Ratings based on 126 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from AUBREY
Posted May 6, 2024
Decameron "Resorts" nit vwry happt for the prices, but the same Resort Baru Decameron Resort super ckean and nixe unfortunate the long road to get there far as two or more hours from airport to Baru Island Decameron
Comment from Hotel Management
May 7, 2024 by Hotel Decameron Cartagena , Hotel Management
Dear guest,Receive a cordial and warm greeting from Hotel Decameron Cartagena.We appreciate you taking the time to rate your stay, your opinion is very valuable to us as we strive to improve in each area.We take your observations into account and remember that we will always be waiting for you with open arms to continue providing you with the best vacations when you visit the city of Cartagena again. With much appreciation,Miguel Perez P.General manager Hotel Decameron Cartagena
by A traveller
Posted Dec. 4, 2023 on Expedia
Comment from Hotel Management
Jan. 20, 2024 by Hotel Decameron Cartagena , Hotel Management
Estimad@ HúespedLe agradecemos que haya dedicado tiempo para proporcionarnos una valoración de su estancia, su opinión es muy valiosa para nosotros, a medida que nos esforzamos por mejorar en cada una de las áreas. Ofrecemos nuestras sinceras disculpas por el punto negativo, lamentamos su insatisfacción y reconocemos nuestro deber de realizar las gestiones necesarias para evitar otra circunstancia similar. Por lo tanto, estaremos adelantando las soluciones para corregir este tipo de molestias. Recuerde que siempre estaremos esperándolo con los brazos abiertos para seguir brindándole las mejores vacaciones cuando visite de nuevo la ciudad de Cartagena. Con mucho aprecio,Miguel Perez PerezGerencia general Hotel Decameron Cartagena
by A traveller from Lauderhill
Posted Nov. 21, 2023 on Expedia
Property had roof leaks all over
Comment from Hotel Management
Jan. 20, 2024 by Hotel Decameron Cartagena , Hotel Management
Estimad@ HúespedLe agradecemos que haya dedicado tiempo para proporcionarnos una valoración de su estancia, su opinión es muy valiosa para nosotros, a medida que nos esforzamos por mejorar en cada una de las áreas. Ofrecemos nuestras sinceras disculpas por el punto negativo, lamentamos su insatisfacción y reconocemos nuestro deber de realizar las gestiones necesarias para evitar otra circunstancia similar. Por lo tanto, estaremos adelantando las soluciones para corregir este tipo de molestias. Recuerde que siempre estaremos esperándolo con los brazos abiertos para seguir brindándole las mejores vacaciones cuando visite de nuevo la ciudad de Cartagena. Con mucho aprecio,Miguel Perez PerezGerencia general Hotel Decameron Cartagena
by A traveller
Posted Sep. 11, 2023 on Expedia
Comment from Hotel Management
Sep. 12, 2023 by Hotel Decameron Cartagena, Hotel Management
Estimad@ huésped, reciba un cordial saludo,En primer lugar, nos gustaría agradecerle por dedicar tiempo en compartir con nosotros valoración de su experiencia en nuestro hotel.Lamentamos que su experiencia no haya sido satisfactoria y nos disculpamos sinceramente por las molestias causadas a usted. Esperamos nos de la oportunidad de contar nuevamente con su presencia en nuestro hotel y nos aseguraremos de que nos traiga mejores recuerdos de su visita con nosotros.Con mucho aprecio,Patricia Olivo ValestGerencia general Hotel Decameron Cartagena
by A traveller
Posted Aug. 29, 2023 on Expedia
No recomendado
Comment from Hotel Management
Sep. 5, 2023 by Hotel Decameron Cartagena, Hotel Management
Estimad@ huésped, reciba un cordial saludo,En primer lugar, nos gustaría agradecerle por dedicar tiempo en compartir con nosotros valoración de su experiencia en nuestro hotel.Lamentamos que su experiencia no haya sido satisfactoria y nos disculpamos sinceramente por las molestias causadas a usted. Esperamos nos de la oportunidad de contar nuevamente con su presencia en nuestro hotel y nos aseguraremos de que nos traiga mejores recuerdos de su visita con nosotros.Con mucho aprecio,Patricia Olivo ValestGerencia general Hotel Decameron Cartagena
by A traveller
Posted Aug. 7, 2023 on Expedia
Didn’t like it stay first night move out first thing in the morning I need refund please
Comment from Hotel Management
Sep. 5, 2023 by Hotel Decameron Cartagena , Hotel Management
Dear guest, receive a cordial greeting,First of all, we would like to thank you for taking the time to share with us your experience in our hotel.Regarding the refund request, we invite you to make your request through our web page ( complaints and requests section) located at the bottom of the page. Kind regards,Patricia Olivo V.General Manager Hotel Decameron Cartagena
by A traveller
Posted Jul. 28, 2023 on Expedia
Terrible Food.
Comment from Hotel Management
Jul. 29, 2023 by Hotel Decameron Cartagena, Hotel Management
Estimad@ huésped, reciba un cordial saludo,En primer lugar, nos gustaría agradecerle por dedicar tiempo en compartir con nosotros su experiencia en nuestro hotel.Lamentamos que su experiencia no haya sido satisfactoria y agradecemos el aspecto en el que debemos mejorar en nuestro departamento de Alimentos y Bebidas.Estaremos abordando el asunto y estaremos tomando todas las medidas correctivas para evitar la recurrencia. Esperamos poder contar con el honor de volver a recibirlos en nuestro hotel para brindarles nuestro estándar de servicio. Con mucho aprecio,Patricia Olivo ValestGerencia general Hotel Decameron Cartagena
by A traveller
Posted Jul. 15, 2023 on Expedia
Very good
Comment from Hotel Management
Jul. 29, 2023 by HOTEL DECAMERON CARTAGENA, Hotel Management
Estimad@ Huésped, Muchísimas gracias por su maravilloso comentario, es grato para nosotros conocer que sus vacaciones fueron placenteras. Esperamos poder contar con el honor de volver a recibirlos en nuestro hotel para brindarles nuestro estándar de servicio. Con mucho aprecio,Patricia Olivo V.Gerencia general Hotel Decameron Cartagena
by A traveller
Posted Jul. 5, 2023 on Expedia
They didn't let us check in until 6:30pm, room wasn't clean, food wasn't good, there was not a big variety of food or drinks. it wasn't worth it to pay all inclusive. I am never going back
Comment from Hotel Management
Jul. 28, 2023 by Hotel Decameron Cartagena, Hotel Management
Dear guest, receive a cordial greeting,First of all, we would like to thank you for taking the time to share with us your experience in our hotel.We are sorry that your experience has not been satisfactory and we appreciate the aspects in which we need to improve, we sincerely apologize for the inconvenience caused to you.We will be addressing the matter with each appropriate department and will be taking all corrective measures to prevent recurrence.We hope to have the honor of welcoming you back to our hotel to provide you with our standard of service.With much appreciation,Patricia Olivo ValestGeneral manager Hotel Decameron Cartagena
by A traveller
Posted Jun. 5, 2023 on Expedia
We were in this place 11 years ago and the place was great... Now is horrible... Service was ok, but the place is super old...AC did not work properly. smells bad, the water in the shower didn't drain. The bartenders at the lobby bar, horrible super rude even that I am a good tipper. Some of the staff at the front desk Rude and don't know what they are doing I had to wait for Luis to help me, it was the only nice one. MAIN there is NO beach at front is under construction.
Comment from Hotel Management
Jun. 21, 2023 by Hotel Decameron Cartagena, Hotel Management
Dear guest,We appreciate that you have taken the time to write us your review and let us know your opinion, for Decameron Hotels this space is of great help, since it gives us the opportunity to know the successes and the aspects to improve to be better in the service every day. We sincerely apologize for the inconvenience caused to you. We have addressed the matter with the appropriate department and will take all corrective measures to prevent recurrence. We hope you come back soon; it would be a pleasure to welcome you to our hotel again.Kind regards,Patricia Olivo V.General Manager Hotel Decameron Cartagena
