Note fondée sur 913 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,8 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Klamath falls
Publié le 25 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Concord Plaza Hotel, Gestion de l’hôtel
We’re so glad you had a good experience. Thank you and we look forward to welcoming you back again next time you are in our area.
par un voyageur
Publié le 23 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Concord Plaza Hotel, Gestion de l’hôtel
Thank you for your feedback and for choosing to stay at the Concord Plaza Hotel. We apologize your stay was less than perfect. Your experience is not representative of our usual performance We would like to regain your trust and hope to serve you again in the future.
par un voyageur
Publié le 20 févr. 2024 sur Expedia
The property is right next to an airport but it was very quiet. The rooms and bathrooms were a bit outdated but the beds were comfortable. The internet was good. There was a fridge and microwave. The room was clean. Ac was working. We were checked in by friendly front desk staff, Chase. Parking is convenient. With a fee per night. No restaurant in the hotel but it is conveniently around the area. There’s a Starbucks walk in distance. The indoor pool was great! The kids had a blast swimming. The lobby has pretty lights at night, great ambiance. Very chill. It was a fun stay!!!!!
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Concord Plaza Hotel, Gestion de l’hôtel
Thank you for taking the time to write a review of our hotel. We're so glad you enjoyed your time spent with us! We take seriously your decision to stay with us and hope you will do so again.
par un voyageur
Publié le 20 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Concord Plaza Hotel, Gestion de l’hôtel
We're sorry you did not care for your stay, Angelica. Please let us know at your convenience how we can improve. Thank you for your feedback.
par un voyageur
Green life!
Publié le 19 févr. 2024 sur HotelsI love how room 608 has a bench in front of the window. I was able to meditate this morning with the view of the trees.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Concord Plaza Hotel, Gestion de l’hôtel
Thank you for your review of our hotel. I'm happy that you enjoyed your stay with us. We will always use our guest's responses to improve any area of service. Many thanks again and hope to see you again!
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Concord Plaza Hotel, Gestion de l’hôtel
We're very sorry we did not meet your expectations. In the future please let us know what we could improve on. We appreciate you taking the time to leave a review.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Came for the pool and bathtub for our toddlers. After swimming we were going tongive the boys a bath....no hot water. Maintenance came, confirmed no hot water. We were not given another room.to bathe...rather told they would extend oir check out til 1. Meanwhile.my kids are wet and cold.very disappointing.
Tried speaking to a manager and Jase or Jason said no manager on duty. He claimed the hotel was at maxium.capacoty and could.not give us another room but we watched houskeeping finish the room across from us.
If they didn't have an indoor pool, we would never come back.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Concord Plaza Hotel, Gestion de l’hôtel
We're very sorry to hear about your disappointing experience with us and we have shared your feedback with the leadership team. We do hope to have another opportunity to leave you with a much better impression. Thank you for your valued business.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Concord Plaza Hotel, Gestion de l’hôtel
Thank you for reviewing your stay at the Concord Plaza Hotel. It is a pleasure to know you had an enjoyable experience with us. We enjoyed having you as our guest and look forward to welcoming you on your next visit to our area.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
There were so many things wrong with our room, for starters the curtain had a large, obvious tear, the lamp had black, electrical tape holding it together, the lamp shade was stained and torn, the bathroom had a used wash cloth left over from previous guest-it was stiff as a board, rusty items in the bathroom, stains on carpet, bed springs so the bed was not very comfy, the hot tub was broken. With so much neglect they should waive parking fees at the very least, do something! Or be upfront about the condition of the rooms. I understand Marriott will be taking over but they’re still open and that is not the experience I paid for. I’ll be emailing with photos I took because it was unbelievable. Also, there was a power strip with several items plugged in to it, microwave, refrigerator, TV, lamp..I’ve never seen that at a hotel, felt like a fire waiting to happen. For peace of mind, I unplugged it when we went to sleep. Almost forgot several of the dresser drawers were broken, couldn’t open them as well as visible damage to the dresser. I didn’t use it but was another broken item in the room.
On the upside, the indoor pool was good, which is why we chose the hotel and it was quiet at night.
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Concord Plaza Hotel, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us another opportunity to serve you better in the future.
par un voyageur
Publié le 17 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Concord Plaza Hotel, Gestion de l’hôtel
Thank you for being our guest. Please let us know if you are not satisifed with your accommodations. We have no record of you complaining during your stay with us.
