Ratings based on 951 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Very Disappointing Lunch
Posted Mar. 12, 2024 on HotelsThe entire stay was marred by a very disappointing lunch. One sandwich costing £7.50, literally cut in half plonked on a plate, no garnish, crisps nothing. Beds were comfortable, staff not as friendly as other hotels I have stayed in. House keeping excellent. With all this being said. ONE SANDWICH CUT IN HALF £7.50!
Comment from Hotel Management
Mar. 13, 2024 by Gabriela Turek, Hotel Management
Thank you for taking the time to leave us your feedback. All feedback we receive is important so we can make sure that we are doing everything we can to make every guest stay the best it can be. Please do not hesitate to contact us directly should you require any further assistance Kind Regards, Gabriela Turek Reception Supervisor
by A traveller
Posted Mar. 1, 2024 on Expedia
Comment from Hotel Management
Mar. 13, 2024 by Gabriela Turek, Hotel Management
Thank you for taking the time to leave us your feedback. All feedback we receive is important so we can make sure that we are doing everything we can to make every guest stay the best it can be. Thank you for your feedback it is good to hear that you enjoyed your stay and everything the hotel has to offer! We hope to see you back at our hotel soon. Kind Regards, Gabriela Turek Reception Supervisor
by A traveller
Could do with a refurb
Posted Feb. 27, 2024 on HotelsNot bad but the hotel could do with a refurb, especially the bedroom floors. Nothing terrible, just the sense that it is too long since it was upgraded.
Staff were lovely though, the breakfast excellent and the parking good.
Comment from Hotel Management
Feb. 27, 2024 by Gaiane, Hotel Management
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager
by A traveller
Posted Feb. 26, 2024 on Hotels
Comment from Hotel Management
Feb. 27, 2024 by Gaiane, Hotel Management
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager
by A traveller
Very well located
Posted Feb. 24, 2024 on HotelsPositives:
Very well located for centre of city.
Large tidy rooms
Clean fresh looking hotel
Polite staff
Negatives
Except for in the room, the rest of the Hotel was cold with the air conditioning on. Nearly everyone had their coats on!
The car park is a little small, I needed to wait until someone left so I could get a space.
Long wait at the bar (understaffed)
Comment from Hotel Management
Feb. 27, 2024 by Gaiane, Hotel Management
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager
by A traveller
Posted Feb. 19, 2024 on Expedia
Comment from Hotel Management
Mar. 26, 2024 by Gaiane, Hotel Management
Thank you for taking the time to share your feedback with regards to your recent stay with us. We are pleased that you have enjoyed your stay and we will to be sure to share your feedback to all management for further analysis. We hope to have the pleasure of welcoming you back please do not hesitate to reach out should you require any additional assistance. Kind regards, Gaiane. Front Office Manager
by A traveller
Lovely hotel
Posted Feb. 19, 2024 on HotelsVery pleasant stay. All staff very polite and helpful. Great location for Chester
Comment from Hotel Management
Feb. 19, 2024 by Gaiane, Hotel Management
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager
by A traveller
0/10
Posted Feb. 18, 2024 on HotelsAwful experience at crowne plaza, walls are paper thin and do not stop any noise coming from rooms either side. This topped off with a 3am false fire alarm call and an hour outside with 0 feedback from staff what was going on made for a horrible stay. For the money, experience was awful. Facilities are lovely and location is perfect but would never visit again after a bad stay.
Comment from Hotel Management
Feb. 27, 2024 by Reception, Hotel Management
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We are sorry to hear that your stay was not as you expected, please do not hesitate to reach out should you wish to further discuss. Kind regards, Crowne Plaza Chester Team
by A traveller
Location location
Posted Feb. 16, 2024 on HotelsGreat location. Meet up with friends for catch up for an overnight visit to the city. Lovely hotel.
Comment from Hotel Management
Feb. 19, 2024 by Gaiane, Hotel Management
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager
by A traveller
Posted Feb. 13, 2024 on Hotels
Comment from Hotel Management
Feb. 16, 2024 by Gaiane, Hotel Management
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager
