Ratings based on 341 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 16, 2024 on Hotels
There for rugby in Cardiff, that was sold out. So not first choice for location. Property is tired and poorly located due to general economic conditions of the downtown. Hilly 300 yd walk from train station. Staff is trying hard but under resourced .
Comment from Hotel Management
Mar. 20, 2024 by The Mercure Team - Newport, Hotel Management
Dear Alan,Thankyou for your review and feedback. We are glad you had a good stay although we are a little confused with some of your comments. The walk from the train station is mainly downhill or flat and the hotel is less than 2 years old, but we hope to see you again in the future.Kind regardsMercure Newport
by A traveller
Posted Mar. 13, 2024 on Hotels
Comment from Hotel Management
Mar. 13, 2024 by The Mercure Team - Newport, Hotel Management
Dear Richard,Thankyou for your kind review we are glad you had a great stay and hope to welcome you back again in the future.Kind regardsMercure Newport
by A traveller
Posted Mar. 11, 2024 on Expedia
Staff and facilities were excellent . Breakfast great value.
Really handy for location for car park and train station.
This is no fault of hotel but surrounding area a little tired.
Comment from Hotel Management
Mar. 13, 2024 by The Mercure Team - Newport, Hotel Management
Dear Susan,Thankyou for your kind review, we are glad you had a great stay and found the staff, facilities, breakfast and location good. We hope to see you again in the future.Kind regardsMercure Newport
by A traveller
Posted Feb. 28, 2024 on Hotels
Comment from Hotel Management
Mar. 13, 2024 by The Mercure Team - Newport, Hotel Management
Dear Laura,Thankyou for your review we are glad you had a great stay and hope to see you again in the future.Kind regardsMercure Newport
by A traveller
Posted Feb. 25, 2024 on Hotels
Comment from Hotel Management
Feb. 27, 2024 by The Mercure Team - Newport, Hotel Management
Thankyou for your kind review we are glad you had a great stay and hope to welcome you again.Kind regards
by A traveller
Posted Feb. 24, 2024 on Hotels
Comment from Hotel Management
Feb. 27, 2024 by The Mercure Team - Newport, Hotel Management
Thankyou for your kind review we are glad you had a good stay and hope to see you again soon.Kind regards
by A traveller
Posted Feb. 19, 2024 on Hotels
A nice welcome. Clean room and nice breakfast
Comment from Hotel Management
Feb. 20, 2024 by The Mercure Team - Newport, Hotel Management
Thankyou for your review, we hope to welcome you again in the future.Kind regardsMercure Newport
by A traveller
Posted Feb. 18, 2024 on Hotels
Comment from Hotel Management
Feb. 20, 2024 by The Mercure Team - Newport, Hotel Management
Thankyou for your kind review we hope to welcome you again in the future.Kind regardsMercure Newport
by A traveller
Football weekend
Posted Feb. 18, 2024 on HotelsWe were on the top floor and there was a large damp patch on the ceiling/top of the wall where the paint was dropping off.
The toiletries in the shower had not been replenished, had a job to get any conditioner & Body wash out of the pump dispensers.
Comfortable bed & cans of Coke and water in the fridge was a nice touch
Comment from Hotel Management
Feb. 20, 2024 by The Mercure Team - Newport, Hotel Management
Dear Nicola,Thankyou for your review and feedback. Sorry you had some issues with damp that hasn't happened before and I will pass it on to the maintenance team immediately. I will also pass your other feedback on to the housekeeping team.Kind regardsMercure Newport
by A traveller
Posted Feb. 13, 2024 on Hotels
Comment from Hotel Management
Feb. 17, 2024 by The Mercure Team - Newport, Hotel Management
Dear Tracey,Thankyou for your kind review, we hope to see you again in the futureKind regards
