Note fondée sur 897 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,5 Service et personnel
3,4 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Séjour passable
Publié le 24 sept. 2023 sur HotelsLa chambre est spatieuse avec une mini kitchenette. Le ménage laisse à désirer (chaussettes sous le lit, croquettes pour animaux par terre...) et une forte odeur d'urine d'animal rend le séjour désagréable. Que dire du petit déjeuner... Il n'y en a pas, il est servi sur une mini déserte à l'accueil. Il y a juste du café et du thé mais il ne fait rien attendre d'autre.
Commentaires de Gestion de l’hôtel
25 sept. 2023 par Hotel Management, Gestion de l’hôtel
Dear Baptiste, Thank you for reviewing your time with us. Although you had a pleasant stay, but we apologize for any cleanliness concerns overlooked during your time with us. Your feedback helps us identify ways to improve our service; we are grateful. Our housekeeping team is already at work to correct the spots mentioned. We strive to deliver exceptional service consistently; therefore, we are sorry for the breakfast experience you mentioned. We have shared your feedback with our team to ensure these issues are handled better in the future. Please give us another chance to prove we are committed to providing outstanding service to every guest. We look forward to welcoming you back to our hotel. Sincerely,Hotel Management
par un voyageur
Publié le 11 janv. 2020 sur Hotels
par un voyageur
Publié le 2 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 avr. 2024 par Management, Gestion de l’hôtel
Thank you for taking the time out of your busy day to give us a nice review. It is greatly appreciated. Thank you for staying with Extended Stay America.
par un voyageur
Publié le 1 mars 2024 sur Expedia
Was nice and clean. Well kept. Would stay again
Commentaires de Gestion de l’hôtel
7 avr. 2024 par Management, Gestion de l’hôtel
Thank you for taking the time out of your busy day to give us a nice review. Thank you for staying with Extended Stay America
par un voyageur
Publié le 1 mars 2024 sur Expedia
Rooms are dirty! I expected a full refund or a discount for at least one day because I stayed for the third night. Never got a refund like I was told that I’d probably would receive from the woman at the front desk. Spoke with manager and only received a free upgrade which the room seemed cleaned except for the floors! but when we actually got in the room, it smelled very musty and disgusting! Bad body odor!
Commentaires de Gestion de l’hôtel
2 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear Deborah, We sincerely apologize for the cleanliness issues you encountered during your stay. Your experience falls short of the standards we strive to uphold. We regret any miscommunication regarding refunds and appreciate your patience in discussing your concerns with our manager. We're glad you received a free upgrade, but we understand this did not fully address your dissatisfaction. Your feedback is invaluable, and we will address these issues promptly with our housekeeping team to prevent recurrence. We hope for the opportunity to restore your faith in us during any future visits.Sincerely,Hotel Management
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Nice
Commentaires de Gestion de l’hôtel
1 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Tumurtogoo, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay with us. We hope to have the pleasure of doing so again on your next visit to the area.Sincerely,Hotel Management
par un voyageur
Publié le 28 févr. 2024 sur Expedia
dirty rooms, and linnens
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Vasil, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our housekeeping team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management
par un voyageur
Publié le 28 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 avr. 2024 par Management, Gestion de l’hôtel
Thank you for to give us a nice review. It is truly appreciated. Thank you for with Extended Stay America
par un voyageur
Publié le 27 févr. 2024 sur Expedia
The front desk clerk/lady, Ami was Immensely Nice and Helpful.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Management, Gestion de l’hôtel
Thank you very much for your kind review. It is appreciated dearly. Thank you for staying with Extended Stay America.
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 avr. 2024 par Management, Gestion de l’hôtel
Thank you for taking the time out of your busy day to give us a great review. It is greatly appreciated. Thank you for staying with Extended Stay America
