Note fondée sur 630 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Good spot in heart if Cambridge
Publié le 17 avr. 2023 sur HotelsGreat location for Punting tours on the river & visiting the oldest university colleges and the museum. Bar was closed at 5pm so two glasses of very average Chardonnay cost £30 from the restaurant !!! Great front desk staff.
Commentaires de Gestion de l’hôtel
17 avr. 2023 par Reception Team, Gestion de l’hôtel
Thank you for your review. I am sorry if we did not meet your expectations and our management team are looking into the points you raised. I hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 16 août 2019 sur Expedia
Commentaires de Gestion de l’hôtel
25 août 2019 par charles , Gestion de l’hôtel
Dear Guest,
Thank you so much, delighted that you enjoyed your stay. I very much hope we will have the opportunity to stay with you again.
Kind regards,
Charles Howard
General Manager
par un voyageur
Publié le 2 juin 2019 sur Hotels
Commentaires de Gestion de l’hôtel
2 juin 2019 par charles , Gestion de l’hôtel
Dear Julien,
Thank you so much for your review and delighted that you chose to stay with us.
We always try our best, we welcome all feedback to be able to make our guests experience as perfect as we can. If there were any issues, please do let us know.
Kind regards,
Charles Howard
General Manager
par un voyageur
hotel tres confortable et bien situé.
Publié le 22 mars 2019 sur Hotelshotel tres confortable et bien situé. Par contre le lit est un peu mou.
Le restaurant de l'hotel (Bistro) propose des plats français, mais le cuisinier ne doit pas être français car servir des crepes pas cuites, ce n'est pas digne d'un bon cuisinier.
Commentaires de Gestion de l’hôtel
31 mars 2019 par Charles , Gestion de l’hôtel
Bonjour, merci beaucoup pour votre amiable critique, elle est tres appreciee
Nous esperons vous revoir au Cambridge Hotel du Vin
Sinceres amities
Charles Howard
General Manager
par un voyageur de PARIS
Publié le 9 juin 2014 sur Hotels
ROOM TOO SMALL WITH NO DRESSER. LOVELY BAR BUT RESTAURANT TOO NOISY AND SERVICE PUSHY
par un voyageur
Lovely place; one serious lapse in service
Publié le 16 mars 2024 sur HotelsAn older hotel with clean, modern, well-appointed rooms. The bed was comfortable and the room very quiet. The bathroom had an extra-deep tub (be careful getting in and out if you are short and middle-aged, like me!) and a "monsoon" shower. Breakfast (included) was of a very high standard, with attentive and personal service.
I rated the hotel service poorly because on the last day of my stay, I came back after dinner to find my room door ajar, left that way by the cleaning staff. (Oddly, they had not done the room between 9:30 and 3:30, when I was out, but waited until I went out again for dinner at 6.) Thankfully nothing was missing. I reported it right away to the duty manager, and I hope steps were taken to ensure that such lapses do not occur in future.
One tiny thing about the room furnishings: the bedside lamps were too dim to read by.
Commentaires de Gestion de l’hôtel
23 mars 2024 par The Hotel du Vin Team , Gestion de l’hôtel
Dear Jennifer, Thank you for your review, I will share the comments to the team to be able to improve what we are lacking as we aim to give the service that all of our guests deserve. Kind regards,
par un voyageur
Publié le 6 mars 2024 sur Hotels
lovely hotel, beautiful room.
Commentaires de Gestion de l’hôtel
12 mars 2024 par The Hotel du Vin Team , Gestion de l’hôtel
Dear Lisa, Thank you for your fantastic review! we love to see that you had a good time with us. We hope to welcome you back soon. Kind regards,
par un voyageur
Nice hotel, indifferent staff
Publié le 28 févr. 2024 sur HotelsConvenient location, clean and rooms a bit dark. I have stayed here before and would again. Sadly when I left today and went to check out I said good morning and was ignored by two staff members more interested in their PC than me and my desire to check out. A sour end to my stay. I guess some people aren't equipped to work in the service industry.
Commentaires de Gestion de l’hôtel
12 mars 2024 par The Hotel du Vin Team , Gestion de l’hôtel
Dear Frances, Thank you for your comment, I will pass them to our colleagues in reception, and I would like to apologise for it. We hope next time you visit us we have corrected this matter. Kind regards,
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 févr. 2024 par The Hotel du Vin Team , Gestion de l’hôtel
Hi Donna, Thank you for such a fantastic rate, we loved to see that you enjoyed your stay with us, we hope to welcome you back soon! Kind regards
par un voyageur
Average
Publié le 9 févr. 2024 sur HotelsHotel feels in need of some TLC. My room has damp in the corner. I booked 2 rooms for a business stay. Called ahead to ensure one was a twin rather than a double which was confirmed weeks in advances. On arrival it was a double and we had to wait over 30 mins for this to be rectified. No apology or offer of a complementary drink whilst we waited.
Commentaires de Gestion de l’hôtel
15 févr. 2024 par The Hotel du Vin Team , Gestion de l’hôtel
Hi Amber, Thank you for your feedback, I would like to apologise for the issue during your check in, it was an issue of miscommunication, I will pass the feedback to our colleagues to how we can bring our service up to standards. Kind regards,
