Note fondée sur 715 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,5 Service et personnel
3,6 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 juill. 2023 sur Expedia
ok
Commentaires de Gestion de l’hôtel
24 juill. 2023 par FD, Gestion de l’hôtel
THANK YOU
par un voyageur
Publié le 28 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
30 mai 2023 par FD, Gestion de l’hôtel
THANK YOU.
par un voyageur
Publié le 17 mars 2024 sur Expedia
The workers were all super friendly! They were on top of everything and made sure everything is clean. Would come again!
Commentaires de Gestion de l’hôtel
18 mars 2024 par FD, Gestion de l’hôtel
Thank you immensely for your glowing 5-star review of Super 8 Cypress Buena Park Area! We're thrilled to hear about your positive experience. It was our pleasure to have you with us, and we eagerly await your next visit.
par un voyageur
Long check in.
Publié le 17 mars 2024 sur HotelsFirst they took 15 to 20 minutes just to check me in. The front desk person said nothing at first so I asked after 7 minutes of him keep typing on the keyboard and keeps looking at the camera system on this upper right. At around 10 minutes he try’s to call someone but keeps pushing buttons but talks to nobody. At 15 minutes the he tells me the system crashed and leaves for 3 minutes and comes back. I asked if he could write a hand written note for my cash deposit he says nothing. Finally the computer started working and given the room key and sign paperwork.
Commentaires de Gestion de l’hôtel
18 mars 2024 par FD, Gestion de l’hôtel
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by the technical issues experienced during your stay. Our system crash was an unforeseen occurrence, and our front desk was diligently working to resolve it and reach technical support. Regarding your deposit, please note that our registration process includes this information, hence the absence of a handwritten note. We appreciate your patience and hope to have the opportunity to welcome you again.
par un voyageur
Publié le 14 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 mars 2024 par FD, Gestion de l’hôtel
We acknowledge the discrepancies during your stay and the inconvenience they caused. The presence of undisclosed pets, resulting in pet waste and damage, along with the vandalism by your children, was regrettable. Had we been informed of any special needs, we would have endeavored to provide suitable accommodations. Mutual respect and open communication are vital for ensuring a relaxed guest experience
par un voyageur
Deluxe room was a disaster zone
Publié le 14 mars 2024 sur HotelsFirst whe. I arrive i had to clean and bleach the bathrrom and the whirlpool tub, 3 times and still it wasnt clean, i have a video to upload, they moved me to a different room that jonestly wasnt much better at all, and they considered that compensation, i was disgusted and my time effort and my patronage was left unappreciated and undervalued. If you ever get a chance to stay here, dont. I paid extra money for filth disregard and work. You couldnt pay me to return here and i think my money back is not an unreasonable request
Commentaires de Gestion de l’hôtel
14 mars 2024 par FD, Gestion de l’hôtel
We apologize for any inconvenience experienced. Upon your 6 AM report of tub dirt, we promptly relocated you to a pristine room. As you'd stayed the entire night, refunds aren't applicable. Furthermore, your room was occupied by four guests, posing a fire hazard in a space designated for two. Smoking was also noted, although no charges were levied. We deeply regret any discomfort this may have caused.
par un voyageur
Publié le 13 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 mars 2024 par FD, Gestion de l’hôtel
We're sorry to hear about your experience. Please accept our apologies for any shortcomings you encountered during your stay. We appreciate your feedback and will strive to improve to ensure a better experience for all our guests in the future.
par un voyageur
Publié le 5 mars 2024 sur Hotels
safe area. more neat place
Commentaires de Gestion de l’hôtel
5 mars 2024 par FD, Gestion de l’hôtel
WE APPRECIATE YOUR KIND WORDS TOWARDS US. THANK YOU FOR CHOOSING SUPER 8 CYPRESS. WE HOPE TO SEE YOU AGAIN.
par un voyageur
Publié le 29 févr. 2024 sur Expedia
The staff are always helpful and accommodating.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par FD, Gestion de l’hôtel
THANK YOU SO MUCH FOR CHOOSING SUPER 8 CYPRESS BUENA PARK AREA. WE LOVE HAPPY CUSTOMERS AND WE HOPE TO SEE YOU AGAIN.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par FD, Gestion de l’hôtel
We're delighted to hear you enjoyed your stay with us. Your kind words fuel our commitment to providing exceptional experiences. We look forward to welcoming you back soon!
