Ratings based on 908 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 15, 2024 on Hotels
Comment from Hotel Management
Feb. 16, 2024 by General Manager, Hotel Management
Dear Elizabeth,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager
by A traveller
Posted Feb. 15, 2024 on Hotels
Comment from Hotel Management
Feb. 16, 2024 by General Manager, Hotel Management
Dear William,We are delighted that you decided to stay with us at Sonesta ES Suites Cincinnati - Sharonville West during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager
by A traveller
Posted Feb. 10, 2024 on Expedia
The room smelled poorly of cigarettes smoke and my sink had flooded the room plus the bathroom light didn’t work. The Gm was on the property and told me he could not fix the issue I would need to find another hotel.
Comment from Hotel Management
Feb. 11, 2024 by General Manager, Hotel Management
Dear Laschelle,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager
by A traveller
Posted Feb. 4, 2024 on Hotels
The stay was good
Comment from Hotel Management
Feb. 6, 2024 by General Manager, Hotel Management
Dear Clayton,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville West. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager
by A traveller
Posted Jan. 28, 2024 on Expedia
Very unfriendly staff highly unprofessional also Felt unsafe
Comment from Hotel Management
Jan. 28, 2024 by General Manager, Hotel Management
Dear Barry,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager
by A traveller from Mansfield
Posted Jan. 27, 2024 on Expedia
Comment from Hotel Management
Jan. 28, 2024 by General Manager, Hotel Management
Good afternoon Deborah. Thank you for the positive review. We appreciate your loyalty. I will share your comments with rest of the staff as a reward for their efforts. Please do not hesitate to contact me with suggestions.
by A traveller
Posted Jan. 25, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by General Manager, Hotel Management
Dear Artamus,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager
by A traveller
Posted Jan. 22, 2024 on Hotels
Comment from Hotel Management
Jan. 23, 2024 by General Manager, Hotel Management
Dear Nelson,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville West. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager
by A traveller
Posted Jan. 14, 2024 on Hotels
Comment from Hotel Management
Jan. 16, 2024 by General Manager, Hotel Management
Dear Patrick,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville West. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager
by A traveller
Great Value, Friendly Staff
Posted Jan. 12, 2024 on HotelsComment from Hotel Management
Jan. 13, 2024 by General Manager, Hotel Management
Dear Guest,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville West and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager
