Ratings based on 255 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Insects in rooom
Posted Feb. 13, 2024 on HotelsBathroom full of insects
Transferred me to sister hotel
Where access lane was full of huge pot holes not good for car
All round poor show
Comment from Hotel Management
Feb. 27, 2024 by manager, Hotel Management
Dear Guest, We apologize for the inconvenience you experienced during your stay. We take your feedback seriously and will address the issues with insect presence and the condition of the access lane promptly. Your satisfaction is our priority, and we appreciate your patience as we work to improve these aspects. If there's anything specific you'd like to discuss further, please feel free to reach out.
by A traveller
Posted Feb. 3, 2024 on Expedia
I cancelled my stay but the day after I was due to stay found that there is illegal activity going on there.
Comment from Hotel Management
Feb. 27, 2024 by manager, Hotel Management
Dear Guest,I appreciate your concern and am sorry to hear about your experience. I would like to clarify that our records indicate you did not turn up for your scheduled check-in, and we were unable to reach you despite our attempts to contact you.Regarding your mention of illegal activity, we take such allegations seriously and assure you that we prioritize the safety and well-being of our guests. If you have specific details or concerns, please share them with us so we can investigate thoroughly.It's important to note that our commitment to guest satisfaction is unwavering, and we would have addressed any legitimate issues promptly had we been made aware during your stay.In the meantime, if you have any further information or concerns, please feel free to reach out to us directly. We value your feedback and are here to assist.Best regards,
by A traveller
Posted Feb. 2, 2024 on Hotels
Comment from Hotel Management
Feb. 27, 2024 by manager, Hotel Management
We are sorry to hear about your unsatisfactory experience. Your feedback is valuable to us, and we'd like to learn more about the issues you encountered to address them effectively. Please reach out to our customer service team so we can investigate and work towards making improvements. We appreciate your input and hope to have the opportunity to better serve you in the future.Regards
by A traveller
Posted Jan. 27, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by manager, Hotel Management
thanks for your feed back
by A traveller
Posted Jan. 17, 2024 on Expedia
Comment from Hotel Management
Jan. 29, 2024 by manager, Hotel Management
thanks
by A traveller
Posted Jan. 13, 2024 on Expedia
Comment from Hotel Management
Jan. 29, 2024 by manager, Hotel Management
thanks
by A traveller
Posted Dec. 10, 2023 on Hotels
My room was not like the pictures shown at all. Bed was uncomfortable too. Very small room.
Comment from Hotel Management
Jan. 29, 2024 by manager, Hotel Management
thanks
by A traveller
Posted Dec. 10, 2023 on Expedia
Comment from Hotel Management
Jan. 29, 2024 by manager, Hotel Management
thank you for your interest in review and will see you again in future
by A traveller
Posted Dec. 5, 2023 on Expedia
Comment from Hotel Management
Jan. 29, 2024 by manager, Hotel Management
thanks for stay with us and appreciate for your review
by A traveller
Posted Dec. 3, 2023 on Expedia
The manager of this hotel very young man, he is nasty rude. Chase down the corridor, swearing, stating mess in room though it was an unmade bed told me it smells when the only thing smells is him cooking his food in the corridor.he was standing outside my room listening to me. Couldn’t go out the front door with him watching me. Although being a regular guest to both hotels he has refused me to stay again and I have done nothing wrong. The plugs was hanging out the wall. One room my foot fell through the floor. There was a bug crawling all over the bathroom floor and hairs was found in the bed. Check out being 11 but cleaners open doors and bang on doors way before this.
Comment from Hotel Management
Jan. 29, 2024 by manager, Hotel Management
thanks
