Note fondée sur 42 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 mars 2024
No elevator to second floor. But, all around clean and nice
Commentaires de Gestion de l’hôtel
24 mars 2024 par Manager, Gestion de l’hôtel
Hello Jeffrey M,We appreciate your feedback on our clean and nice facilities, glad you enjoyed. Your observation about the elevator will be shared with our team for considerations on how to enhance our guests' experience in the future. Thank you for choosing to stay with us.
par un voyageur
OMG never again
Publié le 1 mars 2024 sur HotelsOMG never again. Load fighting, yelling in the night, Load music 1/2 might, elevator broke, pool closed.
Commentaires de Gestion de l’hôtel
2 mars 2024 par Manager, Gestion de l’hôtel
Hello Thomas,We regret to hear about your experience and apologize for any inconvenience caused during your stay. Your feedback is important to us and has been shared with the team for further review and improvements. Our goal is to provide a pleasant atmosphere for all guests to enjoy their stay with us.
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Manager, Gestion de l’hôtel
Hello Gary,We are delighted to hear that you had an enjoyable stay with us! We look forward to welcoming you back soon for another wonderful experience.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Manager, Gestion de l’hôtel
Hello Jennifer,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
No elevator, ice machines not working, no soap in rooms, breakfast very limited, smelled like smoke, not clean
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Manager, Gestion de l’hôtel
Hello David, We apologize for the inconveniences you experienced during your stay. Your feedback is valuable and will be shared with the relevant teams for improvement. We strive to ensure all aspects of our guests' stay meet expectations and regret any oversights. Your comments will help us enhance the guest experience moving forward.
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Manager, Gestion de l’hôtel
Hello Julie,Thank you for staying with us. Your perfect rating is greatly appreciated. We are honored to hear that you enjoyed staying in our hotel. We hope to welcome you back again soon for another memorable stay.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
No elevator, ice machines broke, no soap, very little breakfast choices, pool closed, lights flickering, halls smell like smoke, unclean!
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Manager, Gestion de l’hôtel
Hello David,We apologize for any inconvenience you experienced and appreciate your feedback. Your comments will be shared with the appropriate departments for their immediate attention and improvement. Our team is dedicated to ensuring a comfortable stay for all guests, and we hope this incident does not deter you from considering us again in the future.
par un voyageur
Never stay there again
Publié le 15 févr. 2024 sur HotelsDoor between next room would not lock. Bugs found in bathroom. When I tried talking to front desk
they were just defensive and not the least apologetic. Also hot/cold was water pipes put in opposite sides. They already knew about that but no one told us about it
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Manager, Gestion de l’hôtel
Hello Mary, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
par un voyageur
Publié le 14 févr. 2024 sur Expedia
No towels in the bathroom & no one could bring any
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Manager, Gestion de l’hôtel
Hello David, We apologize for the inconvenience you experienced during your stay. Our team strives to ensure that all guests' needs are met promptly. We appreciate your feedback and will use it to improve our service delivery. We encourage you to reach out to our management team directly so that they can address your concerns further.
par un voyageur
Publié le 2 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Manager, Gestion de l’hôtel
Hello Kelly, We're sorry to hear that your experience with our hotel did not meet your expectations. We value all guest feedback and would appreciate it if you could reach out to us directly to discuss any issues you may have encountered during your stay. We hope to have the opportunity to make it up to you in the future.
