Ratings based on 974 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Thousand Oaks
Posted Feb. 19, 2024 on Expedia
Very nice place while visiting Australian Capital located in the Central Business District with a lots of places to eat and shop. Close to historic downtown of Canberra and surrounding areas.
Comment from Hotel Management
Feb. 22, 2024 by Youvrind (Duty Manager), Hotel Management
Dear Nikolay,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our location in the Australian Capital, particularly in the Central Business District, to be very nice. It's great that you enjoyed the convenience of having numerous dining and shopping options nearby.We take pride in our proximity to the historic downtown of Canberra and the surrounding areas, and we're pleased that this added to your overall experience. We appreciate your feedback and look forward to welcoming you back for another enjoyable visit.Best regards,
by A traveller
Posted Feb. 18, 2024 on Lastminute
Is a bit dated, but still clean.
Comment from Hotel Management
Feb. 22, 2024 by Youvrind (Duty Manager), Hotel Management
Dear Janelle,Thank you for sharing your feedback with us. We appreciate your honesty. We're glad to hear that you found our facilities to be clean. However, we take note of your comment regarding the dated aspect. Your insights are valuable, and we continuously strive to improve our offerings.We are committed to providing a comfortable and modern environment for our guests, and your feedback helps us in that endeavor.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Best regards,
by A traveller
Posted Feb. 11, 2024 on Expedia
Housekeeping was poor. No soap in bathroom. No exhaust fan in bathroom but a sign threatening a $500 fine if steam goes outside, did not change any clean glasses.. housekeeping did not pick up one piece of rubbish left on the floor staff very friendly at reception, but housekeeping leaves a lot to be desired. Old facilities, will not stay there again.
Comment from Hotel Management
Apr. 10, 2024 by Tess, Hotel Management
Dear Duane,Thank you for choosing to stay at Novotel Canberra and for taking the time to provide feedback.I'm sorry to hear that your experience fell short of your expectations. Your feedback is important to us, and I apologise for any aspects of your stay that were disappointing. We strive to provide exceptional service and accommodations, and I regret that we were unable to meet your needs on this occasion.Your satisfaction is our priority, and we hope to have the opportunity to welcome you back in the future and exceed your expectations. Thank you for sharing your thoughts with us.Kind Regards,Tess McLaughlinFront Office Manager
by A traveller
Posted Feb. 8, 2024 on Wotif
Nice stay
Comment from Hotel Management
Feb. 17, 2024 by Youvrind (Duty Manager), Hotel Management
Dear Joshua,Thank you so much for taking the time to leave a review! We are delighted to hear that you had a nice stay with us. It's always a pleasure to know that our guests enjoyed their experience. We hope to have the pleasure of welcoming you back again in the future.Best regards,
by A traveller
Posted Jan. 30, 2024 on Wotif
I was travelling through on holiday with a vehicle with a kayak and a height limitation, the staff were helpful and knowledgeable about my issues and ensured we would have a solution. This is also a great location and facility, i will happily be back. Thank you
Comment from Hotel Management
Feb. 17, 2024 by Youvrind (Duty Manager), Hotel Management
Dear Lachlan,Thank you for sharing your experience with us! We're thrilled to hear that our staff could assist you with your unique travel needs, especially with the kayak and height limitation. It's our commitment to ensure that every guest feels supported and accommodated. We're delighted you enjoyed the location and facility as well.We look forward to welcoming you back on your next visit! If there's anything specific, you'd like us to prepare for your return, feel free to let us know. Safe travels!Best regards,
by A traveller
Posted Jan. 30, 2024 on Wotif
Conveniently located. Just the balcony looked bit dirty from dust.
TV and table looked old..
otherwise location was near to bus stops
Comment from Hotel Management
Feb. 17, 2024 by Youvrind (Duty Manager), Hotel Management
Dear Owen,Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our convenient location and proximity to bus stops. Your input is invaluable as we strive to enhance our guests' experience.We apologies for any inconvenience regarding the balcony's cleanliness and the appearance of the TV and table. Your observations have been noted, and we will address these issues promptly to ensure a more enjoyable stay for our future guests.We value your feedback and hope to have the opportunity to welcome you back for an improved experience.Best Regards,
by A traveller
Posted Jan. 29, 2024 on Hotels
Comment from Hotel Management
Feb. 17, 2024 by Youvrind (Duty Manager), Hotel Management
Dear Steven,Thank you for sharing your feedback! We're pleased to hear that your overall experience was good. If there's anything specific you enjoyed or if you have any suggestions for improvement, we'd love to hear more.Your satisfaction is our priority, and we look forward to welcoming you again for an even better experience.Best regards,
by A traveller
Posted Jan. 28, 2024 on Wotif
Comment from Hotel Management
Feb. 17, 2024 by Youvrind (Duty Manager), Hotel Management
Dear Andrew,Thank you for taking the time to share your feedback with us and thank you for choosing Novotel Canberra. We're delighted to hear that you had a good experience. If there's anything specific that stood out to you or any suggestions you'd like to share, we would love to know more.We appreciate your feedback and hope to have the pleasure of hosting you again in the future.Best regards,
by A traveller
Posted Jan. 28, 2024 on Hotels
It was short and sweet. Pillows weren’t comfortable.
Comment from Hotel Management
Feb. 17, 2024 by Youvrind (Duty Manager), Hotel Management
Dear Guest,Thank you for your brief and valuable feedback. We appreciate your stay with us. I'm sorry to hear that the pillows didn't meet your expectations. Your comfort is important to us, and we'll certainly take your comment into consideration for future improvements.If you decide to stay with us again, please feel free to notify our front desk about your pillow preferences, and we'll do our best to make your stay more comfortable.Best regards,
by A traveller
Posted Jan. 28, 2024 on Wotif
Parking expensive and unreliable , two nights out of the stay we were forced to find alternative parking as the carpark was full.
Comment from Hotel Management
Apr. 10, 2024 by Tess, Hotel Management
Dear Amiee,Thank you for choosing to stay at Novotel Canberra and for taking the time to provide feedback.I'm sorry to hear that your experience fell short of your expectations. Your feedback is important to us, and I apologise for any aspects of your stay that were disappointing. We strive to provide exceptional service and accommodations, and I regret that we were unable to meet your needs on this occasion.Your satisfaction is our priority, and we hope to have the opportunity to welcome you back in the future and exceed your expectations. Thank you for sharing your thoughts with us.Kind Regards,Tess McLaughlinFront Office Manager
