Note fondée sur 198 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,0 Service et personnel
2,7 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de PITTSBURGH
Publié le 17 mai 2024
par un voyageur
Publié le 4 mars 2024 sur Expedia
It smelled like smoke.
par un voyageur
Publié le 22 févr. 2024 sur Expedia
par un voyageur
Awful
Publié le 17 févr. 2024 sur HotelsNo blankets on the bed Had to go get them. Nit a trash can in the room any where, and the water wasn’t warm enough to take a shower. We will never stay there again. Oh the bed frame squeaked loud if you just twitched and I’m a small person.
par un voyageur
Publié le 15 nov. 2023 sur Expedia
par un voyageur
Publié le 5 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
6 nov. 2023 par Ndidi, Gestion de l’hôtel
Dear Jesus,I am sorry your stay didnt go as planned. We use these reviews to strive for better. Hopefully you will book with us in the future and give us another chance to prove you with great customer service.
par un voyageur
Publié le 26 oct. 2023 sur Expedia
This non-smoking hotel smells like smoke, in the hallways and in my room.
The clerk is one of the rudest people I’ve ever encountered. She doesn’t below in any customer facing position.
The clerk and this smokey hotel give Expedia and WoodSpring a bad name.
Commentaires de Gestion de l’hôtel
26 oct. 2023 par Ndidi, Gestion de l’hôtel
On behalf of our entire team I would like to apologize about your experience. We will use this as an opportunity to improve. Hopefully you'll give us another chance in the future to provide excellent customer service.
par un voyageur
Publié le 23 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
24 oct. 2023 par Ndidi, Gestion de l’hôtel
Dear Stephanie, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Champaign near University. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,General ManagerWoodSpring Suites Champaign near University
par un voyageur
Publié le 22 oct. 2023 sur Hotels
par un voyageur
Publié le 10 oct. 2023 sur Hotels
Customer service was horrible, hots kept hanging up in my face I was not able to check in
Commentaires de Gestion de l’hôtel
11 oct. 2023 par Ndidi, Gestion de l’hôtel
Hello,I would like to formally apologize to you for your experience with us at woodspring suites. I'm not sure if this was the exact issue but we did experience phone issues and internet issues last night. If there's anything I can do for you please call the hotel back and ask to speak with "Dee" the manager. I would like to make this up to you for the inconvenience of not being able to check in.
