Note fondée sur 837 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 mars 2024
Very nice room. Friendly helpful staff. Highly recommended.
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Steve, Thank you for choosing La Quinta Carlsbad and sharing your review. We are so glad you enjoyed your stay and hope to see you again next time travel brings you to the area.
par un voyageur de Phoenix
Publié le 11 mars 2024
The faucet for the tub/shower in our room was running. We could neither turn it off to make the annoying sound stop, nor turn it further on to actually use the shower. There was hair in the tub, too. Gross. No other rooms were available. Maintenance, although called, never came to take a look at it. We could hear the water running even through the closed bathroom door. Very disappointing stay.
Commentaires de Gestion de l’hôtel
14 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Sally, Thank you for taking the time to share your review. We apologize for the issues mentioned during your stay. We were sold out during your stay, and admittedly our maintenance man was very busy. We are sorry that he did not make it to your room to fix the faucet.
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 mars 2024 par Hotel Management, Gestion de l’hôtel
Deat Steven, Thank you for staying with us and taking the time to share your rating!
par un voyageur
Publié le 25 févr. 2024 sur Expedia
There was a lot of road noise all night. When we arrived one of the staff was smoking out front and having a loud phone conversation not a professional image. Also liquor bottle in the planting area at the front door. All the windows needed a wash.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Melody, Thank you for staying with us and taking the time to share your feedback. We apologize for the issues mentioned. We will be sharing your feedback with our team as we strive to always provide hospitable and professional experiences to all our guests.
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Manager was not helpful skipped out when needed for a booking mixup. No hot water will not ever stay here again
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Dixie, We are sorry to hear you did not have a 5/5 experience with us. We know how frustrating it is when something like a hot water heater malfunctions, and we apologize for the inconvenience. We will be sharing your feedback with our team as we are always looking for ways to improve.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Friendly staff. Due to our late (2 a.m.) arrival, we asked for late checkout and was given it without question. The room was clean and bed was comfy.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Lori, Thank you for staying with us and taking the time to mention our friendly staff! We are so glad they were able to accommodate you, and we look forward to seeing you again.
par un voyageur
Amenities not working
Publié le 18 févr. 2024 sur HotelsI booked this stay because the hotel advertises a jacuzzi but it wasn't working. When I tried to cancel with refund, they refused. So I didn't cancel but when I arrived they had my reservation as canceled. So then I had to wait to see if they could reverse the cancellation that I did not make.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Marlyss, We sincerely apologize that the hot tub was out of order during your stay. There are restrictions that make certain booking channels easier to change than others, and we are sorry for the mix-up. We hope to see you again for the opportunity to provide you with a 10/10 experience.
par un voyageur
Publié le 16 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Manuel, Thank you for staying with us and taking the time to share your rating.
par un voyageur
Grumpy staff
Publié le 16 févr. 2024 sur HotelsRoom was very good, clean and comfortable. Front desk staff was MIA each time I went. Long wait times until they returned.
Breakfast staff was grumpy and nasty. No sense of customer relations.
Good room but I will not staff again.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Anonymous, Thank you for taking the time to share your experience. We sincerely apologize for the unpleasant interactions during your stay. We aim to provide excellent hospitality to all our guests, and your feedback will be shared with our team for improvement.
par un voyageur
Publié le 9 févr. 2024 sur Hotels
Good one night stay
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Kenneth, Thank you for staying with us and taking the time to share your review!
