Note fondée sur 885 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,5 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 oct. 2023 sur Hotels
As usual a very friendly team in a simple but comfortable hotel.
Commentaires de Gestion de l’hôtel
21 oct. 2023 par Chris, Gestion de l’hôtel
Dear Pierre,Thank you for taking the time to review the Country Inn & Suites, Crystal Lake. We really appreciate the wonderful feedback especially regarding the friendly team. Hope to see you with us again sometime soon.Sincerely,Management
Recommandé
pour Tout le mondepar un voyageur
Good value
Publié le 7 févr. 2017 sur ExpediaA little outdated, pool not intresting but very confortable and great staff
par un voyageur
Publié le 2 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2024 par Chris, Gestion de l’hôtel
Dear Brenda,Thank you for taking the time to review the Country Inn & Suites, Crystal Lake and for awarding us a perfect score.We really appreciate your feedback and hope to see you with us again sometime in the near future.Sincerely,Management
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 févr. 2024 par chris, Gestion de l’hôtel
Dear Chris,Thank you for taking the time to review the Country Inn & Suites, Crystal Lake and for awarding the hotel such a wonderful score.We really appreciate your feedback and hope to see you with us again sometime soon.Sincerely,Management
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Chris, Gestion de l’hôtel
Dear Bernard,Thank you for taking the time to review the Country Inn & Suites, Crystal Lake. We really appreciate your feedback and hope to see you back again sometime soon.Sincerely,Management
par un voyageur
Publié le 16 févr. 2024 sur Expedia
The staff was polite and helpful. The property is dated, but functional.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Chris, Gestion de l’hôtel
Dear Geoffrey,Thank you for taking the time to review the Country Inn & Suites, Crystal Lake. I am happy to hear you felt the staff so friendly. We have completely renovated all the common areas of the hotel as well as the in room bathrooms and have laid down new carpet and paint. we do realize the furniture is outdated and we have already ordered new furnishings and TV's for the rooms. I think you will be pleased with the results.We really appreciate your feedback and hope to see you with us again sometime soon.Sincerely,Management
par un voyageur
Publié le 11 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Chris, Gestion de l’hôtel
Dear Joel,Thank you for taking the time to review the Country Inn & Suites, Crystal Lake. I am not quite sure went so terribly wrong with your stay but apologize if you encountered any issues throughout.Sincerely,Management
par un voyageur
Publié le 7 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Chris, Gestion de l’hôtel
Dear Joseph,Thank you for taking the time to review the Country Inn & Suites, Crystal Lake. We really appreciate your feedback and hope to see you with us again sometime soon.Sincerely,Management
par un voyageur
Publié le 4 févr. 2024 sur Expedia
The customer service was outstanding. The desk clerk was very friendly. We only encountered 2 problems: someone tried propping open the side door late at night with a rock. That was sketchy so we closed it. The other one is the noise. You can hear the tubs/showers running in the room next to us and above which wouldn't have been bad if our tv was on, but it was before 7am. Other than that, the room was clean and the hotel is very nice.
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Chris, Gestion de l’hôtel
Dear Karen,Thank you for taking the time to review the Country Inn & Suites, Crystal Lake. I am happy to hear you had a good stay with us and found the hotel clean and nice.Thank you for letting us know someone was propping the door open late night. That would bother me as well. I will be sure to advise the front desk night audit as we have cameras at both side doorways and I will have them be more diligent about checking them more frequently. It is always great to get this kind of information as it helps us to be more proactive.Thank you again and we hope to see you back sometime soon.Sincerely,Management
par un voyageur
Publié le 4 févr. 2024 sur Expedia
When we checked into the hotel there was a group of teenaged boys staying there and our room was next to one of theirs. They were getting rowdy and raising a lot of noise, so we went down to the desk and asked the manager for a room change and she gladly accommodated us. Our new room was very quiet and clean and the breakfast in the morning was hot, plentiful and delicious. This hotel is well maintained and expertly managed, will definitely stay here again.
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Chris, Gestion de l’hôtel
Dear Presly,Thank you for taking the time to review the Country Inn & Suites, Crystal Lake. I apologize you had such noisy neighbors but am happy to hear the front desk was able to move you to a quiet and clean room. I am also glad you enjoyed the breakfast we offer. It is always nice to get such wonderful feedback. Thank you.Sincerely,Management
