Note fondée sur 999 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 sept. 2023 sur Expedia
Hotel bien rénové et personnel vraiment très gentil et attentionné. 👌
Super ambiance si on veut aller voir un match de baseball au Progressive Field. On a même eu 2 soirs de feux d’artifice!
On peut vraiment bien visiter la ville à pied. Et facile pour le train pour l’aéroport et pour visiter les musées dans University Circle. Je recommande.
Commentaires de Gestion de l’hôtel
5 sept. 2023 par Hotelmgmt, Gestion de l’hôtel
Thank you, Marie-Josee, for your kind words and recommendations! We're delighted to hear that you enjoyed our renovated spaces and found our staff to be friendly and attentive. It sounds like you had a great time watching the baseball game and exploring the city on foot too. It's wonderful that our location provided such convenience for your travels. The fireworks must have been a spectacular sight! We're thrilled that you had such a positive experience, and we hope to welcome you back to Hotel Indigo Cleveland Downtown on your next visit to our area!
par un voyageur
Publié le 22 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2022 par Hotelmgmt, Gestion de l’hôtel
We love to hear from our guests and are just thrilled you had a great time. Thank you, Pascal, and come back soon!
par un voyageur de AURORA
Publié le 16 juin 2024
Nice hotel, great area
Commentaires de Gestion de l’hôtel
17 juin 2024 par HotelMgmt, Gestion de l’hôtel
Thank you for the kind words about Hotel Indigo Cleveland Downtown! It's wonderful to hear that you enjoyed the vibrant atmosphere and our convenient location. The neighborhood indeed offers a fantastic mix of dining, entertainment, and cultural attractions, perfect for exploring. Our team strives to provide a welcoming and comfortable environment, and it's great to know that we succeeded in making your stay pleasant. Looking forward to your next visit!
par un voyageur
Publié le 6 mai 2024
Commentaires de Gestion de l’hôtel
7 mai 2024 par Hotelmgmt, Gestion de l’hôtel
Cody, thank you for your five-star rating! We hope to be your preferred property whenever your travels bring you to the area!
par un voyageur
Publié le 14 avr. 2024
par un voyageur
Publié le 18 mars 2024 sur Expedia
The hotel itself is nice but the staff at the front desk couldn’t take simple directions. I did a book now pay later and when we got to the hotel they already charged my card, we told them we wanted to use a different card on the room and they said they refunded me to my original card. A week went by after our stay and no refund came back to me yet. I had to have Expedia reach out to the property and they lied twice saying they refunded me when they never did. Will never stay here again. Can’t trust a shady staff. Julia at the front desk can’t be trusted.
Commentaires de Gestion de l’hôtel
20 mars 2024 par HotelMgmt , Gestion de l’hôtel
Erik, we are sincerely sorry to learn about the difficulties you had with your bill. Unfortunately, we are unable to make direct changes as the reservations are not made with us. We are glad you contacted your booking agency and also recommend contacting your bank as some take longer than others to process returns. We hope this is resolved swiftly as we are eager to restore your trust.
par un voyageur
Publié le 17 mars 2024 sur Expedia
Lound yelling could hear clear yelling and legit physical fight between ppl room above us for over an hour most excessive loud yelling and legit physical altercation at 3am and nothing done about it over an hour just sad and pathetic where is management dont allow it what i paid for one night absolutely ridiculous
Commentaires de Gestion de l’hôtel
19 mars 2024 par HotelMgmt, Gestion de l’hôtel
Patrick, we are genuinely sorry to hear about the distressing experience you encountered during your stay due to the noise and disturbance from the room above. It is concerning to learn that such a situation occurred and was not addressed promptly, impacting your comfort and peace. Please be assured, this is not the standard of hospitality and safety we strive to uphold. We take matters of guest comfort and security very seriously and will investigate this incident thoroughly to ensure measures are in place to prevent such occurrences in the future. Your feedback is invaluable in helping us improve our service and environment. We hope to have the opportunity to restore your confidence in our commitment to providing a serene and enjoyable stay.
par un voyageur
Publié le 15 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 mars 2024 par Hotelmgmt, Gestion de l’hôtel
Brea, we strive to offer all of our guests a top-notch experience and your rating does not reflect a typical stay with us. It is our hope you will visit us again so that we can win you over completely.
par un voyageur
Publié le 13 mars 2024
Good location
Commentaires de Gestion de l’hôtel
16 mars 2024 par Hotelmgmt, Gestion de l’hôtel
Ryan, we appreciate you sharing how much you loved our location! We hope to provide you with another convenient travel experience soon here at Hotel Indigo Cleveland Downtown!
par un voyageur
Publié le 12 mars 2024 sur Expedia
Close to the arena
Commentaires de Gestion de l’hôtel
20 mars 2024 par HotelMgmt, Gestion de l’hôtel
Michael, we are proud our location served you perfectly and eased your travels! Thank you for your excellent review. Join us again anytime here at Hotel Indigo Cleveland Downtown!
