Note fondée sur 907 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 nov. 2018 sur Hotels
service et réception impeccables, très serviable. Petit déjeuner standard avec prestation en plus : omelette avec légumes frais en direct, c'était très agréable surtout après plusieurs jours de même régime!
petit bémol : j'étais dans une chambre qui peut donner sur une autre chambre et la cloison entre les 2 était très mince, on entendait les voix des personnes à côté.
Commentaires de Gestion de l’hôtel
22 nov. 2018 par Umesh, Gestion de l’hôtel
Cher client,
Merci pour votre avis! Nous nous efforçons de faire de notre mieux pour rendre nos invités heureux. Nous sommes également ravis d'apprendre que vous avez apprécié notre omelette à préparer au petit-déjeuner! Nous espérons que vous reverrez notre propriété si vous revenez dans cette région!
Merci beaucoup pour vos affaires avec nous!
par un voyageur de burbank
Publié le 5 juin 2024
Won’t go there again
Commentaires de Gestion de l’hôtel
9 juin 2024 par Best Western Oakbrook Inn, Gestion de l’hôtel
Dear MOHAMAD,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
par un voyageur
Publié le 6 mai 2024
Commentaires de Gestion de l’hôtel
26 mai 2024 par Best Western Oakbrook Inn, Gestion de l’hôtel
Dear Nicholas,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
par un voyageur
Publié le 19 mars 2024 sur Expedia
Great employees, very friendly and they care. Hotel is dated but they are trying
Commentaires de Gestion de l’hôtel
19 mars 2024 par Best Western Oakbrook Inn, Gestion de l’hôtel
Dear Jeffrey,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
par un voyageur de Saugatuck
Publié le 14 mars 2024 sur Expedia
Great location. Easy access to Oakbrook mall and the highway. Quiet. Wonderful breakfast.
Commentaires de Gestion de l’hôtel
14 mars 2024 par Best Western Oakbrook Inn, Gestion de l’hôtel
Dear Patricia,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
par un voyageur
Publié le 12 mars 2024 sur Expedia
The vintage style spacious rooms with buffet style breakfast and excellent service to ensure a memorable stay. Thank you, Best Western - Oak Brook!
Commentaires de Gestion de l’hôtel
13 mars 2024 par Best Western Oakbrook Inn, Gestion de l’hôtel
Dear Tekisha,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
par un voyageur
Publié le 12 mars 2024 sur Expedia
Been almost a week and still waiting to get my 50 dollar deposit back from the hotel
Commentaires de Gestion de l’hôtel
12 mars 2024 par Best Western Oakbrook Inn, Gestion de l’hôtel
Dear Carlos,We sincerely apologize for not meeting your expectations at Best Western Oakbrook Inn. We've released your security deposit, but refunds may take 3-5 business days for credit card and 5-10 business days Debit card.We value your feedback and will use it to improve our guest experience.
par un voyageur
Publié le 9 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 mars 2024 par Best Western Oakbrook Inn, Gestion de l’hôtel
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
par un voyageur
Publié le 9 mars 2024 sur Expedia
They are always friendly and they cook you an omelette!
Commentaires de Gestion de l’hôtel
9 mars 2024 par Best Western Oakbrook Inn, Gestion de l’hôtel
Dear Jeffrey,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
par un voyageur
Bed
Publié le 7 mars 2024 sur HotelsThe bed was to hard for my taste. Overall it was clean. The maid could've done a better job cleaning the garbage.the price was right tho.
Commentaires de Gestion de l’hôtel
7 mars 2024 par Best Western Oakbrook Inn, Gestion de l’hôtel
Dear Mike,On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.
