Note fondée sur 44 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
A lovely warm welcome
Publié le 18 mars 2024 sur HotelsArrived late after midnight with an injury, I could only walk slowly with a stick,the lady was so helpful came to help me, carried some extra drinks of coke from the bar to our room for us, as my husband had the dogs and bag with him, she was extremely helpful, the hotel has been updated so much since our previous stay when it was a days inn, had a great nights sleep and had a lovely hot shower the following morning, we certainly will be back for another stay
Commentaires de Gestion de l’hôtel
18 mars 2024 par Sue, Gestion de l’hôtel
Thank you for your lovely review. We hope to see you again in the future.
par un voyageur
Definitely worth a visit.
Publié le 8 mars 2024 sur HotelsStaff at the hotel are excellent, polite and they are very helpful. If you are only staying a few nights the food at the hotel or services are adequate.
Commentaires de Gestion de l’hôtel
9 mars 2024 par Sue, Gestion de l’hôtel
Thank you for your lovely review. We hope to see you again in the future.
par un voyageur
Compact double room
Publié le 7 mars 2024 sur HotelsStaff were very friendly & helpful. The room was clean, modern & secure. It had good facilities, only lacking a hanging space/hangers & drawer space. Ok for a couple of nights. Will bring a couple of coat hangers with me next time.
Only issue during my stay was the noise from & lack of operating instructions for the heating/air conditioning unit.
Commentaires de Gestion de l’hôtel
9 mars 2024 par Sue, Gestion de l’hôtel
Thank you for your lovely review, we do have bigger rooms that have clothes storage, we also have apartments that have a couple of rooms in and a lounge and kitchenette. We look forward to seeing you again in the future.
par un voyageur
Great stopover!
Publié le 29 févr. 2024 sur HotelsLovely place to stay. We were upgraded for free from a twin room with sofa bed to a two bedroom. Was great for the kids to have a room of their own. Staff really friendly and helpful. Room clean.
Commentaires de Gestion de l’hôtel
9 mars 2024 par Sue, Gestion de l’hôtel
Thank you for your lovely review. We hope to see you again in the future.
par un voyageur
Publié le 29 févr. 2024 sur Hotels
Pleasantly comfortable. Especially we were concerned if a service area in motorway maybe noisy, but wasn't at all. Clearly newly furnished. Continental breakfast good quality for its price. Near service restaurants 24 HR McDonald's) also a plus. Will definitely considered again
Commentaires de Gestion de l’hôtel
9 mars 2024 par Sue, Gestion de l’hôtel
Thank you for your lovely review. We hope to see you again in the future.
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Overall, our stay at the motorway budget hotel was decent considering the price. Check-in was smooth, and the reception staff was friendly and accommodating.
However, the cleanliness of the room left much to be desired, as it was dusty upon arrival and required a minor wipe-down. Additionally, we encountered some issues during our stay, such as the toilet roll not being refilled after the first night, the coffee mugs not being cleaned or the coffee and tea not being replenished with supplies.
Surprisingly, despite being located next to the motorway, the most bothersome noise seemed to come from what appeared to be a boiler. Despite these drawbacks, for the price paid, it was still a bargain.
Commentaires de Gestion de l’hôtel
9 mars 2024 par Sue, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Chester. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your room did not feel clean or you did not get you room cleaned on your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Parking is free here when you enter your reg. Room facilities are good with temperature control and clean en-suite. Could use more coat / towel / bag hooks on wall.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Sue, Gestion de l’hôtel
Thank you for your lovely review. We hope to see you again in the future.
par un voyageur
Wonderful experience!
Publié le 16 févr. 2024 sur HotelsThe staff were extremely friendly, welcoming and nothing was too much trouble.
Amazing customer service skills.
We stayed for 2 nights, the hotel is in a convenient location and is excellent value for money.
We would definitely visit again.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Sue, Gestion de l’hôtel
Thank you for your lovely review. We hope to see you again in the future.
par un voyageur
Publié le 8 févr. 2024 sur Expedia
Pristine in every area, and delightful staff. Comfy bed. perfect little shower room. What more do you need?! The only little niggle is that the walls/doors are a bit thin so you do hear other guests. But I'd stay again in a heartbeat.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Sue, Gestion de l’hôtel
Thank you for your lovely review. We hope to see you again in the future.
par un voyageur
Ellie needs promoting
Publié le 8 févr. 2024 sur HotelsElie is a real asset to super 8…nothing is a bother to her…she made me feel very welcome&deserves promotion as she takes real pride In her job…Jim didn’t acknowledge me each time I stood at reception he made me wait…as he stared at the screen finishing what he had started!he didn’t seem happy when asked for food
Plus pizza and chips were undercooked and soggy sadly…I asked for salt&pepper produced a salt grinder &said I could take it to the room! Presuming I was eating there…and not at a table at reception,felt like he was most happy when having the reception area to himself…2nd night had chips…again soggy and undercooked with a warped lid that wouldn’t close due to heat…strong smell of weed in room..discovered why it was stenchy&cold on last night,window ajar with a weed package wedged in it…I wasn’t happy&when I told him he just took the package off me and binned it saying some people will do anything…I said if our family had been with me I would have been livid…no reply..also constant noise with chairs&furniture getting dragged across the laminate floors..the hotel was newly refurbished so I was pleasantly surprised…had it not been for Ellie’s friendliness I would have only stayed 1 night…she made the difference when far away from home and for that reason I will gladly return with family
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Sue, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Chester. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not enjoy your pizza and chips both nights. Also that you found rubbish in your room I will pass your comments on to our team. I will also pass your lovely comments on to Ellie. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
