Note fondée sur 710 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 mai 2024
Thought it had a breakfast buffet like most hotels got a bill for 41 dollars for a BS breakfast the charge was in small plaque where could not be seen 41 $ for breakfast 😢
Commentaires de Gestion de l’hôtel
28 mai 2024 par Customer Care Team, Gestion de l’hôtel
Hello Michael, Thank you for sharing your feedback! We are committed to guest satisfaction and take your concerns seriously. We are sorry to hear you felt the breakfast served at our on-site restaurant was unworthy of the price you paid. We strive to ensure you experience the best value for your money, and we assure you that we have taken your feedback on board to share with the appropriate department for review and consideration. We apologize for any misunderstanding that occurred regarding the breakfast charge. We always aim to provide clear information to avoid confusion, and we regret any disappointment you experienced in this instance. Your feedback is valuable and will help us address any improvement areas in our communication. We hope to have another opportunity to delight you and exceed your expectations with a more enjoyable dining experience. Thanks again for allowing our team to serve you.Warm regards,DoubleTree by Hilton Hotel Charlotte AirportGuest Experience Team
par un voyageur
Publié le 27 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
par un voyageur de Buderim
Publié le 25 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 24 févr. 2024 sur Expedia
The
par un voyageur
Publié le 21 févr. 2024 sur Expedia
They have a mild issue with bugs. The first night I had to kill a roach in the shower and I almost cancelled the booking but decided against it, it might’ve been a one off because I didn’t see another one, however it’s not something you’d expect from a DoubleTree. The rooms were a bit run down. The location is good and the staff was good.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Ideal for stop over.
par un voyageur
Two star hotel with four star rating
Publié le 10 févr. 2024 sur HotelsHow did they get a two star hotel rated as four? The rooms are dingy and grimy. I asked to move rooms due to urine on the bathroom floor, but the desk said the hotel was full. Hilton.com, Hilton’s phone number and hotels.com all said there were more rooms. This hotel is old and disgusting.
par un voyageur
Publié le 10 févr. 2024 sur Hotels
par un voyageur
Publié le 9 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
par un voyageur
Bit of a mixed bag service wise.
Publié le 22 janv. 2024 sur HotelsThis review is a tale of 2 halves - the night we checked in the person on the check-in desk was pretty unhelpful, and there was only one person running both the bar and waiting on the restaurant - he had a pretty bad attitude and clearly didn't want to be there - would ignore requests from those at tables and clearly was not having a good day - even told a customer who had just sat at a table to move to a table closer to him so he didn't have to walk so far! Next day the morning staff could not have been more helpful - happy to help in any way they could and the shuttle bus driver who was not busy offered to take us to our meeting 2 miles away free of charge. All in all a mixed bag.
