Note fondée sur 317 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de CUMMING
Publié le 25 mai 2024
Easy check in
Commentaires de Gestion de l’hôtel
25 mai 2024 par Carrie Fueston Assistant Manager, Gestion de l’hôtel
Thanks so much for telling us about your stay! I’m glad you enjoyed being here with us! We lookforward to seeing you next time you are in Emerson!-Carrie FuestonAssistant Manager
par un voyageur de Birmingham
Publié le 7 avr. 2024
Travelocity booked me in a room that didn’t exist.
The listed room was a double king. This property doesn’t have a double king and Travelocity had been told this repeatedly according to the hotel.
So, instead of two beds I had to share a bed with my 15 year old teenage son.
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Carrie Fueston -Assistant Manager, Gestion de l’hôtel
Thank you for your feedback. I am sorry to hear that the room type you booked was not offered at our property. I will be personally looking into this matter. My hope is to get this fixed so that no other guest has the same experience. We appreciate your business and hope that this does not deter you from choosing to stay with us in the future.
par un voyageur
Publié le 4 mars 2024 sur Hotels
Felt like I was at a nascar race. Trucks were so loud inside the bedroom all throughout the night. Also the air conditioner made a horrible loud noise constantly.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Carrie Fueston -Assistant Manager, Gestion de l’hôtel
Thank you for your honest feedback! Guest satisfaction is our top priority and I'm sorry to hear we didn’t meet your expectations. I have read your concerns and have shared them with the entire team. Guest reviews are a huge part of how we train our employees. Rest assured knowing that, just by giving your feedback, you are playing a huge role in making our hotel one of the friendliest and cleanest spots in town!
par un voyageur
Publié le 3 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 mars 2024 par Carrie Fueston -Assistant Manager, Gestion de l’hôtel
Thank you for your honest feedback! Guest satisfaction is our top priority. Please feel free to reach out to us regarding any concerns you may have, or any idea you have to help us get to that 10/10 rating. We are always here to listen, and will also always be open to constructive criticism!
par un voyageur
Publié le 2 mars 2024 sur Expedia
Very convenient to food and lakepoint.
Commentaires de Gestion de l’hôtel
3 mars 2024 par Carrie Fueston Assistant Manager, Gestion de l’hôtel
Thanks so much for telling us about your stay! I’m glad you enjoyed being here with us! We look forward to seeing you next time you are in Emerson!-Carrie FuestonAssistant Manager
par un voyageur
Publié le 1 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 mars 2024 par Carrie Fueston Assistant Manager, Gestion de l’hôtel
Thanks so much for the great review score! Guest satisfaction is our top priority and I'm glad to see you had a great experience. I can say, on behalf of our entire team, that we hope your next visit is as excellent as the last!-Carrie FuestonAssistant Manager
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Carrie Fueston -Assistant Manager, Gestion de l’hôtel
Thanks so much for the great review score! Guest satisfaction is our top priority and I'm glad to see you had a great experience. I can say, on behalf of our entire team, that we hope your next visit is as excellent as the last!
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Carrie Fueston -Assistant Manager, Gestion de l’hôtel
Thanks for the great review score! We couldn’t be more excited to see you had a great stay!
par un voyageur de whitehouse
Publié le 23 févr. 2024 sur Expedia
This hotel is so clean and offers everything we needed after a long day on the road! There’s a great pool, exercise room, and nice dining room for breakfast. The reception staff, Presley, was so nice and welcoming! I’d def stay here again!
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Carrie Fueston Assistant Manager, Gestion de l’hôtel
Thank you so much for your wonderful feedback! Guest satisfaction is our top priority and I'mglad to see you had a great experience. I have shared this review with the entire staff here. It isreally great to see our hard work pay off! We look forward to seeing you next time!-Carrie FuestonAssistant Manager
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Carrie Fueston Assistant Manager, Gestion de l’hôtel
Thanks so much for the great review score! Guest satisfaction is our top priority and I'm glad tosee you had a great experience. I can say, on behalf of our entire team, that we hope your nextvisit is as excellent as the last!-Carrie FuestonAssistant Manager
