Note fondée sur 372 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,7 Service et personnel
4,0 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 avr. 2024
Commentaires de Gestion de l’hôtel
10 mai 2024 par Guest Relations, Gestion de l’hôtel
Thank you for rating us!!!
par un voyageur
Publié le 24 mars 2024
Place felt safe and comfortable. Short shuttle ride to the airport.
Commentaires de Gestion de l’hôtel
25 mars 2024 par Microtel Inn By Wyndham Charlotte Airport, Gestion de l’hôtel
Thank you for your review! We're delighted to hear that you felt safe and comfortable during your stay. We strive to create a welcoming and secure environment for all our guests.We're also happy to know that our airport shuttle service was convenient for you. Having easy access to transportation is an important amenity for many travelers.Thank you for choosing our hotel, and we hope to welcome you back again soon!
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Front desk couldn’t check me in at first because of a technical glitch between them and Expedia. They weren’t going to honor the price or the reservation but eventually did. Temperature control didn’t work in the room. Shuttle was late for the airport in the morning
Commentaires de Gestion de l’hôtel
7 mars 2024 par Microtel Inn By Wyndham Charlotte Airport, Gestion de l’hôtel
Thank you for taking the time to share your recent experience. We sincerely apologize for the inconvenience you encountered due to the technical glitch with Expedia, the temperature control issue in your room, and the late airport shuttle.We understand your frustration with the check-in process and the initial refusal to honor your reservation and price. While technical issues can occur, there is no excuse for not promptly finding a solution. We deeply apologize that this caused you stress and wasted your time. We are taking steps to improve our communication and problem-solving procedures to ensure such situations are handled efficiently and with greater empathy in the future.We're also sorry to hear that the temperature control in your room wasn't functioning properly. This is unacceptable and falls short of the comfortable environment we strive to provide. We will investigate this issue with our maintenance team to prevent similar occurrences.Finally, we apologize for the airport shuttle's delay. Timeliness is crucial, and any deviation from our scheduled pick-up times can significantly impact our guests' travel plans. We will address this issue with the shuttle service provider to ensure they adhere to our agreed-upon schedule.We hope you'll consider giving us another chance in the future
par un voyageur
Very nice stay
Publié le 28 févr. 2024 sur HotelsLate check in was a breeze,desk clerk was wonderful. Came in on a late flight and was surprised to find a pantry for a quick meal ☺️
Commentaires de Gestion de l’hôtel
6 mars 2024 par Microtel Inn By Wyndham Charlotte Airport, Gestion de l’hôtel
Thank you for taking the time to write a review and share your positive experience! We're thrilled to hear that the late check-in process was smooth and our desk clerk was wonderful. We aim to make late arrivals as easy and welcoming as possible, and your feedback lets us know we're on the right track.We're also delighted to hear you found the pantry convenient for a quick meal after your late flight. We believe in offering thoughtful amenities that enhance our guests' experience, and it's fantastic that you found it helpful.Thank you again for choosing our hotel and for your kind words. We hope to welcome you back soon!
par un voyageur
Publié le 28 févr. 2024
Commentaires de Gestion de l’hôtel
6 mars 2024 par Microtel Inn By Wyndham Charlotte Airport, Gestion de l’hôtel
Thank you for rating us!!!
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Hotel was very clean staff was very professional and nice, will definitely book again
Commentaires de Gestion de l’hôtel
6 mars 2024 par Microtel Inn By Wyndham Charlotte Airport, Gestion de l’hôtel
Thank you for taking the time to leave a fantastic review! We're thrilled to hear that you found our hotel clean and our staff to be professional and friendly. We take pride in providing a welcoming and comfortable environment for all our guests, and your feedback lets us know we're achieving that.Knowing that our staff's professionalism and kindness contributed to your positive experience is especially rewarding. We'll be sure to share your kind words with the team.We're delighted to hear you plan to book with us again! We strive to consistently offer clean facilities and exceptional service, and we look forward to welcoming you back soon.
par un voyageur
3rd time's the charm
Publié le 25 févr. 2024 sur HotelsThe hotel was decent for the price paid. It was an older property and it could stand some upgrades. The first room we were given had a huge crack in the window. The second room we were given smelled like cigarette smoke. The third room was clean and smoke free, but there was food left in the fridge from previous guests. Patrick was really accommodating and had excellent customer service. It was fine for one night. I'd probably choose another hotel chain next time.
Commentaires de Gestion de l’hôtel
6 mars 2024 par Microtel Inn By Wyndham Charlotte Airport, Gestion de l’hôtel
Thank you for your honest review. We sincerely apologize for the inconvenience you experienced during your stay. It's clear we fell short of delivering the comfortable and clean environment we strive for.We understand your frustration with being placed in multiple rooms before finding a suitable one. The crack in the window and the lingering cigarette smoke are unacceptable, and we will investigate these issues thoroughly to prevent them from happening again. We're also taking steps to ensure our housekeeping procedures are even more rigorous to avoid leftover food in the fridge.We're incredibly grateful for your kind words about Patrick and his excellent customer service. It's fantastic that he was able to assist you during your stay.We acknowledge your feedback about the hotel needing upgrades. We are constantly evaluating ways to improve our property, and your comments will be valuable in guiding our future efforts.While we understand you might choose another hotel next time, we hope you'll consider giving us another chance in the future. We're committed to continuous improvement, and your feedback is instrumental in helping us achieve that.Please don't hesitate to reach out to us directly if you're considering staying with us again.
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Clean and staff was always nice
Commentaires de Gestion de l’hôtel
6 mars 2024 par Microtel Inn By Wyndham Charlotte Airport, Gestion de l’hôtel
Thank you for taking the time to leave a review! We're delighted to hear that you enjoyed our clean facilities and found our staff to be friendly and helpful. We appreciate you acknowledging both aspects of your stay, as it means a lot to both our housekeeping and service teams.We strive to provide a welcoming and clean environment for all our guests, and your feedback lets us know we're achieving that. We also take pride in our staff's dedication to providing excellent service, and we'll be sure to share your kind words with the team.Thank you again for choosing our hotel, and we hope to welcome you back soon!
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Guest relations , Gestion de l’hôtel
Thank you for rating us!!!
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 mars 2024 par Microtel Inn By Wyndham Charlotte Airport, Gestion de l’hôtel
Thank you rating us i am so sorry that your stay was not as good as you thought please give us another chance to make it better for you.
