Note fondée sur 374 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,8 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Frankfort
Publié le 18 mai 2024
Bathroom was missing a shower curtain, phone didn’t have a dial tone. Asked for a new room and was given a room with the door being very difficult to open and close. Staff had to budge and push it open with their body weight. Towels were visibly soiled for a clean room being issued. Overall cleanliness of rooms was fair to poor.
Commentaires de Gestion de l’hôtel
20 mai 2024 par Ena, Gestion de l’hôtel
Hello Melissa, your feedback is valuable, and we'll work on improving our operations. Thank you.
par un voyageur
Publié le 6 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 mars 2024 par Radisson , Gestion de l’hôtel
Hello Corene Thank you for your ratings . We are delighted to see you enjoyed your stay with us . We hope to see you soon .
par un voyageur
Strongly avoid
Publié le 10 févr. 2024 sur HotelsBroken automatic front door, have fun getting through carrying luggage. Broken elevator, one that was working, had a loose panel and outdated inspection date.
Dirty room, long hairs left on the toilet, and stuck to the bathroom wall. Put my business dress clothes on the shelf to begin hanging them up. The bottom dress shirt was covered in dust from the shelf.
On going construction across the hall (noisy and probably the cause of the dirt).
There was no shelf for toiletries in the shower.
Enjoy your cold breakfast
Lied about not being able to find my reservation on Google reviews.
Commentaires de Gestion de l’hôtel
10 févr. 2024 par Radisson , Gestion de l’hôtel
Hello Jonathan Thank you for your feedback . We did try to find your reservation earlier and we did not find any record of this . On behalf of my team , I apologize for the inconvenience on your stay . We were undergoing changes for the breakfast which is all completed now . I understand your frustration and since there was no construction going on the property since past two months we mistook your review as a fake one . We intend to make amends and offer you a discounted price on your next stay with us and I can assure you for better quality of services on your entire stay since the upgrades we were undergoing at the time of your stay have been completed now . Rest assured you have stayed with us and you are our valuable guest we want nothing but the best for all our guest . Please contact our front desk number to get this resolved .
par un voyageur
Publié le 6 févr. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Radisson , Gestion de l’hôtel
Hello Teola Thank you soo much for your feedback .It is extremely important for us. We hope to see you soon.
par un voyageur
Publié le 5 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Radisson , Gestion de l’hôtel
Hello Nataliya Thank you for your valuable feedback . It is extremely important for us . We hope to see you soon .
par un voyageur
Comfortable and clean but need a few upgrades .
Publié le 4 févr. 2024 sur HotelsThe hotel rate was great! The room was clean and comfortable. The rooms decor could be undated.The breakfast was not so great. It was called a cold breakfast and it was cold along with the room it was served in. Looking at the hotel and reviewing the amenities it showed an indoor pool but the pool was actually outside and seasonal. Overall our stay was good but the breakfast and not having a pool is a game changer for us.
Commentaires de Gestion de l’hôtel
4 févr. 2024 par Radisson , Gestion de l’hôtel
Hello DorisThank you for your valuable feedback . We apologize for the inconvenience we were upgrading our breakfast area which is now done . Hopefully on your next stay with us we will be able to provide you with the best services.
par un voyageur
Publié le 3 févr. 2024 sur Expedia
My room had no soap in it. I went to wash my hands after using the restroom and there was no soap. I went to the lobby to ask for some soap. They were out of soap! WTH? I should have spent the extra $40 to stay at the Marriott down the street that has good coffee and friggin’ SOAP!
Commentaires de Gestion de l’hôtel
4 févr. 2024 par Radisson , Gestion de l’hôtel
Hello Alison I sincerely apologize for the inconvenience you've experienced during your stay with us. Your feedback is valuable, and I understand the importance of having basic amenities like soap readily available. I regret that we fell short in providing this essential item.Please rest assured that I will immediately address this issue with our housekeeping and front desk teams to ensure such lapses are rectified promptly. Your comfort and satisfaction are our top priorities, and we genuinely appreciate you bringing this matter to our attention.
par un voyageur
Publié le 31 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 mars 2024 par Ena, Gestion de l’hôtel
Hello Carl, we apologize that we did not meet your expectations. We hope you will visit us again to see all of our improvements! Have a blessed day!
par un voyageur
No breakfast offered, other issues.
Publié le 26 janv. 2024 sur HotelsThere was still no food at 7:30 when I had to leave. Advertising your location as providing breakfast when you don't intend to is blatently disingenous. I don't stay at hotels that don't supply a breakfast, so being lied to to get me there really burns. I was told they were getting to it... at 7:30??? One elevator broken. Lots of physical damage. Shower temps were opposite of the label. Bed was fine, though.
Commentaires de Gestion de l’hôtel
27 janv. 2024 par Radisson , Gestion de l’hôtel
Hello Fred Thank you soo much for your valuable response . We apologize for the inconvenience but breakfast starts at 7:30am everyday since you were little early you couldn't get it . I hope on your next stay with us you will be satisfied .
par un voyageur
Publié le 11 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 janv. 2024 par Radisson , Gestion de l’hôtel
Thank you soo much for your 5 star Ratings ! We hope to see you soon.
