Note fondée sur 555 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
Recommandé
pour Voyageurs d’affairespar un voyageur
Publié le 6 févr. 2017 sur Expedia
Pour : Les déjeuners, les 6 à 7 convivial.
Contre : Avoir un Service de navettes le midi et la soirée.
Au centre de la ville de Oak Brook parfait pour voyage d'affaire.
Commentaires de Gestion de l’hôtel
8 févr. 2017 par General Manager, Gestion de l’hôtel
We appreciate you taking the time to give us your feedback, and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Oak Brook area.
par Sylvain
Publié le 3 mai 2016 sur Hotels
Commentaires de Gestion de l’hôtel
16 juill. 2016 par Tony, Gestion de l’hôtel
Thank you for your great review! We hope to see you again when your travels bring you to Oak Brook.
Have a nice day.
par un voyageur
Fantastique !
Publié le 17 juin 2015 sur HotelsMerveilleux séjour. Tout est parfait de l'accueil, au service, la qualité de la chambre. Tout est parfait. Pour ceux qui sont véhiculés, il est possible de se garer à une station de départ du métro pour 2 dollars la journée et ensuite de prendre le métro. Très pratique et moins onéreux que le train.
par un voyageur
Publié le 16 juin 2011 sur Hotels
par un voyageur
Publié le 20 mai 2024
Very nice room
Commentaires de Gestion de l’hôtel
20 mai 2024 par Customer Service, Gestion de l’hôtel
James, thank you for your feedback. The team at Residence Inn Chicago Oak Brook is pleased to know you enjoyed your room. We're looking forward to welcoming you back for another great stay.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Wasn’t what I ordered
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Customer Service, Gestion de l’hôtel
DAndre, we regret to hear that your stay did not match your anticipation. We aim to provide a service that meets each guest's needs, and it seems this was not achieved in your case. We would appreciate another opportunity to deliver an enhanced experience on your next visit.
par un voyageur
Best prices for a full kitchen
Publié le 18 févr. 2024 sur HotelsCommentaires de Gestion de l’hôtel
18 févr. 2024 par Customer Service, Gestion de l’hôtel
Thanks for the outstanding rating, Kachez!We're delighted your time at Residence Inn Chicago Oak Brook was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Customer Service, Gestion de l’hôtel
Thank you for the fantastic rating, Alexis!It's outstanding you had such a wonderful experience at Residence Inn Chicago Oak Brook. We care about the satisfaction of our guests. We can't wait to see you again soon!
par un voyageur
Publié le 12 févr. 2024 sur Expedia
I like how comfortable and clean my room was. In the picture I assumed it was an oven in there..but i was able to make my suprise dinner work. But the breakfast did make my friend sick. But overall we enjoyed out stay
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Customer Service, Gestion de l’hôtel
Tiffany, thank you for taking the time to share your experience at Residence Inn Chicago Oak Brook. We're delighted to hear you found your room to be both cozy and spotless. We appreciate your adaptability regarding the cooking amenities you noticed in your room and are happy you could make your surprise dinner a success. We're sincere regret hearing about a less-than-ideal breakfast experience and please be assured the wellbeing of our guests is our top priority. Still, we're very pleased that overall, you had an enjoyable stay. Looking forward to welcoming you back again soon.
par un voyageur
Publié le 28 janv. 2024 sur Expedia
Customer service is a joke here. Darlene has to be one of the most rudest person I've ever met.
From the beginning of our stay to the end she made us feel uncomfortable and unwelcome.
The suite was dirty and outdated and reeked of smoke. I couldn't take a shower without getting a headache each time. Seriously if you value your money go elsewhere. For the price you will be greatly disappointed and disrespected by staff members. - If I could give 0 stars I would. On a positive note, Dede was absolutely fantastic and a pleasure to engage with. She deserves a raise.
Commentaires de Gestion de l’hôtel
28 janv. 2024 par Customer Service, Gestion de l’hôtel
Abiana, it's distressing to hear that your stay didn't meet your standards. Unwelcoming encounters and cleanliness concerns are not typical of our usual hospitality. We take your feedback on board and will address this with our team members. We're also thankful for your positive remarks about Dede. We do hope to have an opportunity to better serve you in the future.
