Note fondée sur 821 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 févr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 févr. 2023 par General Manager, Gestion de l’hôtel
Dear Nathalie, Thank you for your feedback. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused, and we hope you will return for the perfect stay you deserve.Safe travels,Michael Larson,General Manager
par un voyageur de Pittsford
Publié le 25 mai 2024
Really nice area safe and close to all attractions
Commentaires de Gestion de l’hôtel
26 mai 2024 par Manager, Gestion de l’hôtel
Dear Carole,We're thrilled to hear you enjoyed our hotel's prime location! Safety and convenience are our top priorities, ensuring you're just moments away from all the excitement. Whether it's exploring attractions or soaking in the local ambiance, we're delighted you found our area to be a perfect fit for your stay. Thank you for choosing us, and we can't wait to welcome you back for another unforgettable experience!Safe travels, Michael LarsonGeneral Manager
par un voyageur
Publié le 21 avr. 2024
Commentaires de Gestion de l’hôtel
23 avr. 2024 par General Manager, Gestion de l’hôtel
Dear Jamie, We appreciate you taking the time to leave your kind rating for DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Safe travels, Michael LarsonGeneral Manager
par un voyageur
Publié le 18 avr. 2024
Commentaires de Gestion de l’hôtel
11 mai 2024 par Manager, Gestion de l’hôtel
Dear Tom,We are thrilled you had an excellent stay at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Safe travels, Michael LarsonGeneral Manager
par un voyageur
Publié le 21 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 mars 2024 par Manager, Gestion de l’hôtel
Dear Linda,We love knowing that you had such a great experience. Thanks for choosing DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside, and we hope your next visit with us will be soon!Safe travels, Michael LarsonGeneral Manager
par un voyageur
Publié le 19 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Manager, Gestion de l’hôtel
Dear Kara,Thank you for leaving a rating regarding your stay with us. Our staff strives to ensure an exceptional experience for each guest; therefore, we want to extend our sincerest apologies for not meeting these expectations. We hope you will give us another opportunity to show you our attentive hospitality and that we truly value your patronage.Safe travels, Michael LarsonGeneral Manager
par un voyageur
Publié le 19 mars 2024 sur Expedia
We like everything
Commentaires de Gestion de l’hôtel
19 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Jacob, We are thrilled that you loved so much about staying with us, and we will certainly share your compliments with our entire staff! It was a true pleasure having you as our guest here at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside, and we hope you will choose to stay with us again the next time you are in the area. Safe travels, Michael Larson General Manager
par un voyageur
Publié le 17 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Christopher, Thank you for rating your stay at our hotel. We aim to make each guest feel at home; therefore, we are disappointed if we did not meet all of your expectations. We hope you will accept our apologies for any concerns you may have encountered. We hope you will give us another chance to welcome you back so you can experience our hotel the way you should have on this visit. Safe travels, Michael Larson General Manager
par un voyageur
Publié le 17 mars 2024 sur Expedia
The people were very friendly and helpful.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Robert, Thank you for taking the time to share about your stay. We are always excited to receive positive comments regarding our team from our guests, but we are disappointed that your stay was not perfect. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit. Safe travels, Michael Larson General Manager
par un voyageur
Publié le 17 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Melissa, Thank you for choosing our hotel for your recent visit to the area. We regret not meeting your expectations, and we are truly sorry your stay was anything other than exceptional. We will discuss this as a team, and we hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Safe travels, Michael Larson General Manager
