Note fondée sur 904 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,1 Service et personnel
3,6 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de niles
Publié le 30 mai 2024
They were great! They did a special wine delivery to our room when I told them that it was my wife's birthday...we came back from the beach, and there was a bottle of wine in the room. Bordeoux sang to my wife during dinner...we loved it. On our final day though, my wife got a stomach ache, so I went down to Market Cafe to get her a sandwich, but the manager there didn't let me get it...that's the only reason why I'm giving 4-stars; otherwise, I wanted to give you guys a perfect 5! Thank you!
Commentaires de Gestion de l’hôtel
31 mai 2024 par Management area, Gestion de l’hôtel
Hello RodHel BaclaanThank you for sharing your experience with us! We're thrilled to hear that we could help make your wife's birthday special with the wine delivery and the lovely serenade at Bordeaux. We're so glad you both loved it!However, we’re sorry to hear about the issue you encountered at Market Cafe on your final day. We apologize for any inconvenience this may have caused and appreciate your feedback. We will address this with our team to ensure better service in the future.Thank you for your kind words and understanding. We hope to have the opportunity to welcome you back and provide an even better experience next time. We remain at your service
par un voyageur de niles
Publié le 30 mai 2024
it was my wife's birthday, and when i told the front desk, i believe that he was the one who sent up a bottle of wine to our room...when we came back from the beach, it was neatly placed on our table! THANK YOU! then at Bordeaux they sang for her...she loved it! we will definitely come back!
Commentaires de Gestion de l’hôtel
31 mai 2024 par Management area, Gestion de l’hôtel
Hello Rodhel BaclaanThank you so much for sharing your experience with us! We're delighted to hear that we could help make your wife's birthday special. It’s wonderful to know that the surprise bottle of wine and the birthday song at Bordeaux added to your celebration. We're thrilled that she loved it! We look forward to welcoming you back for more memorable moments.We remain at your service
par un voyageur
Publié le 29 avr. 2024
Commentaires de Gestion de l’hôtel
11 mai 2024 par Management area, Gestion de l’hôtel
Hello Mr. Tyler, Thank you for rating us, we are always improving our areas and services. we are going to continue identify the opportunity areas and improve them
par un voyageur
Publié le 12 mars 2024
Commentaires de Gestion de l’hôtel
22 avr. 2024 par Management area, Gestion de l’hôtel
Hello Mrs. Teresa, Thak you for rating us and we hope you can visit us again. We remain at your service
par un voyageur
Publié le 6 mars 2024 sur Expedia
We are returning from Secrets now and to be honest... its a dated resort. But we had a pool side swim up room. It was nice. Kept clean every day. The grounds were well cared for. The staff was very helpful and professional.
Will i go back? Provably not... but it was fun while we were there
Commentaires de Gestion de l’hôtel
22 avr. 2024 par Management area, Gestion de l’hôtel
Hello Mrs. MeganThank you for sharing your experience with us! We're glad to hear that you enjoyed your poolside swim-up room and found it clean and well-maintained. Our team works hard to ensure all guests have a comfortable stay, so it's great to hear you found the staff helpful and professional.While we understand your thoughts on the resort feeling dated, we're continuously striving to update and improve our facilities to better meet the expectations of our guests. As you saw we have finished the renovation of all the pool view rooms, and we are now in plans for the Ocean view pools.We appreciate your feedback and hope that despite not returning, you'll carry fond memories of your time at Secrets with you. If your travels ever bring you back to Cozumel, we'd love the opportunity to host you again and hopefully exceed your expectations. We remain at your service
par un voyageur
Publié le 6 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 avr. 2024 par Management area, Gestion de l’hôtel
Hello Mrs. Amyhank you for sharing your rating with us. We're constantly striving to enhance our offerings, and your feedback is instrumental in this process. If there are any specific aspects of your experience you'd like to elaborate on, please feel free to do so.We remain at your service
par un voyageur
Publié le 4 mars 2024 sur Expedia
It was poor service, terrible food and very dirty resort
Commentaires de Gestion de l’hôtel
5 mars 2024 par Management area, Gestion de l’hôtel
Hello Mrs. GeorgiaWe're sorry to hear about your disappointing experience. Your feedback is important to us, and we appreciate your individual perspective. Rest assured, we will take action to address the issues you've mentioned regarding service, food quality, and cleanliness.We remain at your service
par un voyageur
Publié le 4 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 avr. 2024 par Management area, Gestion de l’hôtel
Hello Mrs. RebeccaWe appreciate your review and rating. Your feedback helps us understand how we can better serve our guests. If you have any additional details about your experience that you'd like to share, we'd be grateful to hear them.We remain at your service
par un voyageur
Publié le 1 mars 2024 sur Expedia
We travel to Mexico every year, this year was a disappointment. A wait for every restaurant and quality of food terrible. Staff don’t seem eager or available to help at all. We had one employee stand out and that was Isabella who brought us drinks at the pool. Bartenders at the pool didn’t even want to serve at swim up! Room was remodeled but shower window was leaking and no one came to fix it. Definitely not a property I would recommend a
Commentaires de Gestion de l’hôtel
5 mars 2024 par Management area, Gestion de l’hôtel
Hello Mr. HenryPlease accept our sincerest apologies for any inconveniences you encountered, from lengthy restaurant waits to issues with food quality and service.Your feedback regarding our staff's availability and willingness to assist is concerning, and we will address this with our team to ensure a more attentive and proactive approach in the future.We're glad to hear that Isabella stood out with her exceptional service, and we will be sure to recognize her efforts. Regarding the maintenance issue in your room, we apologize for the oversight and any inconvenience caused. Rest assured, we will investigate and take necessary steps to prevent such occurrences moving forward.Thank you for bringing these matters to our attention, as your feedback is invaluable to us. We remain at your service
par un voyageur
Publié le 28 févr. 2024 sur Expedia
NO TENÍAN MI RESERVA ,tuve que pedir cambio de habitación a las 10 pm por que la habitación olía espantoso a drenaje , y más !
Commentaires de Gestion de l’hôtel
5 mars 2024 par Eduardo Betancourt , Gestion de l’hôtel
Hola señor PabloLamentamos los inconvenientes causados por expedia durante su estancia. con respcto a la habitacion hemos compartido sus preocupaciones con nuestro equipo para evitar futuros problemas. Esperamos recibirlo nuevamente y ofrecerle una experiencia mejor.Quedamos a su disposición
