Note fondée sur 921 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 mars 2024 sur Expedia
I didn’t like they didn’t offer continental breakfast I like the bar at the hotel
Commentaires de Gestion de l’hôtel
10 mars 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Latrice,We appreciate your feedback and are glad to hear that you enjoyed the bar at our hotel. While we understand your preference for a continental breakfast, we strive to provide diverse dining options to cater to the varied tastes of our guests. Our focus is on delivering quality service and amenities, and we will certainly take your comments into consideration for future improvements. We hope to have the opportunity to welcome you back for another enjoyable stay.
par un voyageur
Publié le 7 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 mars 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Frederick,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
par un voyageur
Publié le 27 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Anders,Thank you for taking the time to rate your recent stay at our hotel. We appreciate it and are grateful for the opportunity to serve you. Your rating is important to us, and while we would have valued specific feedback to better understand your experience, we will use your rating as motivation to continue improving our services and facilities. Should your travels bring you back to the area, we hope to have the opportunity to welcome you again and provide you with the exceptional service that we are known for.
par un voyageur
Publié le 22 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Lashion,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
par un voyageur
Nope
Publié le 20 févr. 2024 sur HotelsI asked for but never got breakfast coupons. Despite being part of package. The rooms heat was disconnected and the windows open when I arrived, it was fixed in 10 minutes! They also fixed the windows that turns out were stuck open. Later the heat was unbearable no matter what we set the thermostat to.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Guest Relation Management , Gestion de l’hôtel
Hi Andrew,Thank you for choosing us for your accommodation needs. Please accept our sincere apologies for this oversight. We will ensure that our team is reminded of the importance of providing all included amenities to our guests promptly. We are pleased to hear that our team responded promptly to address the issues with the room's heating system and the stuck windows. Please know that your feedback has been shared with our maintenance and housekeeping teams to ensure that similar issues are prevented in the future. We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable experience.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Beautiful stay perfect
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Guest Relation Management , Gestion de l’hôtel
Hi Fantagja,Thank you for sharing your positive feedback with us! It is immensely rewarding to hear that you enjoyed our facilities, services, and hospitality. Your satisfaction is our greatest reward, and we are grateful for the opportunity to have contributed to your memorable experience. We can't wait to welcome you back soon for another exceptional stay with us!
par un voyageur
Publié le 13 févr. 2024 sur Hotels
stay was fine. workout room was very warm. not much food selection for dinner at restaurant.
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Geri,We appreciate your high rating and positive feedback! It's fantastic to know you had a lovely stay. Safe travels, and we hope to host you again in the future!
par un voyageur
Publié le 12 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi ryan.Thank you for rating your positive experience with us. We're thrilled that you enjoyed your stay, and we hope to have the pleasure of hosting you again in the future!
par un voyageur
Publié le 2 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Danetta,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
par un voyageur
Publié le 25 janv. 2024 sur Expedia
Dislike:Our room (633) was right behind the elevator shaft- no insulation- it was as if we were in the shaft all night.
Leaky shower.
Like: great bar and bartender, impressive decor, sweet staff.
Commentaires de Gestion de l’hôtel
26 janv. 2024 par Guest Relation Management , Gestion de l’hôtel
Hi Carol,We sincerely appreciate your review as it helps us understand both the positive aspects that delighted you and the areas where we can improve. We are delighted to hear that you enjoyed the great ambiance of our bar, the impressive decor, and the warm hospitality provided by our staff. Positive experiences like yours motivate us to continually strive for excellence in our services. Your comfort is of utmost importance to us, and we regret that this aspect of your stay did not meet your expectations. We will be investigating the issue and exploring ways to address and minimize any disturbances associated with room locations. We hope to have the privilege of welcoming you back for an improved experience in the future!
