Note fondée sur 870 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,3 Service et personnel
3,3 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Berwyn
Publié le 7 mai 2024
This was the most horrible experience ever. We stayed there for three days and had no other options at that time due to the urgency of having to travel. Day one we got there late. We wake up Friday morning and although there are signs everywhere about not smoking near the building and vaping inside… as we sat and ate breakfast there were three people high as a kite and vaping in the dining area. That night we went to the pool and we complained about the lack of lighting and filtration to the water in the pool. The attendant was going to check it out and never did. We stuck around until the pool closed and nothing was done about it. Saturday night there was a lot of noise around the hotel hallways… someone called the front desk, front desk call police. Police showed up… when the room to the folks making the noise was opened… a cloud of weed smoke trailed throughout the entire hotel. Alarms went off and the place stunk so bad. Hotel staff told us that is the norm at this place stay away. I could not wait to get out. Especially because I had my minor children. Wish I could get my money back for this. DONT go to this place. Pay the extra dollars to go to a safe stay,
Commentaires de Gestion de l’hôtel
8 mai 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,We are truly sorry to hear about your terrible experience during your stay. It's completely unacceptable that you had to endure such disturbances and discomfort, especially with minor children present. This is certainly not the level of service we strive to provide to our valued guests. Your safety and comfort should always be our top priority, and it's clear that we failed to provide that during your visit. I assure you that we will investigate these incidents thoroughly and take appropriate action to prevent similar occurrences in the future. Request your understanding and continued patronage.Sincerely, Hotel Manager
par un voyageur
Publié le 22 avr. 2024
Commentaires de Gestion de l’hôtel
12 mai 2024 par Hotel Manager, Gestion de l’hôtel
Dear Roger,Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic visit in the future.Sincerely,Hotel Manager
par un voyageur
The Leak
Publié le 19 mars 2024 sur HotelsThe room was dark but I understood the ambiance it was attempting to provide. The jacuzzi in the room was great. However the bathroom and the ceiling look as it had prior water damage, and bathroom ceiling began leaking the next morning. We were afforded the opportunity to shower in another room before we left for another hotel…. Ruined a our getaway
Commentaires de Gestion de l’hôtel
21 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Sam,We sincerely apologize for the inconvenience you encountered during your stay. We're glad to hear that you enjoyed the ambiance and the jacuzzi in your room, but we're deeply sorry for the issues with the bathroom and ceiling. Your feedback is invaluable, and we will address these maintenance concerns immediately to prevent similar incidents in the future. We understand the impact this had on your getaway and apologize for falling short of your expectations. We hope to have the opportunity to regain your trust and provide you with a flawless experience on your next visit. Sincerely, Hotel Manager
par un voyageur
Publié le 18 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We appreciate your feedback and apologize for falling short of your expectations. Your comments will help us improve, and we hope to have the opportunity to better serve you in the future. If there are any specific issues you'd like to address, please feel free to reach out to us directly.Sincerely, Hotel Manager
par un voyageur
Publié le 18 mars 2024
Commentaires de Gestion de l’hôtel
19 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Rosalee,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager
par un voyageur
Publié le 17 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Dezeray,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager
par un voyageur
Publié le 17 mars 2024 sur Hotels
There is no way i had to clean the hot tub look how dirty it was
Commentaires de Gestion de l’hôtel
18 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Nicole,We're truly sorry for the unsatisfactory condition of the hot tub during your stay. Your experience is unacceptable, and we apologize for any inconvenience or disappointment caused. We will immediately address this issue with our housekeeping and maintenance teams to ensure that our hot tub and all other facilities are properly cleaned and maintained to the highest standards. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 16 mars 2024 sur Expedia
One room had a cracked window hidden behind the curtains, there were stains on the wall, and there was food scattered on the stairs leading up to our rooms, not to mention the strong smell of smoke in the hallways in spite of the hotel being “non-smoking”.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear James,We sincerely apologize for the subpar conditions you encountered during your stay. Your experience is not reflective of our standards, and we deeply regret any inconvenience or discomfort caused. Rest assured, we take your feedback seriously and will address these issues promptly with our housekeeping and maintenance teams to ensure that such lapses do not recur. Additionally, we will reinforce our non-smoking policy to ensure compliance throughout the hotel. Hope you will visit again. Sincerely, Hotel Manager
par un voyageur
Publié le 13 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 mars 2024 par Hotel Manager, Gestion de l’hôtel
"Dear Guest, Thanks for the stay and great feedback by giving us a 5-Star rating.It is really encouraging.We feel proud when we get such ratings and motivate us to serve better.Look forward to welcoming you again.Sincerely, Hotel Manager"
par un voyageur
Publié le 13 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 mars 2024 par Hotel Manager, Gestion de l’hôtel
"Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
