Ratings based on 118 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.0 Service & staff
4.3 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 21, 2024 on Hotels
Comment from Hotel Management
Apr. 8, 2024 by Kevin, Hotel Management
Dear Helen, thank you for leaving a review. We are happy to know you had a great time staying with us! It was a pleasure hosting you and we hope to accommodate you again!
by A traveller
Posted Mar. 19, 2024 on Expedia
Comment from Hotel Management
Apr. 8, 2024 by Kevin, Hotel Management
Dear Gavin, thank you for rating our services. We are happy to know you enjoyed staying with us and had a great time enjoying our comfortable apartment! We hope to accommodate you again!Kind regards, Kevin. Globalstay team.
by A traveller
Posted Mar. 6, 2024 on Expedia
Helpful front desk, security
Comment from Hotel Management
Apr. 8, 2024 by Kevin, Hotel Management
Dear Vikram, thank you for a review. We are delighted to know you had a wonderful time staying with us and we hope to accommodate you again!Kind regards, Kevin. Globalstay team.
by A traveller
Do not recommend
Posted Mar. 5, 2024 on HotelsVery minimal communication. Phone lines don’t work. Did not end up staying here due to lack of information. Would not recommend.
Comment from Hotel Management
Apr. 8, 2024 by Kevin, Hotel Management
Dear Connor, thank you for provided feedback. We apologise for the inconveniences. Our phone lines may get overwhelmed and we are not able to answer every call, as such we recommend to contact us through the email. The requirements for the check-in are stated on the listing page. There, also, are our contacts, so that guest may ask questions before making a reservation. Unfortunately, we could not provide you check-in instructions as you refused to fulfill requirements.Regards, Kevin. Globalstay team.
by A traveller from EDMONTON
Posted Feb. 26, 2024 on Expedia
Comment from Hotel Management
Apr. 8, 2024 by Kevin, Hotel Management
Dear Annmarie, thank you for rating us! we are happy to know you enjoyed staying with us. It was a pleasure hosting you and we hope to accommodate you again!Kind regards, Kevin. Globalstay team.
by A traveller
Would not recommend to others or stay again!
Posted Feb. 20, 2024 on HotelsThe biggest downfall with this condo was, these three things. The first was gaining access. The second was cleanliness, and the third was the deposit.
- You need a fob to get into the entrance of the building. Once you’re in the entrance you can put the code in to get the fob. Do you see the problem here you need the fob to get in to get the fob so we ended up waiting for a resident that would let us in so we could get access to the keypad so we could get access to the fob. So we could have access to the condo. It wasn’t straightforward or easy. It took probably a little over 45 minutes. We were just lucky we didn’t have at tight schedule.
-when we got access to the condo we were happy with how everything looked. It was how it was described in the ad BUT when we went to bed there were crumbs in the sheets and we noticed the bed stunk like perfume on the pillows but not other places and the sheets definitely had perfume smell and cologne from previous occupants, the bed was not clean the sheets had crumbs in them!
-the third problem we had was the deposit they take their sweet time getting you your deposit back. It would be nice if it was a keep your credit card on file and charge you if there’s problems, like most hotels, but it’s a charge deposit that they take well over a week to get back to you still waiting on getting my deposit back. We actually left the apartment cleaner then we got it so I will be really disappointed if we don’t get the full deposit back.
Comment from Hotel Management
Feb. 22, 2024 by Kevin, Hotel Management
Dear Laura, thank you for a detailed feedback. Please note, that instructions contain detailed explanations on how to get into the unit. As stated there, you don't need a fob to get inside for the first time as it's one by using buzzer on the entrance door. Unfortunately, you have not informed our customer support about any issues you encountered during your stay. We would have assisted you and resolved them for you. The cleaning team has been reprimanded regarding the quality of cleaning. Thank you for staying with us.Kind regards, Kevin. Globalstay team.
by A traveller
Posted Feb. 2, 2024 on Hotels
Comment from Hotel Management
Feb. 7, 2024 by Kevin, Hotel Management
Dear Keith, thank you for rating our services. We are delighted to know you had a wonderful time staying with us! It was a pleasure hosting you and we hope to accommodate you again!
by A traveller
Posted Jan. 29, 2024 on Hotels
The place was great , just a lack of communication on how to access our room. But everything else was great .
Comment from Hotel Management
Jan. 31, 2024 by Kevin, Hotel Management
Dear Ryan, thank you for the providing a feedback. We are happy to know you enjoyed our condos. We apologize for the inconveniences you faced. Thank you for using our services.Kind regards, Kevin.
by A traveller
Posted Jan. 21, 2024 on Expedia
Communication and customer service was awful from the beggining. The amount of info and pictures they needed with unclear and misleading direction made it a long and frustrating online check in process. One bedroom had a smell that was almost unbearable. Along with the bedding and pillows. There was cleaning supplies left on the ground and we had to put away dishes that was left in the dishwasher. Lights and plugs throughout were not working. Only one elevator was working so it took 10 minutes just to get down to the lobby. But the views were amazing!
Comment from Hotel Management
Jan. 24, 2024 by Kevin, Hotel Management
Dear Ben, thank you for providing detailed feedback. We apologize that your expectations weren't met. As we provide self check-in we have a set of requirements that must be fulfilled before we provide the instructions. The requirements are stated on the listing page. We have consulted the cleaning team in regards to the quality of cleaning. Thank you for using our services.Kind regards, Kevin. Globalstay team.
by A traveller
Posted Jan. 19, 2024 on Hotels
The pictures for this apartment are misleading. Its advertised as modern its far from that but as it was holiday week i had limited alternative options. Seems like they don't always do a good job cleaning between customers as the dryer still had stuff in it. Dishwasher was still loaded and one of the 2 sink basins had dried pasta under the sink strainer. Location was good and convenient. It has potential to be a good place just needs some TLC and higher standards for he money they charge.
Comment from Hotel Management
Jan. 19, 2024 by Kevin, Hotel Management
Dear Jasdeep, thank you for providing feedback. We apologize that your expectations weren't met. Please note, that as we receive a big amount of short term bookings, our cleaning team loads and starts the drier with dishwasher during the cleaning process. Thank you for staying with us.Kind regards, Kevin. Globalstay team.
