Ratings based on 822 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 27, 2024 on Expedia
The property had many cats and dogs in all areas specifically eating areas. So if you are allergic or don’t like to eat with cats and dogs, not a good place to stay.
The property is also a distance from the town so it is isolated if you want some peace and calm.
Comment from Hotel Management
Feb. 28, 2024 by Manzanillo, Hotel Management
Dear Mrs. Lyz,Thank you for sharing your experience with us, we would like to inform you that the procedures were reviewed with the area involved and corrective measures were implemented that allow us to guarantee compliance with our standards.We hope to have the opportunity to serve you again and offer you the warm treatment that characterizes us.Receive a cordial greeting,Roberto Carlos Castello BenedettiGeneral ManagerESTELAR Playa Manzanillo Hotel
by A traveller
Posted Feb. 25, 2024 on Hotels
Comment from Hotel Management
Feb. 28, 2024 by Manzanillo, Hotel Management
Dear guest,Thank you for taking the time to share your experience with us.Come back soon.Regards,
by A traveller
Posted Feb. 20, 2024 on Expedia
Everything about this property was amazing , beautiful facilities, its cleanliness the staff very polite and accommodating . The choices in dining. An experience not to forget
Comment from Hotel Management
Feb. 20, 2024 by Manzanillo, Hotel Management
Dear Mr. Eddie,It is a pleasure for us to receive your rating and comments; knowing that we met your expectations is a source of pride and satisfaction.It will be a pleasure to have you back soon.Best regards,Roberto Carlos Castello BenedettiGeneral ManagerESTELAR Playa Manzanillo Hotel
by A traveller
Posted Feb. 14, 2024 on Expedia
Comment from Hotel Management
Feb. 15, 2024 by Manzanillo, Hotel Management
Estimado huésped, Recibimos con orgullo y satisfacción su calificación.Cordial saludo,Roberto Carlos Castello BenedettiGerente General Hotel ESTELAR Playa Manzanillo
by A traveller from East Boston
Posted Feb. 3, 2024 on Expedia
Place looked like the pictures. I was disappointed when I didn’t find a swim up bar as it was said on the listings. Other than our stay was pleasant
Comment from Hotel Management
Feb. 6, 2024 by Manzanillo, Hotel Management
Dear Mrs. MelanieShe receives a cordial greeting.We know that it is of utmost importance to meet the expectations of our visitors regarding the services they expect to receive from the hotel. To achieve this goal, it is essential that our guests understand our operations and service portfolio. In our all-inclusive plan, the offer is based on providing adequate comfort and recreation to our passengers, framed in a defined standard in which we offer various options to enjoy and satisfy the tastes of our clients, in a cost-benefit relationship that we consider It is more than convenient.Sincerely,Roberto Carlos Castello BenedettiGeneral ManagerESTELAR Playa Manzanillo Hotel
by A traveller
Posted Jan. 20, 2024 on Expedia
Clean. Good service. Mediocre food. Limited all-inclusive. Some goodies had to be purchased.
Too much on the q codes. Reserve this, reserve that.
Too beholden to check-in and check-out hours.
I.e. arrive early, have to pay for food.
Comment from Hotel Management
Jan. 23, 2024 by Manzanillo, Hotel Management
Dear guest,We understand that there were a series of fortuitous circumstances that led you to generate a negative perception of the hotel and we regret that during your stay you experienced unpleasant moments. We would like to inform you that the procedures were reviewed with the area involved to prevent this type of disagreement. is generated, with the highest priority being that the satisfaction of our clients is maintained in all the properties we operate.Best regards,Alexander Nova BonillaGeneral ManagerESTELAR Playa Manzanillo Hotel
by A traveller
Posted Jan. 1, 2024 on Expedia
Comment from Hotel Management
Jan. 23, 2024 by Manzanillo, Hotel Management
Estimado huesped, Recibimos con orgullo y satisfacción su calificación.Cordial saludo,Alexander Nova BonillaGerente General Hotel ESTELAR Playa Manzanillo
by A traveller
Posted Dec. 22, 2023 on Expedia
Comment from Hotel Management
Dec. 26, 2023 by Hotel Estelar Playa Manzanillo, Hotel Management
Respetada Sra. Paola Andrea Torres, siempre será un placer saludarle, Lamentamos, que esta vez su estadía no fuera lo esperado, pero estoy seguro que por una razón fuera de nuestro alcance fue lo sucedido, en Estelar Playa Manzanillo, siempre nos esforzaremos para que la estadía de cada uno de nuestros huéspedes sea la mejor experiencia.
by A traveller
Posted Dec. 10, 2023 on Expedia
This hotel falls very short on the things they promise. We were given 1 towel each for our entire stay. Very basic necessities such as toilet paper would run out and not be refilled. Pool towels are given sparingly and amenities were not there. We would come back to a “clean” room and there would still be sand everywhere, along with our garbage and dirty towels that were not changed. The hotel restaurant refused to accommodate us because we were 10 minutes late saying they were now seating 8pm reservations (at 7:10pm). There is only one bar that is open all the time on the property and it is far from the rooms. Everything is practically self serve, if you want a drink of water at night you will have to go outside to get it yourself. Half of the beach - you have to pay more to sit there. The food did not live up to the standards I had, it was barely edible (cheap cuts of meat, small servings, no variety). I am not sure what is “all inclusive” about his because even things like snacks (that they advertise are available after 10pm) and coffee (in COLOMBIA) were not available on more than one occasion. The food and ambiance is much better in the actual city of Cartagena (this hotel is about 20 min outside the city) - I would not stay here again. Way too much money for the things they promise and don’t fulfill. We really just slept here because of how disappointed we were- and even that was a mission because of very loud neighbors despite the hotel having NOTHING to do after 10pm.
Comment from Hotel Management
Dec. 17, 2023 by Manzanillo, Hotel Management
Dear Mr. John, In advance, receive a cordial greeting from Hotel Estelar Playa Manzanillo.We thank you for letting us know your observations regarding the circumstances presented during your last stay; about which we are implementing actions together with the Hotel to prevent this type of disagreement from being generated, with the highest priority being that the satisfaction of our clients is maintained in all the properties we operate, for which we regret this situation and present our apologies if any of the members of our work team did not act diligently at those times.We reiterate our thanks because you allow us to take the corrective measures and we hope to serve you again at the ESTELAR Playa Manzanillo Hotel.Sincerely,Carlos Abuchaibe InsignaresGeneral ManagerESTELAR Playa Manzanillo Hotel
by A traveller from HARRISBURG
Posted Dec. 10, 2023 on Expedia
Pros: food was great and they do a fantastic job at encouraging guests to not waste food. Pet-friendly (even with strays). The staff was friendly and accommodating. We were allowed an early check-in -- it took 3 hours -- but we were grateful for allowing us to enter the room early. They also tried their best to accommodate a late checkout but they were fully booked and we could see how busy the hotel was. They also provide a shuttle service to town free of charge which was very helpful.
Cons: There is nothing to do outside the hotel area. The Entertainment team and activities lacked creativity and budget.
Comment from Hotel Management
Dec. 17, 2023 by Manzanillo, Hotel Management
Dear guest,Receive a cordial greeting from the work team at Hotel Estelar Playa Manzanillo.We appreciate your rating and comments as an opportunity for improvement.We hope you give us the opportunity to have you back home and provide you with the warm service that characterizes us.Sincerely,Carlos Abuchaibe InsignaresGeneral ManagerESTELAR Playa Manzanillo Hotel
