Note fondée sur 748 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2023 par Matt | Duty Manager, Gestion de l’hôtel
Dear Anonymous,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
par un voyageur
Publié le 5 mars 2020 sur Expedia
Commentaires de Gestion de l’hôtel
6 mars 2020 par Reception Team, Gestion de l’hôtel
Dear Guest,
Thank you for the review of the Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again soon.
Sincerely,
par un voyageur
Publié le 7 mars 2024 sur Expedia
Convenient location in town centre. Plenty of selection of eateries close by. The hotel staff were friendly but the accommodation is in need of updating but perfectly adequate if all that is required is a basic hotel room with bathroom at a very competitive price.
Commentaires de Gestion de l’hôtel
10 avr. 2024 par Matt | Duty Manager, Gestion de l’hôtel
Dear Andrew,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
par un voyageur
One night stay
Publié le 6 mars 2024 sur HotelsLocation was excellent. Could have done ewith extra pillows. However cannot complain as the price was excellent. We slept well and we're allowed to check-in early which was really good. Bathroom clean.
Commentaires de Gestion de l’hôtel
10 avr. 2024 par Matt | Duty Manager, Gestion de l’hôtel
Dear Alice,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
par un voyageur
Publié le 6 mars 2024 sur Expedia
The hotel was dirty & mouldy. Found a nail clipping by the bed so God knows when the carpets were last cleaned. Dust on every surface and mould around the windows. Bathroom was mouldy and not very clean.
Staff at front desk very helpful and polite.
par un voyageur
Publié le 1 mars 2024 sur Expedia
Good: room was fine, very comfortable bed, cleaner was friendly. Acceptable budget hotel.
Bad: desk clerk told me the parking charge was £8 but when I returned with the car later he tried to charge me £10. I didn’t fall for it. Maybe I should give him the benefit of doubt but I got the feeling it was deliberate. No apology was forthcoming.
par un voyageur
Dirty room
Publié le 19 févr. 2024 sur HotelsRoom was dirty , the duvet smelled of sweat and the carpet was filthy. Fi xtures and fittings were broken.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Matt | Duty Manager, Gestion de l’hôtel
Dear Kevin,Thank you for taking the time to share your feedback. While we sincerely wish you had a better experience with us, it is feedback like this that we learn from and use to improve ourselves.We acknowledge your dissatisfaction with the Cleanliness of your room on this occasion we are working with our respective teams to rectify this for future stays.We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for.Yours sincerely，
par un voyageur
Publié le 12 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Matt | Duty Manager, Gestion de l’hôtel
Dear Glenn ,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
par un voyageur
Publié le 4 févr. 2024 sur Expedia
i was told i did t have a booking on that night and was turned away, I ended up sleeping in a bush
par un voyageur
Publié le 29 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 janv. 2024 par Matt | Duty Manager, Gestion de l’hôtel
Dear Tracy ,Thank you for the review of Citrus Hotel Cheltenham! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
