Note fondée sur 940 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 mars 2024 par guest relations team , Gestion de l’hôtel
Dear Gary Thank you for your feedback Kind RegardsFOH Team
par un voyageur
Publié le 9 mars 2024 sur Hotels
Condescending and sexist customer service manager ruined weekend. Minor issue escalated due to bad management.
Breakfast staff and evening restaurant staff great as always.
Hotel is looking tired. Cob webs in main windows. Focus now seems to be on corporate and spa which means degraded service for others.
Very sad to see standards slipping.
Commentaires de Gestion de l’hôtel
13 mars 2024 par guest relations team , Gestion de l’hôtel
Dear John Thank you for your feedback ,I am sorry that you had a disappointing stay not sure what had happened with your stay but please accept my apologies its also good to hear that restaurant team were great .Kind RegardsFOH Team
par un voyageur
Not worth the price.
Publié le 3 mars 2024 sur HotelsHotel was ok. Room has visible ware and tear, from botched wardrobe repairs to what im guessing is oil marks over the bathroom door. Bathroom leaked when using the shower and front desk acted like we inconvenienced them by saying about the shower on check out.
Massive gap between bed and headboard with was for a double not a king size as pillows would go down the gap.
Very noisy on a Saturday night. You can hear door bang very loudly from 8pm-2/3am and could hear noise from the lobby.
Room is decent size but needs a revamp. Very minimal information in the room.
If you stay for more than one night, the large water glasses get taken away and replaced with tiny glasses. Bathrobes were ok if your were a Small in clothe sizes.
Commentaires de Gestion de l’hôtel
4 mars 2024 par voco St. David's Team, Gestion de l’hôtel
Dear NicolaThank you for your feedback ,I am happy that the hotel was good and will share your feedback with the housekeeping team .Kind regardsFOH Team
par un voyageur
Publié le 27 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 févr. 2024 par guest relations team , Gestion de l’hôtel
Dear RossThank you for your feedback ,Kind regardsFOH Team
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 févr. 2024 par guest relations team , Gestion de l’hôtel
Dear Zara Thank you for your feedback Kind regardsFOH Team
par un voyageur
Publié le 21 févr. 2024 sur Hotels
Disappointed with a service charge for drinks when collected them myself. Can understand if food was ordered with table service..
Commentaires de Gestion de l’hôtel
23 févr. 2024 par guest relations team , Gestion de l’hôtel
Dear Sir/Madam Thank you for your feedback ,I am sorry that you were disappointed with the service charge you are able to decline this if you wish too.Kind RegardsFOH Team
par un voyageur
Great location for a weekend in Cardiff
Publié le 19 févr. 2024 sur HotelsLong family weekend away in Cardiff. Hotel is in a great location - we loved the bay area - lots of bars, cafes, restaurants and shops nearby not to mention some amazing buildings (Millennium centre, the Welsh senate, Pierhead and the little Norwegian Church). The staff were extremely helpful and we even got a free drink in the bar on our first night. Breakfast was plentiful with a lovely view over the bay. We ate dinner in the restaurant on our final night and the food was excellent. Didn't use the spa but the pool was great (along with sauna and massive jacuzzi) and the gym was well equipped. Our only gripe is that our room was like a sauna - the air conditioning seemed to be broken, which we mentioned on our first evening and were given a cooling fan/machine. The thermostat never registered below 23 degrees though no matter what we did and with no other means of ventilation (no windows to open) we were cooking. Other floors had balconies which would have provided some fresh air at least. Would definitely return though - lovely hotel and great location.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par guest relations team , Gestion de l’hôtel
Dear Rebecca Thank you for your feedback I am happy that you enjoyed your stay with us , location , breakfast and spa facilities .Kind RegardsFOH Team
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 févr. 2024 par guest relations team , Gestion de l’hôtel
Dear Shaun Thank you for your feedback ,Kind RegardsFOH Team
par un voyageur
Publié le 19 févr. 2024 sur Expedia
We were greeted by the most friendly staff. The room was enormous and so well decorated. It felt high value. We had a room over looking the bay so the view was beautiful. Staff were very helpful when we needed a taxi booked. Room service was speedy and the food was incredible and well priced for what we got. 3am pizza was an unexpected highlight on the trip. The bathroom was really nice. Everything felt clean. Complimentary tea and coffee in the room was nice and the mini fridge keeping milk and water and cool was a nice addition. Check-in and out were both speedy. Would highly recommend to anyone looking to stay in the area. Will definitely be back.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par guest relations team , Gestion de l’hôtel
Dear Lewis Thank you for your feedback ,I am happy that you enjoyed your stay with us ,Staff , room and check in .kind regardsFOH team
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 mars 2024 par voco St. David's Team, Gestion de l’hôtel
Thank you Sarah for your 5 out of 5 rating. We are glad you had a good time and hope to welcome you back soon.
