Ratings based on 908 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.6 Service & staff
3.9 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Great hotel. Nice bar. Have to pay to park.
Posted Mar. 18, 2024 on HotelsGreat accomodations and nice bar area. Excellent breakfast options. I'm in Cleveland for work a couple times a month and always stay here. Have to pay for parking now, which just started a couple weeks ago which is crap but thankfully I get reimbursed for parking otherwise I would have to find other accomodations :/
Comment from Hotel Management
Mar. 19, 2024 by Customer Service, Hotel Management
Lynn, thank you for sharing this positive review of Embassy Suites Cleveland Rockside. It's wonderful to hear that you regularly enjoy the excellent breakfast options and our delightful bar area. We also acknowledge your concern about the newly implemented parking fees and appreciate your understanding, especially as you're frequently with us for work. We eagerly await your return for another fantastic stay.
by A traveller
Posted Mar. 17, 2024 on Expedia
I had a fanily of 7 and 5 kids two adults i asked for adjoining rooms didnt get that i asked for more towels they only put two in the room for the kids mind you are they supposed to share a towel and rag i asked if i could get more she got smart with my husband and said yall just checked in well we have more than two kids the pool security was ghetto and i didn't like it at all the hotel is beautiful but it bothered me with the low accommodations
Comment from Hotel Management
Mar. 18, 2024 by Customer Service, Hotel Management
Fauveann, thank you for voicing your concerns. We are sorry to hear that the room arrangements didn't meet your expectations, and we recognize the importance of adequate amenities, especially in a room booked for a larger family. We also acknowledge your dismay at the perceived attitude of some colleagues and assurance around the pool area. We continuously strive to improve our guests' experience and your feedback is valuable for this. We sincerely hope you will give us another chance to showcase our real hospitality standards.
by A traveller
Posted Mar. 17, 2024 on Expedia
Nice place very busy
Great management staff
Major draw back pay to park Really
This not downtown
Comment from Hotel Management
Mar. 17, 2024 by Customer Service, Hotel Management
Jayson, it's great to hear you enjoyed the management team at the Embassy Suites Cleveland Rockside and found our location convenient. We're sorry to hear of your concerns regarding our parking fees. Our parking facilities are designed to provide a secure space for our guests' vehicles. Despite not being located downtown, the structure of our fees allows us to maintain and upgrade these facilities. We appreciate your feedback and hope to see you again in the future.
by A traveller
Posted Mar. 13, 2024 on Expedia
Would have rather stayed somewhere else
Comment from Hotel Management
Mar. 14, 2024 by Customer Service, Hotel Management
Caleb, it's unfortunate that your stay didn't fully meet your expectations. We strive to provide an enjoyable experience for our guests and clearly, we fell short this time. We would appreciate another chance to provide you with an improved stay should your travels bring you back to our area.
by A traveller
Fair
Posted Mar. 10, 2024 on HotelsExtremely loud had to contact the front desk multiple times of the night because Teenage kids were running the hallways screaming beyond a reasonable time and nothing was done about it
Comment from Hotel Management
Mar. 11, 2024 by Customer Service, Hotel Management
Miranda, we regret to hear that your stay was disturbed due to noise issues. We wish to assure you that we strive to maintain a peaceful environment for all our guests and clear protocols are in place to address such instances. However, it seems there was a lapse in addressing your concerns. We appreciate your patience in this matter and hope to have an opportunity to provide a better experience in the future.
by A traveller from Fort Wayne
Posted Mar. 4, 2024 on Expedia
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Comment from Hotel Management
Mar. 4, 2024 by Customer Service, Hotel Management
Dystany, thanks for choosing Embassy Suites Cleveland Rockside. It is heartening to note you had a positive experience overall and we look forward to serving you even better next time.
by A traveller
Posted Feb. 29, 2024 on Hotels
Comment from Hotel Management
Mar. 1, 2024 by Customer Service, Hotel Management
We appreciate your feedback, Josh.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.
by A traveller
Posted Feb. 26, 2024 on Hotels
Comment from Hotel Management
Feb. 27, 2024 by Customer Service, Hotel Management
Thanks for the feedback, Madeline.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.
by A traveller
Need to plan better for busy weekends.
Posted Feb. 25, 2024 on HotelsGood: friendliness of front desk & housekeeping staff; previous visits were overall great experiences.
Not good: lack of preparedness by management for the number of guests staying in the hotel - most notably breakfast was a nightmare! No plates, no spoons, many food options gone (with 2+ hours still remaining in scheduled breakfast hours), 55 minute wait for omlet station. Also, doors to breakfast area closed promptly at end of scheduled hours even though there were still over 100 people in the dining area and people still in line for omlets (who were, I assume, allowed to order and then let back out). Such a disappointment from a hotel we've stayed at many times with positive experiences. Also disappointed the billiards tables have been removed. That was an element our family always enjoyed when staying here.
Comment from Hotel Management
Feb. 26, 2024 by Customer Service, Hotel Management
Christy, it's nice to hear about your positive interactions with our front desk and housekeeping team members, however, it's regrettable that your recent experience didn't match your previous stays. We can certainly understand that waiting for breakfast, especially when anticipating our omelets, is less than ideal, and we appreciate your patience. We'll be reviewing our breakfast procedures to ensure a more streamlined service for all our guests. Our team strives to keep all areas open and available until the announced closing time.We've taken note of your disappointment about the billiards tables. Your comments have been taken into consideration as we continue to make improvements to our service. Even though they are currently unavailable, we still offer a wide range of amenities for our guest's enjoyment.At Embassy Suites Cleveland Rockside, we value your loyalty and we're dedicated to making your future experiences as positive as the ones you remember.
by A traveller
Posted Feb. 25, 2024 on Expedia
They were so friendly and amazing
Comment from Hotel Management
Feb. 25, 2024 by Customer Service, Hotel Management
Daria, it's wonderful to hear that you enjoyed your stay at the Embassy Suites Cleveland Rockside. We take pride in the friendliness and professionalism of our team members. We're delighted we could make your visit amazing. Thank you for taking the time to share your positive experience. We look forward to welcoming you back!
