Ratings based on 86 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 23, 2024 on Expedia
Good stay
by A traveller
Posted Feb. 15, 2024 on Expedia
by A traveller
Posted Feb. 15, 2024 on Expedia
Very spacious clean room. Very polite staff.
Comment from Hotel Management
Feb. 16, 2024 by Maddy- Reception Manager , Hotel Management
Hi Mark, Thank you for your review. I am pleased to hear you enjoyed your stay with us. We hope to see you again in the future!Kind Regards,
by A traveller
Posted Feb. 13, 2024 on Expedia
Me and my partner stayed 4 nights in this particular hotel and enjoyed area so much we decided to extend our stay for a further 2 nights!
But due to staff was some sort of mix up and couldn’t stay but already had payed for extra nights and accepted booking!
Due to this unfortunate circumstance we lost out on refund which is daylight robbery, no attempt to amend this in anyway at all no compromise just left to sort accommodation ourselves which caused us so much grief as we had important hospital appointments and couldn’t in anyway not go as was main purpose of staying in first place!
Absolutely appalling at the behaviour and staff professionalism with handling this matter especially with the amount of money no less that we spent at establishment!
No customer care or safeguard at all
! Terrible experience in end up which is such a shame!
We both feel saddened to say the least considering it is in the middle of a complete takeover can only hope for better customer service and courtesy!
Good Luck!
Comment from Hotel Management
Feb. 16, 2024 by Maddy- Reception Manager , Hotel Management
Hi Bertie, Thank you for your review. Due to hotel policy, we are a non smoking hotel and we do not tolerate any kind of guest misconduct under any circumstances. Unfortunately during your stay we found evidence of guest misconduct which is why you received no refund. I understand this may be frustrating for you however by law we cannot tolerate this. I hope you understand the reasoning behind this decision. Kind Regards,
by A traveller
Posted Feb. 13, 2024 on Expedia
by A traveller
Posted Feb. 13, 2024 on Expedia
Perfect!
by A traveller
Posted Feb. 12, 2024 on Expedia
Would recommend this hotel to anyone staff were all so helpful and friendly and the hotel was clean and modern very nice
Comment from Hotel Management
Feb. 12, 2024 by Riverside Hotel Coleraine, Hotel Management
Hi Alicia,Thank you for your review. We're glad you and your friends were impressed with our service and your experience of our newly refurbished hotel! Please come and see us again.
by A traveller
Posted Feb. 7, 2024 on Hotels
by A traveller
Posted Feb. 5, 2024 on Expedia
Couldn’t fault a thing, rooms were clean, beds were comfy, breakfast was delicious. Staff went above and beyond. Even had an issue where I’d left the car lights on and drained the battery, but without any delay they had a guy out there with jump cables and it was working again in no time. Massive thank you to everyone at The Riverside Hotel.
Comment from Hotel Management
Feb. 6, 2024 by Maddy- Reception Manager , Hotel Management
Hi Darren, Thank you for your kind review. I am pleased to hear you enjoyed your stay with us. We hope to see you again soon!Kind Regards
by A traveller
Posted Feb. 4, 2024 on Hotels
A really lovely place to stay. Our room was spotless and cosy. The hotel was very modern and clean. The staff were all very friendly and the food was first class! Would highly recommend this hotel.
Comment from Hotel Management
Feb. 5, 2024 by Maddy- Reception Manager , Hotel Management
Hi There, Thank you for your kind review. I am pleased to hear you enjoyed your stay with us. The team will be pleased to hear this also! We hope to see you again in the future. Kind Regards,
