Note fondée sur 869 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
3,9 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Hilton Anatole, Gestion de l’hôtel
Thank you for your feedback!
par un voyageur
Publié le 8 mars 2024 sur Hotels
Used to be my go to. Starting to show it's age.
Commentaires de Gestion de l’hôtel
25 avr. 2024 par FrontOfficeManager, Gestion de l’hôtel
Dear Kenneth,Thank you for choosing the Hilton Anatole. I want to express my sincere apology that we failed to provide you with an experience that met or exceeded your expectations. I can assure you that it is our goal to restore your faith in the Hilton Anatole, so if you have a moment to contact the hotel directly and request to speak with the manager on duty, I am confident that goal can be accomplished. I look forward to hearing from you.
par un voyageur
Publié le 8 mars 2024 sur Hotels
This was our first time staying here. The beds were very comfortable. The rooms were extremely clean. We had a little challenge locating the tower rooms. We checked in near Parking Lot 1. The clerk that checked in my other family asked if this was there first time here and offered them a map. They were given the option of a room on a lower level. We were on the 16th floor. My clerk only asked if i was parking a car.. We were walking through the atrium to find our way to the tower. A young lady stopped to ask if we needed help, we informed her of we were looking the tower. She pointed us in the right direction. This young lady wss on her way to deliver coffee to someone and took the time to stop and assist us. We left our luggage at the bell stand because we were trying to make it to the Mavs game. When we returned there was no one at the bell stand and the clerks at the front desk were vey busy. We had been standing there maybe 5 minutes. The valet person brought in someones bags and asked if we needed help. He retrieved our bags within seconds. We will stay here again.
Commentaires de Gestion de l’hôtel
25 avr. 2024 par Hilton Anatole, Gestion de l’hôtel
We're so glad you enjoyed your stay at the Hilton Anatole! We're happy to hear our teams provided you with superior customer service. We will pass along your kind words to our teams. We hope to welcome you back again soon!
par un voyageur
Publié le 5 mars 2024 sur Expedia
Property had very clean new rooms but AC only worked one night we were there
Commentaires de Gestion de l’hôtel
5 mars 2024 par Hilton Anatole, Gestion de l’hôtel
Thank you for your feedback! We will share your feedback with the rest of our teams so that we can address those problems.
par un voyageur
Publié le 5 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 mars 2024 par Hilton Anatole, Gestion de l’hôtel
Thank you for your feedback!
par un voyageur de chicago
Publié le 4 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 mars 2024 par Hilton Anatole, Gestion de l’hôtel
Thank you for your feedback!
par un voyageur
Publié le 4 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 mars 2024 par Hilton Anatole, Gestion de l’hôtel
Thank you for your feedback!
par un voyageur
Publié le 4 mars 2024 sur Hotels
Nice solo getaway nice corner city view love it
Commentaires de Gestion de l’hôtel
5 mars 2024 par Hilton Anatole, Gestion de l’hôtel
Thank you for staying at the Hilton Anatole!
par un voyageur de Friendswood
Publié le 3 mars 2024 sur Expedia
It won’t let me add Parking above. So confusing! It was not relayed to us to use our key card to come and go thru the gate, nor did it let us. We had to pay over $30 twice a day on 2 cars. When checking out, we inquired about this and were told our cards should have been linked to the parking so we could come and go with our key card and not be over charged daily. (She looked and they were never linked). Hoping to be reimbursed as promised…. Also- our room was in the tower…. An “inner room” - not a big deal, we were going to be gone all day both days, but at night- it was SO loud! In the room- not sure if it was coming from the pipes or the vents, but it was extremely loud…. This needs to be checked on. Very clean, but maid service is every other day just fyi.
Commentaires de Gestion de l’hôtel
25 avr. 2024 par Hilton Anatole, Gestion de l’hôtel
Thank you for sharing your feedback. On behalf of the entire team, I would like to personally apologize for any inconvenience experienced during your stay. Your review has already been shared with our management team so that we can begin to address this feedback and provide excellent experiences to our guests. Please know that we strive every day to improve so that we are able to provide the service that you and every guest deserves.
par un voyageur
Publié le 3 mars 2024 sur Expedia
This hotel is phenomenal, if you are in the Dallas area I highly recommend!
Commentaires de Gestion de l’hôtel
5 mars 2024 par Hilton Anatole, Gestion de l’hôtel
Thank you for staying at the Hilton Anatole!
