Note fondée sur 863 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,2 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 janv. 2021 sur Expedia
Commentaires de Gestion de l’hôtel
10 janv. 2021 par Tania C., Gestion de l’hôtel
Hello Jason, we read your score. We remain at your disposal if you would like to share further feedback. Thanks and kind regards.
par un voyageur de Leon
Publié le 24 sept. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2020 par Rebeca Cardenas / Customer Care , Gestion de l’hôtel
Hola Delicheres, we are glad to know you had a good time! Come back soon!
par un voyageur
Publié le 27 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Nancy Bueno Customer Care/ HardRockHotel Los Cabos, Gestion de l’hôtel
Dear Hillary,We appreciate you taking the time to rate our service.It is a great pleasure to see that you had a delightful stay with us. Our team of rockers strives to surpass your expectations and provide an unforgettable experience for our guests.Your feedback is invaluable, and it motivates us to aim for excellence continuously. We can't wait to welcome you back soon and make more memories together.
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Todo excelente y en especial el restaurante Ipanema, el toro atención de excelencia todo perfecto hicieron que fueran las mejores vacaciones. Felicidades!!!!
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Customer Care , Gestion de l’hôtel
¡Gracias Aymee! Nos da mucho gusto saber que disfrutaste tu visita.
par un voyageur
Publié le 26 févr. 2024 sur Expedia
I really enjoyed my stay. I stayed with 3 of my friends for 4 days and 3 nights. Wish I had more! The staff were incredibly nice from the restaurants to the beach staff.
Pool time was highlight of our afternoons. We enjoyed playing pool games with super Johnny. Super Johnny was always very energetic and inviting.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Customer Care , Gestion de l’hôtel
Thank you Monae! We are glad to know you had a great time and look forward to your next stay!
par un voyageur
Publié le 25 févr. 2024 sur Expedia
My biggest complaint - I purchased this vacation through Expedia for myself, my husband and our daughter. Though I hadn't originally been interested in the Hard Rock, the price was good - so I bought a 4 day stay and paid for it. When we arrived I was informed that I had in fact only paid for 2 people and I owed another $1000. I feel like I got hoodwinked. I know I repeatedly entered 3 people into my reservations, but somehow only 2 showed up. Perhaps this was my own error - but I was very sure I entered 3 guests. It was a painful way to start our trip.
The staff at the Hard Rock were kind and attentive. The room was comfortable and attractive. But the experience was devoid of soul - the food was similar in every restaurant (except Zen), and the pool experience was the same every day. That would've been fine, except there was ZERO access to any other restaurants or outside options due to the remote location of the property. We felt a little trapped and panicky at times - and would never stay here again for that reason - especially once the price got jacked up so significantly. We believe the attraction to this venue is a feeling of safety - which is wonderful - but it comes at a steep price. Visiting here was not at all like visiting Mexico, but more like visiting Disneyland. It felt manufactured and wasn't our preference.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Customer Care , Gestion de l’hôtel
Dear Jessica, we regret the inconvenience at your reservation marked a bad taste, you can contact Expedia for further follow up about this. We are glad to know your stay was enjoyable and appreciate your feedback as well.
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Customer Care , Gestion de l’hôtel
Hola Princedeep,We remain at your disposal if you wish to share the details of your stay.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
We had a great time!
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Customer Care , Gestion de l’hôtel
We can't wait to have you back!
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Great spot, fantastic staff and service. Would definitely go back
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Customer Care , Gestion de l’hôtel
Thank you Laura! We can't wait to have you back!
par un voyageur
Publié le 13 févr. 2024 sur Expedia
La propiedad esta bastante bonita.
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Nancy Bueno Customer Care/ HardRockHotel Los Cabos, Gestion de l’hôtel
Estimado Arturo,Gracias por calificar y elegir Hard Rock Hotel Los Cabos como su destino de viaje.Nos alegra saber que tuvo una experiencia positiva en general. Sin embargo, te invitamos a compartir aquellos puntos que hayas notado como áreas de mejora durante tu estadía para su debido refuerzo.Auténticas experiencias de rock son nuestro compromiso; Los comentarios de nuestros huéspedes nos ayudan a mejorar nuestros servicios.Será un placer tenerle de regreso, ya que nos gustaría ofrecerle una estancia completamente placentera y conocer sus impresiones sobre nuestros servicios.
