Note fondée sur 928 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 mars 2024
Commentaires de Gestion de l’hôtel
27 mars 2024 par Karla Jacobs, GM, Gestion de l’hôtel
Thank you so much for your review. We appreciate you letting us know about your stay.
par un voyageur
Not clean
Publié le 3 mars 2024 sur HotelsCheckin was smooth, got to my room and it was disgusting. The hotel moved me to a second room and it was a little better but still disgusting. Finally, third times a charm.
Commentaires de Gestion de l’hôtel
4 mars 2024 par GM, Gestion de l’hôtel
Dear Anonymous, We are deeply sorry for your experience. Delivering exceptional accommodations and paying attention to details are fundamental aspects of our team's priorities. We understand that we fell short in these areas, and we sincerely apologize. We value you as our guest, and we hope to have the chance to make things right and offer you a stay that meets our high standards from beginning to end. Sincerely, Karla Jacobs GM
par un voyageur
Publié le 2 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 mars 2024 par Karla Jacobs, GM, Gestion de l’hôtel
Thank you for your review
par un voyageur
Publié le 28 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 mars 2024 par Karla Jacobs, GM, Gestion de l’hôtel
Thank you for your review
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 févr. 2024 par GM, Gestion de l’hôtel
Dear Nancy, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Karla Jacobs GM
par un voyageur de Paris
Publié le 26 févr. 2024 sur Expedia
The only thing I didn’t like was, we were on the second floor right down from the lobby. It was very noisy seemed like all night
Commentaires de Gestion de l’hôtel
27 févr. 2024 par GM, Gestion de l’hôtel
Dear Lakika, I’m sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Karla Jacobs GM
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 mars 2024 par Karla Jacobs, GM, Gestion de l’hôtel
Thank you for your review
par un voyageur
Publié le 25 févr. 2024
The property was great and the staff was nice and very accommodating. The only thing that we didn't like was the closet or lack there of in the room. It was actually bhind the curtain beside the window.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par GM, Gestion de l’hôtel
Dear Tracey, Although there were a few flaws, I'm glad to hear that your stay was enjoyable. Thank you for taking the time to share your positive feedback with us and other travelers. We hope you will consider coming back for a flawless experience next time. Best, Karla Jacobs GM
par un voyageur
Publié le 24 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 févr. 2024 par GM, Gestion de l’hôtel
Dear CHRISTINA, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Karla Jacobs GM
par un voyageur
Publié le 24 févr. 2024 sur Expedia
The service was no great , didn’t get what I booked , the remote wasn’t working , called twice and no one cared to get some batteries for such an easy fix. The room was the handicap accessible room with two queens instead of 1 king non smoking room. Didn’t expect to pay for parking. On a good note the room was clean and well kept as well as the area.
Commentaires de Gestion de l’hôtel
25 févr. 2024 par GM, Gestion de l’hôtel
Dear Rocio, Thank you for your positive comments about our high cleanliness standards. I am disheartened to hear other aspects of your stay did not align with our high standards. We sincerely apologize for our shortcomings and appreciate you bringing it to our attention. We hope to have another opportunity to deliver a flawless experience. Sincerely, Karla Jacobs GM
