Note fondée sur 982 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 mars 2024 sur Wotif
The floors were very dirty taps were oily very dusty parking i paid extra $70 but not guranteed even after i paid i was told if i dont find parking when i come back to park at Mcdonalds but to move before 6am how stupid and parking at mcdonalds cost only $25 per day these guys charged me $70 and still ??
Commentaires de Gestion de l’hôtel
19 mars 2024 par George Wenur, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. It seems there may have been a misunderstanding as we do not charge for parking, and we do not have a McDonald's beside our hotel. Are you sure that you are staying at ibis Styles Tall Trees at 21 Stephen Street, Ainslie in ACT? We apologize for any confusion regarding parking arrangements. We value your feedback as it helps us improve our services. If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.Best regards,George Wenur
par un voyageur
Publié le 18 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 mars 2024 par g, Gestion de l’hôtel
Dear Graham,Thank you for taking the time to rate your experience with us. We value your feedback and would love to hear more about your stay. If there are any specific aspects of your visit that you would like to discuss or if you have any suggestions for improvement, please feel free to reach out to us.We hope to welcome you back for a more enjoyable stay in the future.Best regards,George Wenur
par un voyageur
Publié le 10 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 mars 2024 par George Wenur, Gestion de l’hôtel
Dear Alicia,Thank you for choosing to stay with us and for taking the time to leave a review. We're delighted to hear that you had a positive experience during your stay.If there are any specific aspects of your stay that you would like to highlight or if there is anything we can improve upon, please let us know. We value your feedback and hope to have the opportunity to welcome you back in the future.Best regards,George Wenur
par un voyageur de Highett
Publié le 29 févr. 2024 sur Expedia
Curtains would not close as they were broken and torn, aircon stopped working, dirty towel left in bathroom
Commentaires de Gestion de l’hôtel
1 mars 2024 par George Wenur, Gestion de l’hôtel
Dear Anthony,Thank you for sharing your feedback. We're sorry to hear about the issues you experienced during your stay. We apologize for the broken and torn curtains, the air conditioning not working, and the dirty towel left in the bathroom. Your comments are important to us, and we will address these issues to ensure a better experience for our guests in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.Best regards,George Wenur
par un voyageur
Publié le 19 févr. 2024 sur Wotif
i enjoyed my time at this location.the bathroom especially felt like i was in one of the blocks bathrrom the shower head was half the size of me which i never seen before. very clean and tidy room. how ever there was an issue with parking as someone blocked me in and i could leave as no one knew who own the car thanfully another person staying manage to get my car out for me.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par George Wenur, Gestion de l’hôtel
Dear Jessica,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your time at our location and that you found the bathroom to be particularly impressive.We apologize for the inconvenience you experienced with parking. We understand that this can be frustrating and we will look into ways to improve our parking arrangements to prevent similar issues in the future.We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable stay.Warm regards,George Wenur
par un voyageur
Publié le 15 févr. 2024 sur Wotif
We had a reasonable stay - courteous welcome desk. Clean room, appropriate inclusions for the cost, value. Disappointing - one light in the bathroom was not functioning and the toilet cistern needed repair.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par George Wenur, Gestion de l’hôtel
Dear Carol,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our welcome desk courteous and that you appreciated the cleanliness and value of your room.We're sorry to learn about the maintenance issues you experienced. Please accept our sincere apologies for the inconvenience caused by the light in the bathroom and the toilet cistern. We strive to maintain our accommodations to the highest standards and will address these issues promptly.If there is anything else we can do to improve your experience or if you plan to visit us again, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a more seamless stay in the future.Warm regards,George Wenur
par un voyageur
Publié le 13 févr. 2024 sur Wotif
This property looked unkept and untidy outside. There appeared to be an abandoned vehicle outside our room full of rubbish in very poor condition. Reception friendly but cleaning staff not. I would not stay there again
Commentaires de Gestion de l’hôtel
13 févr. 2024 par George Wenur, Gestion de l’hôtel
Dear Bruce,Thank you for sharing your experience with us on Wotif. We are genuinely sorry to hear that your stay did not meet your expectations. Maintaining a clean and welcoming environment is essential to us, and we regret that we fell short during your visit.Please know that we take your feedback seriously, and we will address the issues you mentioned with our team to ensure such situations do not occur in the future. We apologize for any inconvenience caused by the condition of the property and the lack of attentiveness from our cleaning staff.We understand your decision not to stay with us again, but we hope you might reconsider in the future as we work diligently to improve our standards.Thank you again for sharing your feedback, and we hope to have the opportunity to regain your trust in the future.Best regards,George Wenur
par un voyageur
Publié le 11 févr. 2024 sur Wotif
Could not turn off balcony light
Commentaires de Gestion de l’hôtel
13 févr. 2024 par George Wenur, Gestion de l’hôtel
Dear John,Thank you for choosing to stay with us and for sharing your feedback on Wotif. We apologize for any inconvenience caused by the balcony light during your stay. Ensuring our guests' comfort is our top priority, and we regret that we fell short in this instance.We have taken note of your concern and will address it promptly to ensure that future guests do not encounter similar issues. Your feedback helps us improve, and we sincerely appreciate your understanding.We hope to have the opportunity to welcome you back for a flawless stay in the future.Best regards,George Wenur
par un voyageur
Publié le 9 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 févr. 2024 par George Wenur, Gestion de l’hôtel
Dear Faten,Thank you for taking the time to leave a rating for your recent stay. We value all feedback from our guests and are sorry to hear that your experience did not meet your expectations.If you have any specific concerns or issues you'd like to address, please feel free to reach out to us directly. We strive to provide exceptional service to all our guests and would welcome the opportunity to address any areas where we may have fallen short.Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a more positive experience.Sincerely,George Wenur
par un voyageur
Publié le 4 févr. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
5 févr. 2024 par George Wenur, Gestion de l’hôtel
Dear Heather,Thank you for taking the time to leave a 5-star rating on Wotif! We're delighted to hear that you had a positive experience during your stay. If you have any specific feedback or if there's anything you'd like to share about your time with us, we would love to hear it.We appreciate your support and hope to welcome you back in the future.Best regards,George Wenur
