’hôtel
Dear Jerry.We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services.Sincerely
par un voyageur
Publié le 26 janv. 2024 sur Expedia
The staff were incredible so kind and attentive, love the authentic Mexican food.
Commentaires de Gestion de l’hôtel
28 janv. 2024 par Chief Concierge, Gestion de l’hôtel
Dear Macaria,Thank you so much for your kind review, this is very important for us, we hope to see you soon.Warm regards
par un voyageur
Don’t waste your money!!
Publié le 26 janv. 2024 sur HotelsIf you like pressure Timeshare sales go!!
We will never stay here again we had NO hot water the entire time we stayed terrible and the concierge kept telling us that they would fix it again and again but apparently talking with others that have timeshares there it’s a on going thing and we had a problem with our toilet flapper randomly squealing in the middle of the night they said they would come fix it while we were at the pool for the day well again in the middle of the night loud squealing we would have to lift the back of toilet lid and pull on flapper to stop this went on for 3 nights asked to change rooms we had ocean view but nothing available to change anywhere 😡 so finally we said we are staying in the room until maintenance comes with a new flapper to install and fix hot water we waited over 2 hours and finally he arrives and we said did you bring a new flapper? No is that what it is OMG!! Couldn’t do anything about hot water it was several buildings they said we felt blessed because other hotel guests had backups of random sewage. Just stay somewhere else enjoy your trip to Cabo we go about 4 times a year and love it !! Stay at Le Blanc excellent we also love the Marina area hotels and Hyatt Ziva.. You work to hard to waste your money the only thing nice about it was the ocean pool and food at pool area only !!
Commentaires de Gestion de l’hôtel
26 janv. 2024 par Chief Concierge, Gestion de l’hôtel
Dear Cinthya.We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services.Sincerely
par un voyageur
Publié le 20 janv. 2024 sur Expedia
This was a beautiful resort with fantastic staff. The views are spectacular all around the property. Didn’t appreciate the “timeshare pitch” we received right after checking-in though.
Commentaires de Gestion de l’hôtel
20 janv. 2024 par Chief Concierge, Gestion de l’hôtel
Dear Erin,Thank you so much for your kind review, this is very important for us.Warm regards
par un voyageur
Publié le 19 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 janv. 2024 par Chief Concierge, Gestion de l’hôtel
Dear Ms Griselda,Thank you so much for your kind review, this is very important for us.Warm regards
