Ratings based on 365 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 13, 2023 on Expedia
by A traveller
Posted Oct. 8, 2023 on Hotels
Room was pretty clean but very musty smelling. Steps and hallways in some area could have been cleaner. Staff did not appear to be happy working there. Park itself was beautiful.
Comment from Hotel Management
Oct. 22, 2023 by Robin, Hotel Management
Thank you so much for your comments. I will share this information with the staff and we will do better. We do appreciate your business and hope you will visit us again. Have a great day!!
by A traveller
Posted Oct. 1, 2023 on Expedia
by A traveller
Posted Sep. 24, 2023 on Expedia
Amazing property and beautiful views! My only complaint would be we were put in a room near a group of mid 70s-late 80s group of women. We couldn’t take a step to the right without there being a complaint on us about noise. We’d been gone all day, get to the room, turn on the tv and eat (no one was talking because we were just exhausted from the day) and boom phone rings about our room being too “noisy” fortunately the young lady at the desk understood exactly what was really going on.
Comment from Hotel Management
Sep. 25, 2023 by Robin, Hotel Management
Good Morning Miranda,Thank you for choosing General Butler. We do appreciate your business and your comments. Normally, we would have been able to give you a more private room but we were sold out due to having a group of women here for a sewing seminar. When booking in the future let us know if you need a more private area and we will be glad to help you with that. We also have cabins if that would be of interest to you in the future. Again, Thank you for staying with us. Have a great day!! Robin/FrDeskSup
by A traveller
Old but clean
Posted Sep. 21, 2023 on HotelsThe room was old. There was no view. It was clean but needed to be updated.
Comment from Hotel Management
Sep. 25, 2023 by Robin, Hotel Management
Hi Rebecca,Thank you for your comments. We are in the process of updating the rooms. It's taking us a little longer than we anticipated. With our rooms there are a couple of different views. You can always request a wooded view, a valley view or overlooking the pool. We do try our best to accomodate your request. Again, thank you for staying with us and for your comments. Have a great day!! Robin/Fr.DeskSup.
by A traveller
Posted Sep. 14, 2023 on Hotels
by A traveller
Superb overnight visit--would definitely repeat
Posted Sep. 13, 2023 on HotelsWonderful overnight stay! Such a peaceful, beautiful park to visit--sorry we weren't staying longer. Room was so nice and clean--very big with an individual balcony. Breakfast was just incredible--a hot buffet with all the goodies plus a fruit and yogurt bar and cereal too. Real restaurant quality. The lodge main room windows overlook quite a view and are fantastic to see--looks like a chapel with wood beams. Definitely would visit again!
Comment from Hotel Management
Sep. 25, 2023 by Robin, Hotel Management
Thank you so much for your kind comments. We appreciate hearing from you. The view from our lodge is spectacular!!! We look forward to seeing you again!! Have a wonderful day!! :) Robin/Fr. Desk Sup
by A traveller
Posted Sep. 13, 2023 on Expedia
by A traveller
Posted Sep. 9, 2023 on Expedia
by A traveller
Posted Sep. 4, 2023 on Hotels
