Ratings based on 591 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 25, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by Kris Brown-GM, Hotel Management
Hi Melvin-Thank you for the Perfect Rating! We hope to see you back soon!Regards-
by A traveller
Good hotel, good location
Posted Jan. 28, 2024 on HotelsThe room is great and the front desk staff were very friendly. The lobby has a nice place to gather but if it cold outside it’s cold in that area. Also very loud which can be nice so people can’t listen in on conversations but it was leaning toward the distracting side.
Comment from Hotel Management
Jan. 29, 2024 by Kris Brown-GM, Hotel Management
Dear Ryan-Thank you for the Excellent Review and for being our Guest! I appreciate the feedback on our Lobby Music...Best
by A traveller
Posted Jan. 14, 2024 on Expedia
Comment from Hotel Management
Jan. 15, 2024 by Kris Brown-GM, Hotel Management
Dear Esther-Thank you for the high rating and for being our guest!
by A traveller
Posted Jan. 8, 2024 on Expedia
Very comfortable location with modern updates and quiet rooms.
Comment from Hotel Management
Jan. 15, 2024 by Kris Brown-GM, Hotel Management
Dear Jeremy-Thank you for noticing our newly remodeled guest rooms! We appreciate your business and thanks for the nice comments...
by A traveller
Posted Jan. 7, 2024 on Expedia
When arriving at the hotel we were told the system to assign the keys to the hotel rooms was down.. This meant anytime we needed to leave our room and get back in we had to go down to the lobby and ask to be let into our room. In the elevator ride to be let into our room one of the hotel staff casualty mentioned that if our shower wasn’t getting hot water run the faucet for a few minutes first. After letting it run for almost 20 minutes all the way to the hot side, our shower never got hot water during our stay. The hotel itself looked nice and was kept very clean, but to say this was a very disappointing stay is an understatement and will look for other hotels next time we are in the area.
Comment from Hotel Management
Jan. 15, 2024 by Kris Brown-GM, Hotel Management
Dear Britton-You are correct the key system server went down so we had to quickly order a new one! You will be glad to know all working now...I apologize for the inconvenience...We hope to see you back soon..
by A traveller
Posted Dec. 26, 2023 on Expedia
We've stayed at this Marriott location in the past and the rooms and service have always been great. Kehr, Assistant Mngr. was courteous and even gave us complimentary drink and breakfast tickets. Our only complaint is the garage parking is a bit excessive in addition the the nightly charges for our room, garage should be free unless a guest valet parks. Each morning the double paned window in our room was filled w/condensation which filled the window sill w/water which ran down the inside wall to the floor. Also, the bathroom needs an exhaust! The ice machine on our (10th) floor was not working nor was the one on 9th floor. Other than the above our room was quiet and the bed was comfortable.
Comment from Hotel Management
Dec. 27, 2023 by Kris Brown-GM, Hotel Management
Dear Barbara J-Thank you for being our guest and for taking the time to do a review! I will let Khyr know about your wonderful comments.The garage fees are to assist us with daily lighting, maintenance of gate equipment and overall cleanliness. In regards, to your room concerns we will definitely have our Engineering team go look at and see what is going on...We just completed a full room renovation so this should not be happening so thank you for letting us know....Happy New Year-Kris Brown GM
by A traveller
Posted Dec. 19, 2023 on Expedia
Best hotel ever !! Nothing bad to say 12/10!!!
Comment from Hotel Management
Jan. 8, 2024 by Kris Brown-GM, Hotel Management
Hi Sanraya-Thank you for taking the time to review our hotel! I am glad that your stay was Great and thank you for saying we are the Best Hotel!!! We hope to see you again soon...Best Regards
by A traveller
Poor, dark, noisy.
Posted Dec. 17, 2023 on HotelsDark rooms with insufficient lighting. Black mould around shower. Lots of it. Dry-cleaning incorrectly categorised as a suit, so charged three times as much. The jacket wasn’t returned to the room and I had to enquire as to it’s whereabouts. Loud traffic noise from adjacent highway with virtually no mitigation.
Comment from Hotel Management
Dec. 27, 2023 by Kris Brown-GM, Hotel Management
Dear A-Thank you for your comments and for being our guest! We just completed a full room renovation so we will have our Engineers and Housekeeping team see what occurred and I apologize for any inconveniences...Happy New Year-Kris Brown GM
by A traveller
Posted Dec. 16, 2023 on Hotels
Great service, nice rooms. Could use new mattress..
Comment from Hotel Management
Dec. 27, 2023 by Kris Brown-GM, Hotel Management
Happy New Year Rhonda-Thank you for the Great Score on our team and nice comments! We appreciate your business, and we hope to see you in 2024! Cheers-Kris Brown GM
by A traveller
Posted Dec. 6, 2023 on Expedia
It is one of my favorite hotels when I need to stay in Dallas. Safe, quiet and convenient.
Comment from Hotel Management
Dec. 27, 2023 by Kris Brown-GM, Hotel Management
Hi Enyi-Thank you for the Great Comments on our HOTEL! We appreciate you as our guest!!! Happy Holidays!!! Kris Brown GM
