Note fondée sur 916 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2023 par Carla Red Roof Management , Gestion de l’hôtel
Hello Sylvain, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cleveland - Independence and I thank you for your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist
par un voyageur
Nasty
Publié le 21 août 2023 sur HotelsRude staff. Room was dirty and smelled horrible. I know that it is a budget hotel but at least keep it clean.
Commentaires de Gestion de l’hôtel
22 août 2023 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Eric,Thank you for taking the time to tell us about your experience at the RED ROOF INN CLEVELAND - INDEPENDENCE. I am sorry that your experience did not meet your expectations due to the less than ideal encounter you mentioned regarding our staff, the cleanliness of your room not being up to your standards, and the foul odor you highlighted.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,SharmaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 12 mars 2020 sur Hotels
Commentaires de Gestion de l’hôtel
30 mars 2020 par Zuly, Gestion de l’hôtel
Thank you Jean, we are glad to see that you enjoyed your stay, we hope to have you as our guest in your next travels.
Thank You,
Zuly Vazquez
Asst. Manager
par un voyageur
Publié le 11 déc. 2018 sur Hotels
par un voyageur de Toulon
Très bon hôtel
Publié le 18 sept. 2018 sur ExpediaAccueil sympa. Chambre spacieuse, propre, silencieuse, bien équipée et bonne wifi.
par un voyageur
Publié le 21 mars 2024 sur Expedia
This is the worst nastiest hotel I have ever booked at, my room had to be changed three times upon checking in, the first room was dirty, and the second room was dirty and had roaches crawling in the shower, I wouldn’t advise anyone to stay here.
Commentaires de Gestion de l’hôtel
27 mars 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Kendra,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cleveland - Independence. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with unclean room and the pest you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 21 mars 2024 sur Expedia
I had reserved and paid, when arrived at 9:00pm they said they don’t have any available room for me. At the and they even didn’t return my money. Shame
Commentaires de Gestion de l’hôtel
22 mars 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Ivan,The staff and I at the Red Roof Inn Cleveland Independence are sorry to see that you were left with a poor impression of our property. The issue you've mentioned regarding your reservation and your room being unavailable are regrettable to see, as this is not the usual experience our guests have with us. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 18 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 mars 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hello Toiya,Thank you for sharing your feedback with us. Your review of the Red Roof Inn Cleveland - Independence was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 17 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 mars 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Brandon,I sincerely apologize that your stay at our Red Roof Inn Cleveland Independence didn’t meet your expectations. I was disheartened to see it resulted in such a poor score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 17 mars 2024 sur Expedia
Muy sucio con muy mal olor
Commentaires de Gestion de l’hôtel
18 mars 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hola José,Gracias por revisar nuestro Red Roof Inn Cleveland Independence. Es decepcionante ver que encontró que su habitación estaba sucia y que había olor. Esta no es la experiencia habitual que nuestros huéspedes tienen con nosotros y nos disculpamos. En su próxima estadía, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y garantizar su satisfacción.Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Atentamente,Toni-AnnGestión del techo rojoRediResponse Specialist
