Ratings based on 1,061 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 8, 2024
Comment from Hotel Management
May 12, 2024 by Kay, Hotel Management
We are delighted you had a five-star time staying with us at LivINN!
by A traveller
Posted Apr. 20, 2024
Thanks
Comment from Hotel Management
Apr. 23, 2024 by LivINN Team, Hotel Management
Thank you for the rating, we’re glad to know your stay was enjoyable. We hope you’ll visit us again in the future!
by A traveller
Posted Apr. 19, 2024
Staff extremely friendly. Always nice to see when you have been traveling all day.
Comment from Hotel Management
Apr. 23, 2024 by LivINN Team, Hotel Management
We are thrilled to hear about your excellent experience with our staff's outstanding service! We are proud of our team's professionalism and dedication. We eagerly await your next visit with us here at LivINN of Sharonville!
by A traveller
Posted Apr. 8, 2024
We had nice checkin…thought everything was conveniently located to what we needed and wanted; HOWEVER-we killed THREE roaches while in this room! A big one, small one and a baby! I understand this happens sometimes BUT it should be RARE and multiple occurrences are honestly a sign of a problem not being addressed!
I thought we would be back but a decent rate isn’t enough to entice us to come back. No change available to use laundry facility. Just not as impressed as I thought I was initially, upon completing the visit.
Comment from Hotel Management
Apr. 9, 2024 by sammya, Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At LivINN we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. We would welcome the opportunity to host you once more to change your impression.
by A traveller
Posted Apr. 2, 2024
Comment from Hotel Management
Apr. 23, 2024 by LivINN Team, Hotel Management
Thank you for taking the time to rate your recent stay with us here at LivINN of Sharonville. We wish we had more details to understand the reason for your rating and would welcome the opportunity to host you once more to change your impression.
by A traveller
Posted Mar. 18, 2024
Staff was extremely rude and not helpful at all the woman working the front desk talked to me like a was a high school kid instead of a grown adult here with my mother and two children. We drove 8 hours here to visit a friend and chose this hotel because it looked very nice and had a pool. Upon arrival I was told we needed wrist bands to enter the pool they gave me 4 bands for my two kids, my mom, and I. I asked nicely if I could get an extra band for a friend of ours we were here visiting and the staff proceeded to tell me that my hotel room was for 4 people and I couldn’t have a 5th visitor here overnight. I explained that I understood that and just wanted my guest to be able to come to the pool with us. She then told me they have a big problem with people bringing a lot of extra people into the pool which is why they do the bands. I let her know I understood that however I only have the one extra guest which was an adult that I’m visiting here. She refused to give me an extra band for the pool and said my company was not welcome in the pool area unless they also buy a room here to stay at their hotel… mind you no where in their rules or policies was this stated and I was not allowed a refund. To top it off we went to the breakfast area which was absolutely disgusting food all over all the counters (it’s 9pm) the floors were disgusting, the pool was so murky you couldn’t see two feet in, there was dirty underwear on the ground by the pool. Overall horrible experience.
Comment from Hotel Management
Mar. 18, 2024 by LivINN Team, Hotel Management
Thank you for taking the time to share your recent experience with us. Our entire LivINN team genuinely cares about our guests and we hope you understand that this surprising lapse in courteous service is not on par with our normal standard of care. On behalf of the entire team, we wish to extend our sincerest apologies to you and appreciated the opportunity to speak directly so we may learn more about your interaction and work toward restoring your trust. We regret any inconveniences you faced and we will review your feedback internally with our team to ensure we are always following the protocols we have in place. However, as we discussed, per our policy, only 4 people are permitted per double queen room and 2 people are permitted per king room. We must follow occupany laws and fire code. I appreciated you speaking with me at checkout and I am glad we were able to communicate through this. We hope to see you again soon!
by A traveller from cincinnati
Posted Mar. 17, 2024 on Expedia
It needs to be updated.
Comment from Hotel Management
Mar. 18, 2024 by LivINN Team, Hotel Management
Thank you for taking the time to rate your recent stay with us here at LivINN of Sharonville. We would welcome the opportunity to host you once more to change your impression.
by A traveller
Posted Mar. 16, 2024 on Expedia
Very nice people clean friendly also my room was right next to the indoor pool that was great
Comment from Hotel Management
Mar. 18, 2024 by LivINN Team, Hotel Management
We appreciate you so much for your glowing review of LivINN of Sharonville. We are delighted you had an excellent stay and our team exceeded your expectations. We will be sure to share your kind words with our team. We hope to see you again the next time you are visiting the area!
by A traveller
Posted Mar. 16, 2024 on Hotels
Comment from Hotel Management
Mar. 18, 2024 by LivINN Team, Hotel Management
Thank you for the high rating, we’re glad to know your stay was enjoyable. We hope you’ll visit us again in the future!
by A traveller
Posted Mar. 16, 2024 on Hotels
Comment from Hotel Management
Mar. 18, 2024 by LivINN Team, Hotel Management
We are so glad you enjoyed your stay and look forward to seeing you next time!
