Note fondée sur 844 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,2 Service et personnel
3,2 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 août 2023 sur Expedia
bad and bad how could you meet standard when you even know what is cleanless
Commentaires de Gestion de l’hôtel
31 août 2023 par Hotel Management, Gestion de l’hôtel
Dear Pavel, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We acknowledge the importance of your concerns, especially regarding the cleanliness of our hotel, as it is our highest priority. Your feedback is important to us, and we will promptly address the issue. We sincerely hope you will give us another chance to serve you in the future and look forward to welcoming you back soon.Sincerely,Hotel Management
par un voyageur
Publié le 6 oct. 2024
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jane, thank you for taking the time to rate your stay. We truly apologize that your experience did not live up to your expectations and would love to learn more about how we can improve for the future. We hope to have the opportunity to restore your faith in us in the future. Sincerely, Hotel Management.
par un voyageur
Publié le 16 sept. 2024
The kitchen had cockroaches. The bedding was scant. The TP was metered out one roll at a time. The corridor smelled. We asked for an extra dining chair multiple times - it never arrived.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jane, thank you for bringing these issues to our attention. We sincerely apologize for the discomfort you experienced with the kitchen cleanliness, bedding, and amenities. This is not the standard we aim to uphold. We are addressing these concerns immediately to improve our facilities and service. Your feedback is invaluable, and we appreciate your patience as we work to resolve these issues. Sincerely, Hotel Management.
par un voyageur
Publié le 12 août 2024
The room was trash. Had a drawer on the dresser that was broke off on one side. The laminate wall paneling was peeling off from floor to ceiling. The bed had no box spring so we would sink through the worn out mattress down to the platform. The floors were sticky, when I went to the desk the first time to ask if someone could come mop the floors while we were at dinner I was told there's nobody from housekeeping here anymore. We got in at 7, left to go to dinner, and 15 minutes after coming back the fire alarms went off. The toilet wouldn't flush which we didn't find out until late in the evening when my wife went to use the bathroom for the first time. Went to the front desk to say something and there was nobody there. I had said "hello" a few time to get someone's attention in case they were just in the office. Nobody ever came. On the way out I mentioned something to the guy at the front desk about the problems we had later in the evening and was told had you have came up we would have switched rooms. I said I did and nobody was here to help, which he responded with "the front desk closes at 11". So how would you like me to do anything. I asked for a refund due to all the inconveniences and was basically told ohh well too bad. 10/10 would never stay at this location again and I will be calling corporate to let them know how this location in managed.
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Matt, i’m truly sorry to hear about the issues you encountered during your stay. This is far from the experience we strive to provide, and I appreciate you bringing these concerns to our attention. We’re addressing the maintenance and housekeeping issues you mentioned to ensure this does not happen again. I apologize for the lack of assistance and communication you experienced, and I’m sorry we didn’t meet your expectations. We sincerely hope to have the opportunity to regain your trust in the future. Sincerely, Hotel Management.
par un voyageur
Horrible stay
Publié le 2 août 2024 sur HotelsThere wasn't any kitchenware at all, including any coffee maker. In the bathroom there was only 1/4 roll of toilet paper. In the shower the soap dish was broken with jagged edges. The window leaked when it rained. The TV reception was awful.
Commentaires de Gestion de l’hôtel
3 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Richard, Thank you for your feedback. We deeply regret that the condition of the property affected your experience. Maintaining a high standard of quality is important to us, and we are addressing these concerns with our maintenance team to ensure improvements are made. Your input is valuable, and we hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
par un voyageur
Publié le 2 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Anonymous, We sincerely apologize for any inconveniences during your stay. We always aim to deliver the best possible experience, and apologize for missing the mark on this occasion. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent stay you should have experienced on this visit. Sincerely, Hotel Management
par un voyageur
Publié le 2 août 2024 sur Expedia
property is announce with breakfast, the only thing they have is coffe.
Commentaires de Gestion de l’hôtel
2 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Denis, thank you for your feedback. We’re sorry to hear that our breakfast offerings did not meet your expectations. We aim to provide a more comprehensive breakfast experience and will take your comments into account as we review our offerings. We appreciate you bringing this to our attention and hope to have the opportunity to better serve you in the future. Sincerely, Hotel Management.
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Srikanth, We sincerely apologize for any inconveniences during your stay. We always aim to deliver the best possible experience, and apologize for missing the mark on this occasion. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent stay you should have experienced on this visit. Sincerely, Hotel Management
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par Justin Bleth, Gestion de l’hôtel
Good morning Roy,Thank you so much for the great rating! We are glad to hear that it was a five out of five experience! We hope to see you again soon!Have a great day!
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Steven, Thank you for your feedback! We're so pleased to see that you enjoyed your stay with us. We always strive to deliver a positive experience and are delighted that we hit the mark on your visit. We look forward to welcoming you back soon! Sincerely, Hotel Management
