Ratings based on 1,066 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Corona
Posted May 25, 2024
Awesome property! Walkable into the town. Loved it. Will be back.
Comment from Hotel Management
May 27, 2024 by Renato Mendonca - General Manager, Hotel Management
Thank you for the score and review! See you soon!
by A traveller from Richland
Posted Apr. 30, 2024
Great location and spa amenities. Cant wait to go again.
Comment from Hotel Management
May 2, 2024 by Renato Mendonca - General Manager, Hotel Management
Thank you so much for your comments and score. See you soon!
by A traveller
Posted Apr. 30, 2024
Comment from Hotel Management
May 20, 2024 by Renato Mendonca - General Manager, Hotel Management
Thank you for your score! Hope to have you back soon!
by A traveller
Posted Apr. 30, 2024
I truly enjoyed my stay at Playa Grande. Beautiful resort with a great staff all around. They make you feel so welcomed. They have great entertainment. The resort was so relaxing that I can’t wait to come back.
Comment from Hotel Management
May 2, 2024 by Renato Mendonca - General Manager, Hotel Management
That is great! Thank you for your comment. Hope to see you back soon.
by A traveller
Posted Mar. 29, 2024
They really appreciate their customers. Every staff person I saw asked me how my stay was, if I liked staying there. We did not do all inclusive, wanted to explore restaurants in town. Our unit had a full kitchen so making something simple was an option. Had an excellent brunch over on Medano beach and spent a day there. Much more people and action there. Playa Grand beach is much less crowded and not swimmable. We didn’t venture into the ocean at all, even at Medano beach. Went with my daughter and her boyfriend (26 years old) and son (20). Son liked the busier beach and all the spring breakers, daughter liked exploring and being by the pool. There are games like corn hole, ladder golf, and ping pong. We did sunset cruise with Cabo Blue, definitely a party barge, also got ATV tour out of town for two hours. There are hiking trail options if you prefer hiking instead of ATVs. ATVs were a full two hours and they are building zip line towers for next year. We had five days so spent two days on property. Pool has high level of activity for all ages. Hotel has a pool area for adults only but we sat in family area and it was a mix of adults and kids. One pool was colder than other two which suited me fine. Beach chairs are reserved in the mornings by people, we made sure to get a spot if we wanted to be by the pool. Only saw a couple times, peak time of day, when people were wanting chairs and there were no chairs available.
Comment from Hotel Management
Mar. 29, 2024 by Renato Mendonca - General Manager, Hotel Management
Thank you, Laren, for your wonderful review! We're delighted to hear that you enjoyed your stay with us and appreciated the personalized attention from our staff. It's fantastic that you had the option to explore restaurants in town and utilize the full kitchen in your unit for simple meals. We're glad you had a great time at Medano Beach and enjoyed the bustling atmosphere there. It's wonderful to hear that both your daughter and son found activities to suit their preferences, whether it was exploring or enjoying the pool and beach. The variety of games and activities we offer, including corn hole, ladder golf, and ping pong, are designed to cater to guests of all ages and interests.We're thrilled that you had exciting adventures off-property, such as the sunset cruise with Cabo Blue and the ATV tour, and we're glad you had the opportunity to experience the vibrant energy of Cabo. It's fantastic to hear that you found our pool area to be lively and enjoyable, with options for both adults and families. We appreciate your feedback regarding the beach chairs, and we'll take this into consideration to ensure a fair allocation of chairs for all guests in the future.Thank you for choosing to spend five days with us, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future!
by A traveller
Posted Mar. 2, 2024
Upon checked we were immediately told we would be moved to a different room the next day. The new room was exactly the same layout but in a different building. We were given a few options as the building and floor we would like to move to. It all worked out excluding the inconvenience of not being able to get totally unpacked and settled and the time they said this would happen was not accurate and again prevented us from getting settled. We did not go with the all inclusive which I believe is was an option. We would have breakfast in our room. There is a nice grocery store just down the road from the resort which had a limited variety of foods but was enough. We typically prepare and eat breakfast and lunch in our room. A couple of days we ordered food by the pool. The lunch price averaged about $20 US per person and the resort added fees on top which we felt were excessive. This price also did not include beverages. The resort itself was very nice, clean, excellent maid service daily. A big plus is the location being so close to the marina, restaurants and local shopping. If not for the initial issue with the room change, I would have rated the resort a 4-1/2 out of five. Please note that this was our 4th visit to Cabo and we really enjoy the area and people.
Comment from Hotel Management
Mar. 11, 2024 by Renato Mendonca - General Manager, Hotel Management
Thank you for taking the time to share your feedback with us. We're glad to hear that overall, you found our resort to be very nice, clean, and enjoyed our excellent maid service and convenient location.We apologize for any inconvenience caused by the initial issue with the room change upon check-in. Your feedback is valuable to us, and we will use it to improve our processes to ensure a smoother experience for our guests in the future.Regarding the pricing of food and beverages, we appreciate your comments and will review our pricing structure to ensure it aligns with the value and quality we aim to provide to our guests.We're delighted to hear that this was your 4th visit to Cabo and that you enjoy the area and people. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,
by A traveller
Posted Mar. 2, 2024 on Expedia
Comment from Hotel Management
Mar. 25, 2024 by Renato Mendonca - General Manager, Hotel Management
Thank you very much for your time and the score. Hope to see you back soon.
by A traveller
Posted Mar. 1, 2024 on Expedia
The room did smell like mildew …and since the property is so huge and no outside vendors are not allowed pass the security guards. It would be a good ideal to put the golf carts that are not being used to use and have the bells boys take your guest to and from the lobby to the security gate. It really is a lot of walking for elderly and disabled people to walk up and down a very long hill..so put the carts to used and rotate them from the lobby to the security gate for more convenient for your guests.
Comment from Hotel Management
Mar. 1, 2024 by Renato Mendonca - General Manager, Hotel Management
Thank you for sharing your feedback with us regarding your recent stay at our property. We sincerely apologize for any inconvenience you experienced with the mildew smell in your room. Please rest assured that we have taken note of your concerns and will address them promptly to ensure a more pleasant experience for our future guests.Regarding your suggestion about utilizing golf carts to transport guests between the lobby and the security gate, we appreciate your input. We understand the importance of providing convenience, especially for elderly and disabled guests, and we will explore ways to implement your suggestion to improve accessibility throughout the property.Your feedback is invaluable to us as we strive to continuously enhance our guests' experience. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.
by A traveller
Great Resort
Posted Mar. 1, 2024 on HotelsThe resort was amazing! Super clean and comfortable! The fitness area was large and well supplied, the restaurant / sports bar food was delicious :) Only thing is there was often a long wait to talk to the front desk and to conduct business at the front desk.
Location was great for walking into town!
Comment from Hotel Management
Mar. 1, 2024 by Renato Mendonca - General Manager, Hotel Management
Thank you for taking the time to share your experience with us. We're delighted to hear that you found our resort amazing and enjoyed the cleanliness, comfort, and amenities provided. It's wonderful to know that you found the fitness area well-supplied and enjoyed the delicious food at our restaurant and sports bar.We sincerely apologize for any inconvenience you experienced with long wait times at the front desk. Your feedback is valuable to us, and we will address this issue to ensure a smoother and more efficient check-in process for our guests in the future.We're glad to hear that our location was convenient for exploring the town on foot. We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
by A traveller
Posted Feb. 28, 2024 on Expedia
Best vacation ever!
Comment from Hotel Management
Mar. 1, 2024 by Renato Mendonca - General Manager, Hotel Management
Thank you for sharing your feedback with us! We're thrilled to hear that you had the best vacation ever at our resort. Providing memorable experiences for our guests is our top priority, and we're delighted that we could exceed your expectations.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic vacation in the future!
