Note fondée sur 609 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 févr. 2024 sur Expedia
Property has poor bedding and mattresses. Not true king size more similar to full size beds. False advertisement on bed size and comfort.
par un voyageur
Publié le 30 janv. 2024 sur Hotels
par un voyageur
Publié le 8 déc. 2023 sur Expedia
The property was good customer service was kind and friendly and the room was great
par un voyageur
Publié le 18 août 2023 sur Expedia
This hotel had a 2 burner eye in the counter but no pots or pans or any kitchen utensils. When I went to ask of more towels I was told I needed to go back to my room and get my dirty towels and bring them to front desk to exchange them. Kinda shady area with people always walking around outside at night and yelling. People in room above me sounded like they were in a band with stomping. Hotel said they were non smoking but my room smelled like tabacco and the smell of marajauana was in the hall. Was told to call a 1800 number for password to wifi but never get anyone on the line to get passcode.
Commentaires de Gestion de l’hôtel
23 août 2023 par Assistant Manager, Gestion de l’hôtel
Good afternoon,We apologize for your poor experience with us. Although we do not provide cookware; you should have been given clearer instructions on how to obtain the Wifi password from the front desk staff. While not everyone follows our non smoking we are charging 250 to all guests caught. We strive to improve our property with every guest and hope one day you will try our property again. Until then, have a lovely day!
par un voyageur
Publié le 19 juill. 2023 sur Expedia
Bad things: No Fresh air inside the room and you cannot open the window. The elevator smells bad all the time and you smell like you drive an old car and oil leaks from the engine. They need to wash the carpet in all corridors.
The smoke dedicator alarm inside the room started once I turned on the heater. Something was burning for 10 seconds.
Good things: The location is amazing, the room was clean, and the price was good.
The property is not for people with lung issue or babies.
Commentaires de Gestion de l’hôtel
20 juill. 2023 par Brittney Assistant General Manager, Gestion de l’hôtel
Good afternoon,We are glad you enjoyed the low prices here. Our rooms were not prepped to run the heat in July, and for safety measures none of the property windows open. We are doing our best to shampoo the carpets weekly and vacuum them daily. We hope you stay at our convenient location again.Thank you for choosing Uptown Suites
par un voyageur
I want my refund
Publié le 2 juill. 2023 sur HotelsI was shown two rooms. The first looked like there was blood on the floor and a flea jumped on me while I was in the room. The 2nd, the floors where slippery and the bathroom hardware was off the wall and sitting on the vanity. Both rooms were damp with humidity. I cancelled my stay and was told that the manager would refund me the next day. This was on the 13th of June and I am still waiting for my refund of $627. I have stopped in once and the manager wasn’t there and have called twice. I spoke to the asst manager and the other time I was just told to call back.
par un voyageur
Publié le 20 juin 2023 sur Expedia
No kitchenware to utilize the full kitchenette as advertised.
Commentaires de Gestion de l’hôtel
21 juin 2023 par Marco Phifer General Manager, Gestion de l’hôtel
Good morning,Thanks for taking the time to submit a review. I agree that we should have kitchenware to utilize the kitchenette. I am working to kitchenware at my property and in the meantime, I'm working with our marketing team to have this included on our web page that currently we do not offer kitchenware. Comments such as yours help me drive this point. Again, I appreciate you taking the time to submit. It is my hope that we see you again during your travels. Marco PhiferGeneral Manager
par un voyageur
Publié le 1 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
21 juin 2023 par Marco Phifer General Manager, Gestion de l’hôtel
Good day and thanks for taking the time to submit your review. We are always looking to improve our property and get better. We hope to see you again in your travels.Thanks
par un voyageur
Publié le 24 avr. 2023 sur Expedia
Staff do not care about guests! I had No clean towels, there was No soap in the bathroom. I was there for 3 nights and staff refused to give me cleaned towels. We were woken up at 7 am to have the AC unit cleaned! No respect for privacy.
Commentaires de Gestion de l’hôtel
24 avr. 2023 par Marco Phifer General Manager, Gestion de l’hôtel
Good afternoon,First thing, let me apologize for your stay not being up to par. We do have a policy that if you bring down your dirty linen/towels, we will provide you with a fresh set. I wish this was brought to my attention so that I could took care of this. Just know moving forward, issues like these will not occur. I look forward to hosting you on your next visit to the area given the opportunity. Please let me know if I can assist you with any other concerns.Marco PhiferGeneral Manager
par un voyageur
Publié le 18 avr. 2023 sur Expedia
No frills property. Served it’s purpose for the one night. I was by myself.
Commentaires de Gestion de l’hôtel
21 avr. 2023 par Assistant Manager, Gestion de l’hôtel
Good morning,We are glad that we fulfilled our purpose and were able to host your for your stay!
