Note fondée sur 950 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 mars 2024 sur Expedia
Not choice.
Commentaires de Gestion de l’hôtel
7 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear Samantha, Thank you for reviewing your recent stay. Our goal is to provide every guest with an outstanding stay. Therefore, we sincerely apologize for any difficulties you may have experienced while a guest at our hotel. We hope you will give us another chance to provide you with the hospitality and service you should always expect from us. We hope to see you again soon.Sincerely,Hotel Management
par un voyageur
Publié le 4 mars 2024 sur Hotels
Roaches roaches roaches
Commentaires de Gestion de l’hôtel
6 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear Jessie, We are deeply sorry to hear about the presence of roaches during your stay. Ensuring a clean and comfortable environment for our guests is our top priority, and we take reports of pests very seriously. We will initiate a thorough inspection and treatment process to address this issue. Your feedback is invaluable, and we appreciate your understanding as we work to resolve this matter promptly. Please accept our sincerest apologies for any inconvenience caused, and we hope to have the opportunity to regain your trust in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
par un voyageur
Never take a fire alarm for granted because a 🔥 w
Publié le 3 mars 2024 sur HotelsThings are going good until about 3:00 in the morning the fire alarms went off there were people bouncing around everywhere not knowing what to do or where to go I want a fire alarm goes off in a hotel it's pretty serious business hotel staff had nobody there to tell anybody anything so people were back and forth in the hallways it could have been a totally disaster the alarm was so loud in the rooms that you couldn't stand it you had to get out couldn't get to sleep after that so kind of ruined my whole day I mean just killed it yeah it was it was bad hopefully next time I would better stay this time now and then try to get an hour extension to stay there that was a hassle I wanted to have a reason why the accident the fire alarm had nothing to do with anything you should be a little more curious about those things because if you've ever been in a fire before is itserious thing. The hotel staff definitely needs to go through what to do if a fire alarm goes off I've never seen anything like that I think they should comp everybody that was there at free night
Commentaires de Gestion de l’hôtel
5 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear Michael, We sincerely apologize for the disruption caused by the fire alarm during your stay. Ensuring the safety and well-being of our guests is of utmost importance to us, and we deeply regret that the situation was not handled more effectively. We understand the seriousness of such conditions and acknowledge the need for clear communication and guidance from our staff. We will address your concern and the possibility of conducting thorough training to ensure our team is equipped to handle emergencies effectively in the future. We hope you will consider giving us another opportunity to provide you with a superior experience. Should you choose to return, we are committed to making your stay memorable for all the right reasons. Sincerely,Hotel Management
par un voyageur
Publié le 3 mars 2024 sur Expedia
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Door key would not work then asked for additional towels and was told I needed to bring my used ones up to get new ones. There were 2 of us in the room with 3 towels NOT ENOUGH
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Sue, Thank you for the detailed review. First and foremost, we are sorry for the inconvenience you experienced. Our team members are reviewing your feedback and sharing it with our maintenance team to check the keys and locks of the entire hotel so this kind of act will not happen again. Our front desk team is always there to help you. We will do anything to regain your trust and serve you and your husband with the hospitality you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 23 févr. 2024 sur Expedia
If you love the smell of mildew and sharing the room with some cockroaches then this is the place for you!
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Michaela, Thank you for choosing us and bringing the cleanliness and room condition to our attention. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations. Please give us another chance to exceed your expectations.Sincerely,Hotel Management
par un voyageur
Publié le 23 févr. 2024 sur Expedia
The room smelled bad (we had to purchase air fresheners); there was no kitchen set, so we had to ask front desk repeatedly for the equipment that should’ve been in the room - we never did get all the equipment, only the bare basics. We checked out a day early because of the poor conditions.
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Christine, Thank you for selecting us during your visit to the city for an event and taking the time to write a review. It is always our priority to serve with excellent hospitality and service. However, we are sorry for the cleanliness and condition of the room you received. We will discuss it with our housekeeping and maintenance team for review and action on a priority basis. Also, we will instruct our team to keep the stock of supplies so that guests are not uncomfortable. It was a pleasure to have you as our guest, and we hope to see you again soon with a better experience.Sincerely,Hotel Management
par un voyageur
Publié le 19 févr. 2024 sur Hotels
par un voyageur
Publié le 15 févr. 2024 sur Hotels
par un voyageur
Publié le 14 févr. 2024 sur Expedia
I don't feel safe when I see a homeless guy sitting at the back door. Also, they don't clean the room until you check out and you have to pay extra for cleaning. Then, at 2 a.m., I heard the alarm ringing in the hallway for two hours without anyone turning it off.
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear THANH, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry these issues left you with an unpleasant impression of our property. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management
