Ratings based on 914 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 24, 2024 on Hotels
Place was very nice. My biggest riff was waitimg nearly half hr to be checked into our room. All they had was a sign at the desk, saying that the attendant stepped away to help a guest in their room.
I waited for about 20 minutes, repeatedly calling the hotel
Then I proceeded upstairs, thinking maybe they’ll be a cleaning lady or somebody up there
There was some sort of receptionist upstairs, and she was the one that finally checked me in nearly a half an hour after I arrived at the hotel lobby desk
Comment from Hotel Management
Feb. 26, 2024 by Sonesta Family, Hotel Management
Dear Richard, Thank you for staying with us, we sincerely apologize for the delay of your check in. We appreciate you taking the time to share your feedback. We hope you will give us another opportunity to serve you.
by A traveller
Great Place
Posted Feb. 23, 2024 on HotelsService was great we love the 2 bedroom suites so nice and comfortable
Comment from Hotel Management
Feb. 26, 2024 by Sonesta Family, Hotel Management
Dear Steven,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
by A traveller
Posted Feb. 18, 2024 on Expedia
Nice and clean
Comment from Hotel Management
Feb. 26, 2024 by Sonesta Family, Hotel Management
Dear Jervonda,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.
by A traveller
Posted Feb. 18, 2024 on Expedia
Everything was fine until Saturday, February 17. I ordered Uber eats on and had the delivery guy to leave with the receptionist. The delivery guy said he left it with the receptionist. I said I want to go get the food on my family members and when we got my family member got there, the receptionist immediately became defensive. I didn’t take it I’m not responsible for when you ask. Where is food? Maybe about an hour later we received a phone call from the reception like oh the guest found your food by the garbage can like what but anyway, as the night went on it got cold in the room we called the receptionist to tell her about the heat heating issue she said she didn’t have a maintenance on staff and gave us a heater Overall stuff for the mishap with the food everything was fine I forgot to mention that someone did walk in and her eating the food.
Comment from Hotel Management
Mar. 26, 2024 by Sonesta Family, Hotel Management
Dear Kisha,Thank you, your feedback is very important to us. We’re sorry to hear that the staff did not meet your or our standards during your visit. Your comments will be shared with the General Manager, in an effort to ensure this remains an isolated incident. We hope you will once again choose us for your lodging needs.
by A traveller
Expect to pay more for less
Posted Feb. 15, 2024 on HotelsOk, so unbeknownst to me, from when I booked to when we checked in, they now charge for parking.... in the suburbs... It's noted that "parking is available". This is due to the new rule where parking is $15 per day.. PLUS TAX to add insult to injury. We were shocked as it was to be quoted $5/ day but discovered the new upcharge when we left, via the receipt. Hotels.com? Zero interest in getting a refund for us, sticking to the line that they never claimed "free parking".. So, maybe I can wave off the next guy trying to land and discovering there are now spikes on the deck. All I got was a "sorry for any inconvenience", truly using that word in the wrong context. The price you see will be more by about $17/ day. Factor that in.
In addition, breakfast is now 6-9am, no weekend adjustment. Deal with it.
Pros:
Great breakfast if you can hustle to get it
Great location
Cons:
-No daily cleaning for anything less than 7 days
-The price you see is not what you'll pay
-Rooms are looking dated, furniture worn. Could stand some loving.
- Parking is... well, other places local don't ding you.
Comment from Hotel Management
Feb. 16, 2024 by Sonesta Family, Hotel Management
Dear Gregory,Thank you for your review. Parking is 5/day per car. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.
by A traveller
Posted Feb. 6, 2024 on Hotels
Comment from Hotel Management
Feb. 8, 2024 by Sonesta Family, Hotel Management
Dear Jing,Thank you for your 10/10 review, we hope to see you again soon!
by A traveller
Posted Feb. 4, 2024 on Expedia
Not inn parking
Comment from Hotel Management
Feb. 5, 2024 by Sonesta Family, Hotel Management
Dear Mary,Thank you for your 5/5 review, and for staying with us. We hope to see you again in the near future!
by A traveller
Posted Jan. 27, 2024 on Expedia
Directions can be a little confusing but over all a very nice quite clean place
Comment from Hotel Management
Jan. 29, 2024 by Haley - General Manager, Hotel Management
Thank you for taking the time to leave a five star rating! Our team hopes that the next time you are in the area, you will be our guest again.
by A traveller from LA
Posted Jan. 25, 2024 on Expedia
Be excellent!
Comment from Hotel Management
Jan. 29, 2024 by Haley - General Manager, Hotel Management
Thank you for taking the time to leave a five star rating! Our team hopes that the next time you are in the area, you will be our guest again.
by A traveller from Sun Prairie
Posted Jan. 16, 2024 on Expedia
In major need of updating. Faucet on kitchen sink was loose, falling off. Headboard scratched up. The HVAC system terrible. Either too hot or too cold, impossible to get the temp right. Lousy toiletry options. Conditioner pump in shower was clogged/did not work..
Comment from Hotel Management
Jan. 29, 2024 by Haley - General Manager, Hotel Management
Thank you for taking the time to leave a review regarding your recent stay. It is unfortunate to hear you did not enjoy your stay. Our team appreciates your feedback and will utilize this information to improve for the future.
