Ratings based on 898 Guest Reviews
Hear it directly from our travellers
3.1 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 28, 2024 on Hotels
Comment from Hotel Management
Apr. 10, 2024 by Hotel Management, Hotel Management
Hello Lidia, Thank you for rating your stay. It looks like we did not provide the type of experience we strive to offer our guests. We hope to have the opportunity to serve you again and provide a better overall experience. - Extended Stay America Suites Chicago Schaumburg Conv Center
by A traveller
Posted Feb. 23, 2024 on Expedia
Comment from Hotel Management
Apr. 10, 2024 by Hotel Management, Hotel Management
Hello Samia, We appreciate you taking the time to provide a rating for your stay. We are sorry to see you did not have a great experience. We hope we have the opportunity in the future to host you again and do better. - Extended Stay America Suites Chicago Schaumburg Conv Center
by A traveller
Posted Feb. 21, 2024 on Expedia
Hate to give a bad review because I guess you get what you pay for. Room was just pretty gross in general, smelled like urine, TV didn’t work, hot water was limited, just not maintained. Whole facility needs some upkeep. Breakfast was just coffee, granola bars and instant oatmeal.
Comment from Hotel Management
Feb. 22, 2024 by Hotel Management, Hotel Management
Dear Roberto, Thank you for your review and for being our guest. We appreciate your honest feedback and genuinely apologize for the issues you encountered during your stay. The conditions you described do not meet our standards, and we apologize for any inconvenience. We take your comments seriously and will address the maintenance and cleanliness concerns with our team to ensure improvements. Your insights regarding the breakfast offerings are valuable, and we'll review our options to enhance the guest experience. We apologize for falling short of expectations, and we hope to have the opportunity to provide a more comfortable stay in the future.Sincerely,Hotel Management
by A traveller
Posted Feb. 20, 2024 on Expedia
Haven’t gotten my deposit back even though I was told I would get it back at check out
Comment from Hotel Management
Feb. 22, 2024 by Hotel Management, Hotel Management
Dear Manuel, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
by A traveller
Posted Feb. 17, 2024 on Hotels
Comment from Hotel Management
Apr. 10, 2024 by Hotel Management, Hotel Management
Hello Mike, Thank you for rating your experience with us. We are sorry to see we did not provide the level of stay we strive for. We hope to have the opportunity to improve on that in the future. - Extended Stay America Suites Chicago Schaumburg Conv Center
by A traveller
Posted Feb. 15, 2024 on Expedia
Comment from Hotel Management
Mar. 27, 2024 by Extended Stay America Convention Center, Hotel Management
Hi Laura,We're so sorry to see you did not enjoy your stay with us. We try to exceed our guests' expectations and apologize for any inconvenience you had during your stay.
by A traveller
Posted Feb. 5, 2024 on Hotels
by A traveller
Posted Feb. 2, 2024 on Hotels
by A traveller
Posted Jan. 31, 2024 on Expedia
Comment from Hotel Management
Mar. 27, 2024 by Extended Stay America Convention Center, Hotel Management
Dear Sunil,Thank you so much for your fantastic rating. We look forward to welcoming you back again soon.
by A traveller
Bugs!
Posted Jan. 29, 2024 on HotelsMany insects when opening drawers… left the room in the middle of the night due to insects crawling on the bed
Comment from Hotel Management
Jan. 30, 2024 by Hotel Management , Hotel Management
Dear Akash, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
